Room to Bloom Early Education & Child Care

Our family chose Room to Bloom after having an adverse experience at another day care provider We toured the facility and were impressed with how clean the facility was, the child to teacher ratio (low vs high), and how the weekly curriculum was posted and available for review in each of the different rooms Since starting at Room to Bloom, our child has progressed due much in part to the opportunities to learn that are presented at "school"As a parent, it is encouraging to see the curriculum change on a weekly basis and to see the room(s) also change to fit what my child is learning aboutThey put effort in to 'teaching through play' but they are also intentional about what they put out for the children to 'play' with so that learning occursThe fact that when I pick-up/drop-off that I can see the physical makeup of the classroom change is a great indicator that they're following along with the curriculum that is posted in my child's room We find them to be a thoughtful partner when it comes to the care being provided and feel that they have a vested interest in our child's developmentWe were recently approached by the Director and Assistant Director to sit down and put together a transition plan for our child to move in to preschool even though our child could stay in the toddler room longer based on the age requirementsThey definitely are very child-centric and truly appear to have our child's well-being in mind while planning care

Our family chose Room to Bloom after having an adverse experience at another day care provider.
We toured the facility and were impressed with how clean the facility was, the child to teacher ratio (low vs high), and how the weekly curriculum was posted and available for review in each of the different rooms.

Since starting at Room to Bloom, our child has progressed due much in part to the opportunities to learn that are presented at "school". As a parent, it is encouraging to see the curriculum change on a weekly basis and to see the room(s) also change to fit what my child is learning about. They put effort in to 'teaching through play' but they are also intentional about what they put out for the children to 'play' with so that learning occurs. The fact that when I pick-up/drop-off that I can see the physical makeup of the classroom change is a great indicator that they're following along with the curriculum that is posted in my child's room.
We find them to be a thoughtful partner when it comes to the care being provided and feel that they have a vested interest in our child's development. We were recently approached by the Director and Assistant Director to sit down and put together a transition plan for our child to move in to preschool even though our child could stay in the toddler room longer based on the age requirements. They definitely are very child-centric and truly appear to have our child's well-being in mind while planning care.

I put my son in to room to bloom when I went back from maternity leave. Every week I was called to come and get him. My son was breastfeed and they decided to give him formula, and refuse to give him breast milk. They also said that he was colicky, I brought up their concerns with my Dr each time I saw her and they said that he was doing fine. Before I left the owner yelled at me I front of a little girl who was and the little girl began to cry. After the little girl was crying she continued to yell and a teacher came in and got the little girl. She told me to get on wic and that she would only feed my son formula in the future. She was insulting and went against my wishes for care of my son.

Our family chose Room to Bloom after having an adverse experience at another day care provider.
We toured the facility and were impressed with how clean the facility was, the child to teacher ratio (low vs high), and how the weekly curriculum was posted and available for review in each of the different rooms.
Since starting at Room to Bloom, our child has progressed due much in part to the opportunities to learn that are presented at "school". As a parent, it is encouraging to see the curriculum change on a weekly basis and to see the room(s) also change to fit what my child is learning about. They put effort in to 'teaching through play' but they are also intentional about what they put out for the children to 'play' with so that learning occurs. The fact that when I pick-up/drop-off that I can see the physical makeup of the classroom change is a great indicator that they're following along with the curriculum that is posted in my child's room.
We find them to be a thoughtful partner when it comes to the care being provided and feel that they have a vested interest in our child's development. We were recently approached by the Director and Assistant Director to sit down and put together a transition plan for our child to move in to preschool even though our child could stay in the toddler room longer based on the age requirements. They definitely are very child-centric and truly appear to have our child's well-being in mind while planning care.

Unprofessional Conduct/MisrepresentationIn June 2014 my husband and I gave a deposit of $670.00 to hold a spot for our then 8 month old daughter to attend Room to Bloom. When we went in and spoke to the Director, [redacted] and another employee, [redacted] we were clear that our child would not be starting right away. At that point we said she would be starting sometime after her first birthday in October 2014.I received a phone call in September 2014 from [redacted], asking if we still planned on sending our daughter, to which I responded yes but we needed to push the date back as we were in the process of building a home and did not want our daughter to experience too many changes at once. [redacted] said that that would not be a problem but that she would have [redacted] call me to make sure. [redacted] called me that same day and we discussed the development of our daughter and which room would be a good fit for her. When the conversation ended I was still under the impression that we had a spot being held for our daughter and that my husband, [redacted], and I would stop into the daycare a month before we planned for her to start so that she could be assessed for room placement.On Monday January 5, 2015 I received a phone call from [redacted]. In an unprofessional manner she asked "Is your daughter ever coming here?". To which I replied "yes". We went into discussion about when she would be starting, I explained that we just close don our house on 12/30/14, and I would be more comfortable if our daughter could start in February after adjusting to the transition of moving into a new home. We also discussed how I would prefer Emerson to go into the "Transition" room before being placed into the "Toddler" room as she has only ever had a nanny and I was not sure how she would do being around other babies/children for 6+ hours a day, 5 days a week. At this point [redacted] must have come into the room because I hear a conversation occur between [redacted] and [redacted]. At no time during this conversation was it mentioned that I was on the phone, nor was I put on hold. The conversation was very unprofessional, it involved [redacted] relaying the information that we were just discussing to [redacted] then responded to [redacted] (I am not sure if she realized I was on the phone) very rudely and aggressively by stating "This is ridiculous we have been holding this spot for six months, she is going in the toddler room that is the spot we have been holding". [redacted] gets back on the phone and tells me she was talking to [redacted], to which I responded "Yes, I heard every word". [redacted] responds to me by laughing, no apology but by laughing. [redacted] then proceeds to ask me if I can "Throw them another $100" because they have been holding the spot for so long. At this point I was pretty much speechless and said sure and that we would be in touch. The following week my husband [redacted] tried calling the center to speak to [redacted] twice with no return phone call. Finally last week on 1/15/15 he called and was able to speak to [redacted]. He asked her if she could please explain the conversation that occurred while she was on the phone with me and explained that I was very upset and in tears after I had gotten off of the call. He explained that we were very apprehensive to sending our daughter to this daycare after what had occurred. [redacted] responded by stating "Thanks for nothing!", and hung up on my husband. There was no attempt to remedy the issue, no apology, no discussion. We will be sending a certified letter to the facility to request a refund of our deposit due to the lack of communication by the daycare director. At no point since July 2014 was there ever a time when the daycare said to us, "you have until x date to send your child here". We tried to discuss the situation and did not get anywhere accept for being rudely hung up on. The decision to not send our daughter there was not made by us, it was made by the director when she hung up on my husband instead of trying to remedy the situation or offer an apology for the unprofessional interaction.Desired SettlementMy husband and I would like our $670 refunded by the daycare. We were not even able to request a refund because the Director hung up mid conversation. At no point did we say "No, we have chosen not to send our daughter here". That decision was made for us, by the director hanging up on my husband. How could we possibly send her there after that? No parent would send their child to this facility if they heard the rude and unprofessional way in which we were spoken to by the Director of this daycare and her staff member. If this is the way parents are spoken to, how are the children spoken to when parents are not around?Business Response In July of 2013, [redacted] came in for a tour and signed up her child for the transition room. The child was not starting until October, so we asked for the $50.00 registration fee up front and two weeks tuition of $310/wk, which she paid. In October, she asked for an extension until December, and we agreed. In December she asked for an extension until the end of February or March, and I agreed to hold the spot. The next day her husband [redacted] called and said that he did not feel we were a good fit and to take their child off of our attendance. We held a slot for this child for 6 months. They are not entitled to a refund, and I had been more than generous with them.No other center on earth would have held a spot for that long.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I accept that we should indeed lose the $50 registration fee. However, nowhere in this business's response do they apologize or even acknowledge their wrong doing. My husband, [redacted], was hung up on by the Director after stating that we were not comfortable sending our child to their facility after the way I had been spoken to and asked for an explanation. It was our hope that this was all just a misunderstanding. Instead of being a professional adult and trying to shed light on the situation the Director hung up on him. This is where again, I am reiterating the fact that it was not our decision to not send our daughter here, that was decided for us."We held a slot for this child for 6 months. They are not entitled to a refund, and I had been more than generous with them.No other center on earth would have held a spot for that long." - Nowhere in this response from the daycare does it say it is against their policy to hold a spot for 6mos, nor does the response state that we were given a date to make a decision by, because we were not.Final Business Response They had all the paperwork when they registered. The normal rate to reserve a spot and $50.00 and one week's tuition, which for the child's age would be $310/wk. Since they registered in July and asked to hold the spot until October, I informed them that we could not do that unless they paid for two week's tuition. Obviously they agreed because they gave us a check. They also knew that it was non-refundable. As stated previously, I was more than generous and professional. Her husband lied when he stated that he called 3 times. He called once. He also lied when he said I said thanks for nothing and hung up. I was polite and said Thank you and that was it. He never asked for a refund nor did he give an excuse as to why they would no longer send their child to the center. The only reason he gave me was that it was not a good fit. I asked for a more precise explanation, but he reiterated the good fit scenerio. Really, no other center would hold a $310/wk slot for 6 months no matter how much money was deposited. As to hearing an employee in the background, that was unfortunate, but it was not I. I was more than nice and professional to these people. We actually turned people away because I had made a commitment to them, and this is the result. I am very disappointed; I liked them and I really expected more. It was their choice not to send their child to the center. I never said the child could no longer attend. They are the ones who kept pushing the enrollment date ahead.Thanks.[redacted]Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I still do not accept this. How hard is it to apologize and admit that they are in the wrong?"As to hearing an employee in the background, that was unfortunate, but it was not I. I was more than nice and professional to these people."Why did it take a second response to acknowledge this point of unprofessional behavior that I brought up in my original complaint? A director,manager, center is only as good as the people that they employ. So, regardless of who it was it still occurred. My husband did not lie and we have the phone conversation to prove it. [redacted] was not professional or nice during the last two conversations that we had with her. The proper terms are rude and condescending. We have been telling the truth since I opened this claim.