Rooted Cabinetry & Design

On move day, the driver of our large ft truck was unable to come to work Rather than cancel the move, we did all we could to service this customer Took time off the total cost of the move to be more in line with the estimate However, there was also a lot more to be moved than we had been made aware of, and this of course increased the final price of the move We provide estimates based on information given, and do not provide fixed price Here is the list of things done to appease this customer: Send reputable repairman for wood damage Customer sent him away without any repairs because she felt there was structural damage and wanted a new sofaRepairman has been in this business for many years, and this was the very first time a customer had sent him away The damage to the sofa was minimal so we did not agree to replace Repairman felt not all damage was new and reported this to us We sent repairman out again, who did repair Customer felt was covered in some kind of dust and needed more repair Dust brushed off easily Scratch to front wood trim of sofa was repaired Customer stated could still feel defect that "would pick your nylons if you wore them" On a second visit to repair sofa, no defect could be felt by customer or repairman Sent different repairman to repair bonded leather sofa Customer sent him away because would not be 100% repairable Bonded leather can be repaired, so sent repairman a second time Customer seemed satisfied [redacted] (owner) performed home visit to view damages and apologize for damage and inconvenience At that time was informed of a broken dresser This had not been mentioned before and was thrown out, so not viewed by Lisa, as is the standard procedure in the claims process Regardless, in effort to be fair, sent an e-transfer for the amount of $to replace the dresser During home visit, customer stated her furniture "did not feel the same" after being forced to move, and that it would never feel like home When I did agree to provide more repairs, I contacted the wood repairman, who was surprised that we would send him to this customer again He thought all repairs were completedHe felt this customer was not going to ever be satisfied We then decided to close the claim During the process, owner was threatened with further action whenever customer did not get what they wanted Both repairmen that have dealt with this customer agree that we did more than we should have and that this particular customer would be very hard to pleaseThey have agreed to make statements to this effect if requested

Short Notice Movers Inchas ceased operations as of Jan1,

I am rejecting this response because:Our table has still not been repaired

On move day, the driver of our large 26 ft truck was unable to come to work.  Rather than cancel the move, we did all we could to service this customer.  Took time off the total cost of the move to be more in line with the estimate.  However, there was also a lot more to be moved than...

we had been made aware of, and this of course increased the final price of the move.  We provide estimates based on information given, and do not provide fixed price.
Here is the list of things done to appease this customer:
Send reputable repairman for wood damage.  Customer sent him away without any repairs because she felt there was structural damage and wanted a new sofa. Repairman has been in this business for many years, and this was the very first time a customer had sent him away.  The damage to the sofa was minimal so we did not agree to replace.  Repairman felt not all damage was new and reported this to us.  We sent repairman out again, who did repair.  Customer felt was covered in some kind of dust and needed more repair.  Dust brushed off easily.  Scratch to front wood trim of sofa was repaired.  Customer stated could still feel defect that "would pick your nylons if you wore them".  On a second visit to repair sofa, no defect could be felt by customer or repairman.  
Sent different repairman to repair bonded leather sofa.  Customer sent him away because would not be 100% repairable.  Bonded leather can be repaired, so sent repairman a second time.  Customer seemed satisfied.
[redacted] (owner) performed home visit to view damages and apologize for damage and inconvenience.  At that time was informed of a broken dresser.  This had not been mentioned before and was thrown out, so not viewed by Lisa, as is the standard procedure in the claims process.  Regardless, in effort to be fair, sent an e-transfer for the amount of $215 to replace the dresser.  During home visit, customer stated her furniture "did not feel the same" after being forced to move, and that it would never feel like home.
When I did agree to provide more repairs, I contacted the wood repairman, who was surprised that we would send him to this customer again.  He thought all repairs were completed. He felt this customer was not going to ever be satisfied.  We then decided to close the claim.
During the process, owner was threatened with further action whenever customer did not get what they wanted.  Both repairmen that have dealt with this customer agree that we did more than we should have and that this particular customer would be very hard to please. They have agreed to make statements to this effect if requested.