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ROOM SOLUTIONS

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ROOM SOLUTIONS Reviews (2)

Review: We purchased a King size mattress and box spring in the middle of December 2013 from Room Solutions in Thibodaux, La. They had to order the mattress and box spring. We received the items about the middle of January 2014. We had the purchased items financed. We notified Room Solutions several times either by phone or by person. They wanted us to take the tab off the mattress and bring it to them in order for them to get in touch with the manufacturer. They mentioned that the manufacturer representive would come down to the store because there was another problem with some one else's mattress and box spring. I don't think that person came down. They (Room Solutions) wanted us to take pictures of the mattress but I told them we did not have a camera. They said they would come themselves personally to take pictures. We are still waiting for them. That was several weeks ago. We are still making payments to the finance company for the item that is not worth it. I am sick and tired beating around the bush. We need to resolve this issue. They are not business people at all. After they sell you the merchandise they want nothing to do with you afterwards.Desired Settlement: We need a brand new mattress and box spring.

Review: I purchased a living room set on April 16, 2015, from Room Solutions. The delivery date was scheduled for two (2) weeks. Four weeks passed and still no delivery. I called and spoke with the owner, [redacted], he put me on hold and never came back to the telephone. The next day I called a lady answered, put me on hold and never came back to the phone. My purchase was financed through Advantage Financial Services, LLC, in Thibodaux, LA. I called to inform them about not receiving my purchase for four (4) weeks and my payment will be due. I asked if my payment would be push back until I received my purchase. She informed me I still have to make a payment because I signed a contract to still make payments even though the order is not in. I visited [redacted] on May 13, 2015 inquiring about my order. The lady said still not in, probably soon. I asked if I could get a sofa and loveseat from the floor? He said yes, but everything I looked at was much higher than I could afford. I asked him what kind of business is this? You lied about my delivery date, you've been paid by Advantage Financial, and now they expect me to pay for furniture I do not have. I would not recommend anyone to make a purchase from Room solutions.Desired Settlement: There is no refund, I just want to cancel this order and also the contract because I was looking for my purchase in two weeks. He is giving me the run around.

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Description: Furniture - Retail

Address: 3975 Durock Rd, Shingle Springs, California, United States, 95682

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