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Roopam Sarees

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Roopam Sarees Reviews (1)

I am writing this note in response to your letter dated November regarding the customer complaint* *** Firstly, I have known this customer for many years hence I agreed to the lower price which she offeredThis item was in perfectly new condition and had never been tried, so the
damaged zip in question obviously raised my concerns and I proceeded to question the sameUpon looking at the zip, it had been caught amid the surround fabric whilst trying Further to her other remarks, I would like to clarify as follows: 1.) She mentioned that there was only customers in the store and that I has embarrassed her in front of other customerI was helping some one when she walked in and demanded that I should help her firstI asked her to give me a few mins as I was just finishing up with the existing customers, who had left when I was serving herThis is clearly a contradiction on her part2.) Before purchasing the outfit, she asked if I could take a pictureI said pictures were not allowed as per the notices evident in our store3.) She said she would only purchase this item if she can get it at her priceI agreed on the basis of no exchange or refund which she mutually agreed on tooShe also happened to mention that if the bride does not like the outfit, she would keep it for herself since it was a great deal4.) We are never ever rude to our customerIt has taken years to build our reputation amid a regular client base, so the question of rudeness does not ariseWe have to be firm occasionally but never rude5.) This is not the first time this customer has visited my store, she has frequently bought items from my store and dare I mention ‘always with a fuss’hence she was well aware of the ‘no exchange’ and ‘no photos’ policy6.) Finally, I am not happy to refund or exchange for the customerI do not find her honest in her dealings and this incidence has clearly been exaggerated7.) All customer are equally important to us, but not being physically able to be serve several groups at the same time does not mean there is a preference given to certain customers, just a simple case of serving on a first cum first basisI trust this clarification is suffice and that we can bring this complaint to a close*** ***
*** *** On behalf of Roopam Sarees, Sacramento

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