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Rooter Man Reviews (2)

Review: I asked [redacted] the contractor for an annual inspection for my boiler, after he did the inspection, he told me to correct a few things and need to be done by end of NOV and he would come back to finish the inspection and fill the report for me. he charged $150 for the inspection and I paid in cash on 10/**/2013.

he also gave me the price that he would charge to correct them.

little did I know, he use the same phone # for a totally different ads that he put down on the newspaper for pluming work as well. unaware of that, I called that # try to see if I could get a different quote for the jobs needed to be correct, he gave me a cheaper price giving he didn't recognize me neither over the phone. when I found out that I actually talked to the same person, I called him to confirm, he totally deny the cheaper quote the he give me. what a shame, is that how he does business?

So I didn't get him to do the job, instead, I found other contractor finish the job right before end of NOV. on [redacted] of NOV, when I called him and told him everything is done and need him back to finish the inspection, he turned around and told me the job has to be done by the [redacted] which I was never been told before. when I asked him he told me everything needs be done by the end of NOV, he deny again. and become very rude over the phone and would not help me at all. and then he told me to never call him again.

at this point, all I can say is that I felt being mistreated, wasted money and time.

I am getting another contractor to finish the inspection.

but will avoid this contractor forever.Desired Settlement: I was hoping [redacted] the contractor could finish his job, but since he already refused to do so, I would very like to have the refund back for the inspection that he never finished.

thanks

Consumer

Response:

At this time, I have not been contacted by Rooter Man regarding complaint ID [redacted].

Sincerely,

Review: We found out that there was an issue with water getting out of our house 2 months ago. We called in Rooter-Man of New York City as a second opinion to check whether there is any problem with our sewer main pipe that we need to replace it. The plumber named [redacted] came in saying we don't need to replace our pipe, we just need to use their sewer cleaning service to clean our pipe and it will be good for 5+ years. We tried to double confirm with him that we really don't need to change our pipe right now. He made it sound so believing and saying their company founded in 1970 with long time service success (we found out later that he was referring to the main corporate office, but they are one of the franchise under Rooter-Man which they are owned and operated locally and no one knows when they started the business). So we used their service on 8/** paid $3650 for them to clean our sewer pipe. But it didn't last as long as they advertised. In fact, it was only a month later when my husband found there is water piling up in our basement again. We called the Rooter-Man asking what happened. After several chasing calls, they finally show up without inspecting anything they tried to clean our pipe again using their vacuum machine. This time not only they didn't make our pipe clean, but they completely broke our pipe and claimed it is not fixable anymore that we need to replace it. We asked them for reimbursement as the service they provided didn't fix our problem, they refused to do so and either unreachable or hanging up the phone. We feel Rooter-Mans false advertisement and misleading the customer should not be tolerant. We hope Revdex.com could hold the justice and against the wrong behavior of this business.Desired Settlement: We require full money refund of the cleaning service we paid for Rooter-Man to clean our sewer pipe, which costs $3650. And apology from the company of misleading advertisement and broke our pipe that we need to pay more money to replace it.

Consumer

Response:

At this time, I have not been contacted by Rooter Man regarding complaint ID [redacted].

Sincerely,

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Description: PLUMBING CONTRACTORS

Address: Lake City, Pennsylvania, United States, 16423

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rooterman.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Rooter Man, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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