Roomer's Consignment Gallery

To whom it may concern, I received the first notice of the complaint and sent a response via e-mail August 11, I'm re sending in the hopes that it reaches you ASAP The response I sent is as followsThe only thing that has changed since I sent the original is the check I sent the client has cleared my bank so she is paid in fullIf you need copies of the cancelled check, please let me knowHopefully, this does the trickThank you, again~ Kim H [redacted] Dear Ms [redacted] ,Recently I received a letter from the Revdex.com letting me know that a client had filed a complaint (# [redacted] ) Although as a business owner I'm seriously dismayed, in this particular case, not at all surprised As the client stated, she consigned several pieces of beautiful furniture with me when she moved from Missoula to, at the time ArkansasSeveral of her pieces sold and she was paid in accordance with our contractWhat was left in the store was a higher end dining set which because of price was a little more difficult to sellOur contract has a term of days at which point if the client doesn't pick up their items I have the option to donate themAt this point I knew the client had moved again but this time to Alaska and I would never exercise that option under the circumstanceI also didn't want to lower the $price so allowed it to be purchased on my lay-a-way program at full priceAs sometimes happens, the customer who purchased the dining set did not pick it up nor pay on timeAt that point I apologized to my consignor about the time delay and said if it were possible I would pay her half of what I owed her, even though I hadn't been paid, and would pay her the balance when the purchase was completeAs it turned out I wasn't able to do thatBut I was also under no obligation to do soPayment is made by the 30th of the following month of the saleAs it worked out I sent her a check in the amount of $July 2nd, Because she had moved at least twice since our agreement the check went to a third party where the client was stayingShe later notified me saying she had not received a checkI told her if she had not received it in days from the time I mailed it I would put a stop payment on it and issue a new checkShe had demanded that I send a cashiers check and over night it to herI told her I see no point in a cashiers check and I don't overnight because it's just plain expensiveJust to be clearI did issue her another check in the amount of $before I received this complaintAt the time I mailed it I also sent her an email letting her know the address I sent it to as well as the amountIt also again went to the third party's address which the client is well aware ofI understand that every situation has two sidesI'm relatively sure that I couldn't have made this client happy regardless of what I didShe is correct in saying that I didn't return her phone messagesWhat she neglected to say was that I responded by emailI have a retail store and it's very difficult to talk on the phone when customers are in the storeEmail is just so much more convenient She has been unreasonably nastyI actually told her that being nasty would not get her the money any fasterWhen the store was closed for days she sent me half a dozen emails and phone calls....to which I did respond telling her that I didn't work days a weekThe store had been closed and that if I didn't respond I obviously had not read themI did respond to her when I returned to workAs I said, the client has been paidI have no idea if she's received her check or even if the third party has let her know it's thereI do know as of today, it has not cleared my bankI have over active consignors and believe me, there is not a one of them that I want paid more than this client.These are my facts of the situationI truly believe I have tried to handle this in a rational manner which has proven to be almost impossible with this clientI have been harassed, badgered, insulted, and now she's made a complaint to the Revdex.comFrom this point I don't intend to have any direct contact with herShould she call or email me I will forward all correspondence to my attorneyMaybe she will be able to make more headway than I haveAs I've stated, the client had been sent another check before I received this complaintIf for some mysterious reason the second check does not clear my bank by Aug 19, I will cancel payment on it, get a cashiers check and send it certified (signature required) mail at her expensePlease understand that if the Revdex.com needs anymore information or documentation, I will be more than happy to complyPlease feel free to reach out in any manner you deem appropriate As a small business the last thing I want is an unresolved complaint with the Revdex.com.Thank you so much for your assistance in resolving this matterRespectfully,

To whom it may concern,
I received the first notice of the complaint and sent a response via e-mail August 11, I'm re sending in the hopes that it reaches you ASAP The response I sent is as followsThe only thing that has changed since I sent
the original is the check I sent the client has cleared my bank so she is paid in fullIf you need copies of the cancelled check, please let me knowHopefully, this does the trickThank you, again~ Kim H***
Dear Ms***,Recently I received a letter from the Revdex.com letting me know that a client had filed a complaint (#***). Although as a business owner I'm seriously dismayed, in this particular case, not at all surprised. As the client stated, she consigned several pieces of beautiful furniture with me when she moved from Missoula to, at the time ArkansasSeveral of her pieces sold and she was paid in accordance with our contractWhat was left in the store was a higher end dining set which because of price was a little more difficult to sellOur contract has a term of days at which point if the client doesn't pick up their items I have the option to donate themAt this point I knew the client had moved again but this time to Alaska and I would never exercise that option under the circumstanceI also didn't want to lower the $price so allowed it to be purchased on my lay-a-way program at full price. As sometimes happens, the customer who purchased the dining set did not pick it up nor pay on timeAt that point I apologized to my consignor about the time delay and said if it were possible I would pay her half of what I owed her, even though I hadn't been paid, and would pay her the balance when the purchase was completeAs it turned out I wasn't able to do thatBut I was also under no obligation to do soPayment is made by the 30th of the following month of the saleAs it worked out I sent her a check in the amount of $July 2nd, Because she had moved at least twice since our agreement the check went to a third party where the client was stayingShe later notified me saying she had not received a checkI told her if she had not received it in days from the time I mailed it I would put a stop payment on it and issue a new checkShe had demanded that I send a cashiers check and over night it to herI told her I see no point in a cashiers check and I don't overnight because it's just plain expensive. Just to be clearI did issue her another check in the amount of $before I received this complaintAt the time I mailed it I also sent her an email letting her know the address I sent it to as well as the amountIt also again went to the third party's address which the client is well aware of. I understand that every situation has two sidesI'm relatively sure that I couldn't have made this client happy regardless of what I didShe is correct in saying that I didn't return her phone messagesWhat she neglected to say was that I responded by emailI have a retail store and it's very difficult to talk on the phone when customers are in the storeEmail is just so much more convenient. She has been unreasonably nastyI actually told her that being nasty would not get her the money any fasterWhen the store was closed for days she sent me half a dozen emails and phone calls....to which I did respond telling her that I didn't work days a weekThe store had been closed and that if I didn't respond I obviously had not read themI did respond to her when I returned to work. As I said, the client has been paidI have no idea if she's received her check or even if the third party has let her know it's thereI do know as of today, it has not cleared my bankI have over active consignors and believe me, there is not a one of them that I want paid more than this client.These are my facts of the situationI truly believe I have tried to handle this in a rational manner which has proven to be almost impossible with this clientI have been harassed, badgered, insulted, and now she's made a complaint to the Revdex.comFrom this point I don't intend to have any direct contact with herShould she call or email me I will forward all correspondence to my attorneyMaybe she will be able to make more headway than I haveAs I've stated, the client had been sent another check before I received this complaintIf for some mysterious reason the second check does not clear my bank by Aug 19, I will cancel payment on it, get a cashiers check and send it certified (signature required) mail at her expense. Please understand that if the Revdex.com needs anymore information or documentation, I will be more than happy to complyPlease feel free to reach out in any manner you deem appropriate. As a small business the last thing I want is an unresolved complaint with the Revdex.com.Thank you so much for your assistance in resolving this matter. Respectfully,