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Root River Auto Body

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Root River Auto Body Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please let me know if the Revdex.com is not the correct place to contactWhat I am looking for is someone who can approve or disapprove of the work done by Root River Auto BodyThey have told me a few times that my car was repaired and it is notI once had the state inspector of plumbing inspect work done on my sump until they approvedI would like the same done for my carPlease let me know who to contact.I do not wish to have a dealer repair my carThat is not what I wrote in my last statementIt sounds like if Root River repairs my car yet again, they are no longer offering a loanerThis is from their last statement: "We are minutes away from her home and we will drop her off and pick her up."How would I get to work and back? They seem to be angry that I am complaining about their workmanshipThis is not helpingHow can I get help? I no longer know what to do.
Regards,
*** ***

We are sorry to hear about Ms***’s continued problemsAs we have told her in our response and on the phone we will make any adjustments necessaryIf Ms*** is unwilling to stop down here it will be impossible to remedy this situationWe are minutes away from her home and we will drop her off and pick her upIf there is a problem that Ms*** feels is related to the accident and we cannot identify anything abthan we will, at our expense, have it reviewed by another dealer as we did previously with her seat. There is nothing more important to Root River Auto than our customers satisfactionWe will make any adjustments necessary, within factory specifications, to assure Ms***’s endorsement if she can find a moment to allow us to work for herIf Ms*** chooses a dealer that is not a repair shop and is miles from her home than that is her choice however we hope Ms*** will allow us to address her concerns

Please find attached a copy or our response to the complaint filed against us.  Root River Auto Body has tried extensively to take care of Ms. [redacted] however the issue seems to be one of a financial matter more than a dispute with our service.  Root River Auto Body tries to take care of our...

all of our clients and this the first time that we have ever had a complaint which we vehemently deny. Thank you in advance for your help in this matter, Mrs. [redacted] originally came in with her vehicle which was involved in an accident comprising the front and rear of the vehicle.  After extensively discussing the options with Mrs. [redacted], she opted not to have the front bumper replaced and decided to keep the money that the insurance company paid her due to the difficult financial times from her pending divorce.  Root River Auto Body explained to her that the bumper could be replaced at any time for the $450 which she made from the accident.  Root River Auto Body concluded the repairs in a timely manner however Mrs. [redacted] felt that there were still unresolved issues with the trunk not shutting without some effort and the seat making a clicking noise.   All repairs were finished and the trunk and seat function better than any similar car.  Root River Auto had another service department at a Chevy Dealer examine the car at our expense to assure that everything was within spec.  We arranged to have another Chevy Cruze here from the dealer and told Ms. [redacted] that if she wasn’t satisfied she should come in so that we could discuss the issue.  Mrs. [redacted] insisted that she had a dealer look at the vehicle and that the dealer concurred that the front bumper wasn’t replaced, which is wasn’t.  She didn’t ask the dealer to look at any of the other work and the dealer didn’t have any opinions of the work that was done, contrary to what Mrs. [redacted] stated.   Nothing else was inspected because all of the work was performed within the scope of the insurance claim and Mrs. [redacted]s’ instructions.  We strive to assure that all of the work is completed as per the customers’ needs and requirements.  Mrs. [redacted] is going through a divorce and desperately wanted to retain some cash from the accident which is why she chose to come here.  Root River would gladly put a front bumper on her car however she will have to return the $450 that she made from the accident.  By giving up work and returning money to our customers we give up some of the profits to try and help our customers.   We will continue to do our best to place our customers first.Regards, Root River Auto Body8595 S. 27th St.Franklin, WI 53132Phone: 414-761-0180Fax:    414-761-0620

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Address: Franklin, Wisconsin, United States, 53132-9312

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