Rooter Man Cesspool & Drain

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Rooter man did scratch our toilet, as he attempted first to snake through itWhen he was unsuccessful, he then removed the toiletHe can come over and see the scratches.Our flood happened on Thursday, the day after Rooter man was hereWe called the Septic company because we believed the septic tank was fullHowever, the septic was not full, but there were more wipes in the line right before the section where the main pipe leaves the house and goes outsideTHAT IS THE REASON WE CALLED THE SEPTIC COMPANYHad we known it was the same problem, we would have called Rooter man for itWhy didn't I call Rooter man earlier and notify him about this? Our house was in so much chaos over the flooding I never got around to it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

First of all, I am sorry *** *** has an issue with Rooter Man's serviceWe have a very good reputation within the industry and with our customersWe were called by the customer
to unclog an upstairs toiletThey were referred to us by a well-respected local master plumber who refers us quite often for rootering/snaking jobsThe customer was asked by our technician if there were any other issues in the house, i.e, were other facilities such sinks, showers or other toilets, specifically on the main floor were slow draining and/or backing upThe customer said no, it was only the upstairs toiletTo this, our technician determined that because no other problems were occurring, then the issue was with the toilet's branch line, not the main lineTo *** ***'s assertion that our technician scratched her toiletI am sorry but she is mistaken, because no snake was used in the toilet itselfThe toilet was removed and th e line was snaked from the flangeThe clog was resolved when many wipes were removed from the lineThe toilet was re-seated with a new wax seal and re-bolted to the floorAfter this, as is his custom, our technician asked the the customer to run the sinks and flush the toilet to make certain that the clog was resolvedThe customer agreed it was, paid and tipped the technicianThis was on WednesdayOn Sunday, we received a call from *** *** in which she requested we refund her $200, the amount she paid for another company to come in on Friday and snake her main lineShe was asked why she didn't call us back on FridayFor if she had, even though this was a different issue, we would have come over and snaked the line as a courtesy or for a minimal chargeShe said, she wasn't home and her daughter called someone elseAgain, I am sorry for *** ***'s issue with us but I believe the customer's issue was resolved and that if she had reached out to us, we would have serviced the main line either for free or for a minimal charge, depending on how much time was required

Revdex.com:At this time, I have not been contacted by Rooter Man Cesspool & Drain regarding complaint ID [redacted].Sincerely,
[redacted]

Review: Rooter Man came to my home to unclog a drainage pipe problem. We have a septic system and the pipe leading to the system had a clog. Rooter man stuck a snake device into the toilet and seriously scratched the bowl. He was unable to snake the device down far enough, so removed the toilet. He eventually retrieved a bunch of toilet wipes in the pipe. He said that now the pipe was cleared. We paid him $350 cash.

The next day, the finished basement w/ a wall to wall carpet, had a lot of water in it which had spilled over from the basement toilet. We then had the septic co. come and clean out the septic tank which we thought was full. However, the septic tank was not full. This co. then cleared the same pipe out retrieving more toilet wipes. We paid this co. $200.

I called Rooter Man, but he stated that he had cleared the pipe and the second clogging had nothing to do with the first.

Now we are ripping the carpet up as there is so much water damage we will have to replace it. Yet adding more cost to this job.Desired Settlement: At the least, Rooter Man should refund our $350 in cash. In addition, it would be nice for him to partially cover the cost of new flooring.

Thank you.

Business

Response:

First of all, I am sorry [redacted] has an issue with Rooter Man's service. We have a very good reputation within the industry and with our customers. We were called by the customer to unclog an upstairs toilet. They were referred to us by a well-respected local master plumber who refers us quite often for rootering/snaking jobs. The customer was asked by our technician if there were any other issues in the house, i.e, were other facilities such sinks, showers or other toilets, specifically on the main floor were slow draining and/or backing up. The customer said no, it was only the upstairs toilet. To this, our technician determined that because no other problems were occurring, then the issue was with the toilet's branch line, not the main line. To [redacted]'s assertion that our technician scratched her toilet. I am sorry but she is mistaken, because no snake was used in the toilet itself. The toilet was removed and th e line was snaked from the flange. The clog was resolved when many wipes were removed from the line. The toilet was re-seated with a new wax seal and re-bolted to the floor. After this, as is his custom, our technician asked the the customer to run the sinks and flush the toilet to make certain that the clog was resolved. The customer agreed it was, paid and tipped the technician. This was on Wednesday. On Sunday, we received a call from [redacted] in which she requested we refund her $200, the amount she paid for another company to come in on Friday and snake her main line. She was asked why she didn't call us back on Friday. For if she had, even though this was a different issue, we would have come over and snaked the line as a courtesy or for a minimal charge. She said, she wasn't home and her daughter called someone else. Again, I am sorry for [redacted]'s issue with us but I believe the customer's issue was resolved and that if she had reached out to us, we would have serviced the main line either for free or for a minimal charge, depending on how much time was required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Rooter man did scratch our toilet, as he attempted first to snake through it. When he was unsuccessful, he then removed the toilet. He can come over and see the scratches.Our flood happened on Thursday, the day after Rooter man was here. We called the Septic company because we believed the septic tank was full. However, the septic was not full, but there were more wipes in the line right before the section where the main pipe leaves the house and goes outside. THAT IS THE REASON WE CALLED THE SEPTIC COMPANY. Had we known it was the same problem, we would have called Rooter man for it. Why didn't I call Rooter man earlier and notify him about this? Our house was in so much chaos over the flooding I never got around to it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Rooter Man Cesspool & Drain regarding complaint ID [redacted].Sincerely,