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Roomer's Consignment Gallery

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Roomer's Consignment Gallery Reviews (1)

To whom it may concern,
 
I received the first notice of the complaint and sent a response via e-mail August 11, 2016. I'm re sending in the hopes that it reaches you ASAP.  The response I sent is as follows. The only thing that has changed since I sent...

the original  is the check I sent the client has cleared my bank so she is paid in full. If you need copies of the cancelled check, please let me know. Hopefully, this does the trick. Thank you, again. ~ Kim H[redacted]
 
 
Dear Ms. [redacted],Recently I received a letter from the Revdex.com letting me know that a client had filed a complaint (#[redacted]).  Although as a business owner I'm seriously dismayed, in this particular case, not at all surprised.  As the client stated, she consigned several pieces of beautiful furniture with me when she moved from Missoula to, at the time Arkansas. Several of her pieces sold and she was paid in accordance with our contract. What was left in the store was a higher end dining set which because of price was a little more difficult to sell. Our contract has a term of 90 days at which point if the client doesn't pick up their items I have the option to donate them. At this point I knew the client had moved again but this time to Alaska and I would never exercise that option under the circumstance. I also didn't want to lower the $2200. price so allowed it to be purchased on my lay-a-way program at full price. As sometimes happens, the customer who purchased the dining set did not pick it up nor pay on time. At that point I apologized to my consignor about the time delay and said if it were possible I would pay her half of what I owed her, even though I hadn't been paid, and would pay her the balance when the purchase was complete. As it turned out I wasn't able to do that. But I was also under no obligation to do so. Payment is made by the 30th of the following month of the sale. As it worked out I sent her a check in the amount of $1100 July 2nd, 2016. Because she had moved at least twice since our agreement the check went to a third party where the client was staying. She later notified me saying she had not received a check. I told her if she had not received it in 30 days from the time I mailed it I would put a stop payment on it and issue a new check. She had demanded that I send a cashiers check and over night it to her. I told her I see no point in a cashiers check and I don't overnight because it's just plain expensive. Just to be clear.... I did issue her another check in the amount of $1100 before I received this complaint. At the time I mailed it I also sent her an email letting her know the address I sent it to as well as the amount. It also again went to the third party's  address which the client is well aware of. I understand that every situation has two sides. I'm relatively sure that I couldn't have made this client happy regardless of what I did. She is correct in saying that I didn't return her phone messages. What she neglected to say was that I responded by email. I have a retail store and it's very difficult to talk on the phone when customers are in the store. Email is just so much more convenient.  She has been unreasonably nasty. I actually told her that being nasty would not get her the money any faster. When the store was closed for 3 days she sent me half a dozen emails and phone calls....to which I did respond telling her that I didn't work 7 days a week. The store had been closed and that if I didn't respond I obviously had not read them. I did respond to her when I returned to work. As I said, the client has been paid. I have no idea if she's received her check or even if the third party has let her know it's there. I do know as of today, it has not cleared my bank. I have over 400 active consignors and believe me, there is not a one of them that I want paid more than this client.These are my facts of the situation. I truly believe I have tried to handle this in a rational manner which has proven to be almost impossible with this client. I have been harassed, badgered, insulted, and now she's made a complaint to the Revdex.com. From this point I don't intend to have any direct contact with her. Should she call or email me I will forward all correspondence to my attorney. Maybe she will be able to make more headway than I have. As I've stated, the client had been sent another check  before I received this complaint. If for some mysterious reason the second check does not clear my bank by Aug 19, 2016 I will cancel payment on it, get a cashiers check and send it certified (signature required) mail at her expense. Please understand that if the Revdex.com needs anymore information or documentation, I will be more than happy to comply. Please feel free to reach out in any manner you deem appropriate.  As a small business the last thing I want is an unresolved complaint with the Revdex.com.Thank you so much for your assistance in resolving this matter. Respectfully,

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