Out Terms and Conditions Trial Offer Terms/Auto-Ship Program RootsRevive Sample Pack By placing your trial order today you'll be shipped a day supply of RootsRevive Sample Pack for $shipping and handlingAll products ship within 1-business day and deliver within 2-days from shipment.Try it for days (day trial plus days added for transit time) to experience the benefits and if for any reason our product is not for you, you may call our Customer Care within your day trial period to cancelIf you are satisfied, do nothing and you agree to be charged $Plus you agree to be enrolled in our RootsRevive Sample Pack Preferred Membership Program and approximately days from your initial order date and every days thereafter, you will receive a fresh supply of RootsRevive Sample Pack for $(plus $shipping and handling)You may cancel your enrollment by calling Customer Care all days of the weekLimit Sample Pack per householdRegardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product $You agree that we can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or notNo refunds will be issued for shipping and handling charges
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As per a discussion with Carolyn today, I will follow up with the company I also need to forward you e-mails proving that I have had business with Roots Revive I need to figure out how to attach these e-mails (embarrassing!) and will do so ASAP Regards, [redacted]
[redacted] ** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Roots Revive has performed this action and I consider this complaint resolvedThank you so much for all of your help in this matter! Regards, [redacted] ***
Thank you for reaching outWe previously explained to Ms*** * *** that due to the merchant account her refund was issued from being frozen (due to security breach)- she has either the option of waiting until the banks release the funds or we would issue a refund via direct bank transfer, in
this case that would require an account and routing number from the customerWe normally do not like to issue refunds this way, but as a courtesy to the customer for a faster resolution we offered this optionWe also informed her she was welcome to charge-back through her bank if she absolutely did not want to resolve the issue with us any furtherShe said she would call back and we did not hear from her
Trial Offer Terms/Auto-Ship Program RootsRevive Sample Pack By placing your trial order today you'll be shipped a day supply of RootsRevive Sample Pack for $shipping and handlingAll products ship within 1-business day and deliver within 2-days from shipment.Try it for days (day
trial plus days added for transit time) to experience the benefits and if for any reason our product is not for you, you may call our Customer Care within your day trial period to cancelIf you are satisfied, do nothing and you agree to be charged $Plus you agree to be enrolled in our RootsRevive Sample Pack Preferred Membership Program and approximately days from your initial order date and every days thereafter, you will receive a fresh supply of RootsRevive Sample Pack for $(plus $shipping and handling)You may cancel your enrollment by calling Customer Care all days of the weekLimit Sample Pack per householdRegardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product $You agree that we can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or notNo refunds will be issued for shipping and handling charges
I was aware of all the terms and conditionsI tried my very best to call and cancel, I called day after day with no answer, I left several messages as wellWhen you do not answer your company phone and do not return calls, it is difficult to cancel before the trial period is upAfter doing research, this is a common practice from your companyMany other people are having the same issue, none of us could get a live person to answer and all of us left several message on the voicemail.I feel this is a scam, you send out free trials, but do not allow people to cancel during the trial period
***,Below are the only charges you've received from RootsRevive, LLCThere were no further charges placed on your account from our businessWe are not fraudulent in anywayOur terms and conditions are/were supplied on our website at the time of order and always available upon requestWhen an order is placed you assume the responsibility of reading the terms and conditions there withinWe have offered a resolutions in which, you- yourself, declined and disconnectedTherefore, no refund(s) will be issued and there is nothing more we can do for youIt is unfortunate to lose you as a customer. Customer Details: *** Flores10/30/02:35pm- Recurring turned OFF (no further charges)10/22/09:PM R & R (monthly rebill)-m(28) $C2M - Step (8) RR-(15) Approved09/22/09:PM R & R (trial completion) (24) $C2M - Step (8) RR-(3) Approved09/03/11:AM R & R (trial) (1) $C2M - Step (8) RR-(2) Shipped Approved
THIS IS A PARTIAL RESPONSE see ATTI did not call you any earlier than 10/30/because I was unaware of these additional charges until I was notified from my bankI called THE# the moment my bank called me to notify me of these fraudulent chargesI could overhear MANYother conversations going onwith many other people, I could overhear several operators telling people to "Quit screaming and yelling" at themover apparently the same issueI went to the chat to get return form and still to this day....NOTHING has been sent.my bank just pointed out a 4th charge 1.)Sept6th, 2017...$5.97(NO BUSINESS NAME,NO WEBSITE,NO PHONE NUMBER.figured Iwas ripped off)2)Sept7th$1.00(AGAIN..NO BUSINESS NAME..NOTHING) Ayou are taking $from people=$for you...FRAUD!!! 3rd..Sept25th(ran 9/23/2017)$119.99(Rootsrevive with a phone #) 4th...October 24th...$99.99.(DADAIST LLC WWW.HRBASECAMAZ)NOT A REAL COMPANY...ALL INFO..IT TOOK MY BANK DAYS TO TRACE IT BACK TO ROOTS REVIVE.As I stated in my first complaint ...when I first saw your advertisement on Facebook, and the ONLY reason I purchased the product to begin with is the AD stated"GET PRODUCTS FOR THIS ONE TIME LOW PRICE OF $ NO CONTRACTS, NO RECURRING FEES, ONE TIME PURCHASE" NOWHERE..WAS THERE ANY SORT OF TERMS AND CONDITIONS! I know for a fact that I looked for them because I have heard about companies that do this When I received the box in the mail,no invoice,no receipt,no phone #/no return addressHow would I know what/who it was from unless it was opened.it had been so long from the time I had ordered, I honestly thought I had gotten screwed out of the $ And I thoughtthat was that, $5.97.And furthermore, I WOULD NEVER BUY ANYTHING with a recurring feeVery deceitful making it hard for people to track and figure out where the CHARGES came fromSo, again I am demanding all my money backAlong with the overdraft charges you have caused me $
Out Terms and Conditions Trial Offer Terms/Auto-Ship Program RootsRevive Sample Pack By placing your trial order today you'll be shipped a 30 day supply of RootsRevive Sample Pack for $5.97 shipping and handling. All products ship within 1-3 business day and deliver within 2-4 days from...
shipment.Try it for 10 days (10 day trial plus 4 days added for transit time) to experience the benefits and if for any reason our product is not for you, you may call our Customer Care within your 14 day trial period to cancel. If you are satisfied, do nothing and you agree to be charged $119.99. Plus you agree to be enrolled in our RootsRevive Sample Pack Preferred Membership Program and approximately 30 days from your initial order date and every 30 days thereafter, you will receive a fresh supply of RootsRevive Sample Pack for $119.99 (plus $5.97 shipping and handling). You may cancel your enrollment by calling Customer Care all days of the week. Limit 1 Sample Pack per household.1. Regardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product $5.97. You agree that we can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As per a discussion with Carolyn today, I will follow up with the company. I also need to forward you e-mails proving that I have had business with Roots Revive. I need to figure out how to attach these e-mails (embarrassing!) and will do so ASAP
Regards,
[redacted]
Good afternoon,Our records indicate that we have attempted to resolve this issue with you via live chat and over the phone. Most recently, we offered to issue you a Return Merchandise Authorization number for a full refund on your charge of $99.99 on placed on 10/22/2017 09:10pm for a shipment...
you are due to receive, but we show you declined this offer. Without the return of unopened packages we will not be able to refund any of your charges. The terms and conditions were stated clearly on our website upon your initial order as well as attached to this communication. A refund can be processed for any shipments received within 30 days of delivery with RMA number written clearly outside the return box. We have only sent you one shipment thus far that shows DELIVERED on 9/20/2017. Because you did not cancel within a 14 day period from your initial order date you were automatically charged the first months subscription price of $119.99 as agreed to in your terms and conditions. We are showing you did not contact us until 10/30/2017 02:35pm for cancellation with Andrea Jo. This shipment *will not* be eligible for a refund due to RootsRevive LLC. not being contacted for an RMA within 30 days of delivery.Refund/Return PolicyWe believe in complete customer satisfaction. You have 30 days to request a refund of unopened merchandise after you receive your order. Refunds are not given for trial offers.(S&H). To return a product, you will need to contact customer service to be issued an RMA number. You will need to send in the unopened unit back to the address provided below. Upon receipt, you will receive a refund of purchase price minus shipping and handling. Refused or returned packages that are sent to us without prior approval from Customer Service are not eligible for a refund. RETURN ADDRESS:[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Roots Revive has performed this action and I consider this complaint resolved. Thank you so much for all of your help in this matter!
Regards,
[redacted]
Good morning,We reached out to [redacted] and explained the bank error we ran into while attempting to process her refund, we were able to process a refund for her via direct bank transfer. We do hope we've reached customer satisfaction with this resolution.
My bank advises me not to submit my routing and account number to this company. I have instituted a bank dispute resolution with the bank and they will resolve it. This method of the chargeback was not relayed to me by the Roots company by the way. Thanks for your help Jasmine.
Out Terms and Conditions Trial Offer Terms/Auto-Ship Program RootsRevive Sample Pack By placing your trial order today you'll be shipped a day supply of RootsRevive Sample Pack for $shipping and handlingAll products ship within 1-business day and deliver within 2-days from shipment.Try it for days (day trial plus days added for transit time) to experience the benefits and if for any reason our product is not for you, you may call our Customer Care within your day trial period to cancelIf you are satisfied, do nothing and you agree to be charged $Plus you agree to be enrolled in our RootsRevive Sample Pack Preferred Membership Program and approximately days from your initial order date and every days thereafter, you will receive a fresh supply of RootsRevive Sample Pack for $(plus $shipping and handling)You may cancel your enrollment by calling Customer Care all days of the weekLimit Sample Pack per householdRegardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product $You agree that we can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or notNo refunds will be issued for shipping and handling charges
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As per a discussion with Carolyn today, I will follow up with the company I also need to forward you e-mails proving that I have had business with Roots Revive I need to figure out how to attach these e-mails (embarrassing!) and will do so ASAP Regards, [redacted]
[redacted] ** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Roots Revive has performed this action and I consider this complaint resolvedThank you so much for all of your help in this matter! Regards, [redacted] ***
We don't show an order ID for this complaintPlease include this information so we can resolve this issue
Thank you for reaching outWe previously explained to Ms*** * *** that due to the merchant account her refund was issued from being frozen (due to security breach)- she has either the option of waiting until the banks release the funds or we would issue a refund via direct bank transfer, in
this case that would require an account and routing number from the customerWe normally do not like to issue refunds this way, but as a courtesy to the customer for a faster resolution we offered this optionWe also informed her she was welcome to charge-back through her bank if she absolutely did not want to resolve the issue with us any furtherShe said she would call back and we did not hear from her
Trial Offer Terms/Auto-Ship Program RootsRevive Sample Pack By placing your trial order today you'll be shipped a day supply of RootsRevive Sample Pack for $shipping and handlingAll products ship within 1-business day and deliver within 2-days from shipment.Try it for days (day
trial plus days added for transit time) to experience the benefits and if for any reason our product is not for you, you may call our Customer Care within your day trial period to cancelIf you are satisfied, do nothing and you agree to be charged $Plus you agree to be enrolled in our RootsRevive Sample Pack Preferred Membership Program and approximately days from your initial order date and every days thereafter, you will receive a fresh supply of RootsRevive Sample Pack for $(plus $shipping and handling)You may cancel your enrollment by calling Customer Care all days of the weekLimit Sample Pack per householdRegardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product $You agree that we can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or notNo refunds will be issued for shipping and handling charges
I was aware of all the terms and conditionsI tried my very best to call and cancel, I called day after day with no answer, I left several messages as wellWhen you do not answer your company phone and do not return calls, it is difficult to cancel before the trial period is upAfter doing research, this is a common practice from your companyMany other people are having the same issue, none of us could get a live person to answer and all of us left several message on the voicemail.I feel this is a scam, you send out free trials, but do not allow people to cancel during the trial period
***,Below are the only charges you've received from RootsRevive, LLCThere were no further charges placed on your account from our businessWe are not fraudulent in anywayOur terms and conditions are/were supplied on our website at the time of order and always available upon requestWhen an order is placed you assume the responsibility of reading the terms and conditions there withinWe have offered a resolutions in which, you- yourself, declined and disconnectedTherefore, no refund(s) will be issued and there is nothing more we can do for youIt is unfortunate to lose you as a customer. Customer Details: *** Flores10/30/02:35pm- Recurring turned OFF (no further charges)10/22/09:PM R & R (monthly rebill)-m(28) $C2M - Step (8) RR-(15) Approved09/22/09:PM R & R (trial completion) (24) $C2M - Step (8) RR-(3) Approved09/03/11:AM R & R (trial) (1) $C2M - Step (8) RR-(2) Shipped Approved
THIS IS A PARTIAL RESPONSE see ATTI did not call you any earlier than 10/30/because I was unaware of these additional charges until I was notified from my bankI called THE# the moment my bank called me to notify me of these fraudulent chargesI could overhear MANYother conversations going onwith many other people, I could overhear several operators telling people to "Quit screaming and yelling" at themover apparently the same issueI went to the chat to get return form and still to this day....NOTHING has been sent.my bank just pointed out a 4th charge 1.)Sept6th, 2017...$5.97(NO BUSINESS NAME,NO WEBSITE,NO PHONE NUMBER.figured Iwas ripped off)2)Sept7th$1.00(AGAIN..NO BUSINESS NAME..NOTHING) Ayou are taking $from people=$for you...FRAUD!!! 3rd..Sept25th(ran 9/23/2017)$119.99(Rootsrevive with a phone #) 4th...October 24th...$99.99.(DADAIST LLC WWW.HRBASECAMAZ)NOT A REAL COMPANY...ALL INFO..IT TOOK MY BANK DAYS TO TRACE IT BACK TO ROOTS REVIVE.As I stated in my first complaint ...when I first saw your advertisement on Facebook, and the ONLY reason I purchased the product to begin with is the AD stated"GET PRODUCTS FOR THIS ONE TIME LOW PRICE OF $ NO CONTRACTS, NO RECURRING FEES, ONE TIME PURCHASE" NOWHERE..WAS THERE ANY SORT OF TERMS AND CONDITIONS! I know for a fact that I looked for them because I have heard about companies that do this When I received the box in the mail,no invoice,no receipt,no phone #/no return addressHow would I know what/who it was from unless it was opened.it had been so long from the time I had ordered, I honestly thought I had gotten screwed out of the $ And I thoughtthat was that, $5.97.And furthermore, I WOULD NEVER BUY ANYTHING with a recurring feeVery deceitful making it hard for people to track and figure out where the CHARGES came fromSo, again I am demanding all my money backAlong with the overdraft charges you have caused me $
We don't show an order ID for this complaint. Please include this information so we can resolve this issue.
Out Terms and Conditions Trial Offer Terms/Auto-Ship Program RootsRevive Sample Pack By placing your trial order today you'll be shipped a 30 day supply of RootsRevive Sample Pack for $5.97 shipping and handling. All products ship within 1-3 business day and deliver within 2-4 days from...
shipment.Try it for 10 days (10 day trial plus 4 days added for transit time) to experience the benefits and if for any reason our product is not for you, you may call our Customer Care within your 14 day trial period to cancel. If you are satisfied, do nothing and you agree to be charged $119.99. Plus you agree to be enrolled in our RootsRevive Sample Pack Preferred Membership Program and approximately 30 days from your initial order date and every 30 days thereafter, you will receive a fresh supply of RootsRevive Sample Pack for $119.99 (plus $5.97 shipping and handling). You may cancel your enrollment by calling Customer Care all days of the week. Limit 1 Sample Pack per household.1. Regardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product $5.97. You agree that we can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As per a discussion with Carolyn today, I will follow up with the company. I also need to forward you e-mails proving that I have had business with Roots Revive. I need to figure out how to attach these e-mails (embarrassing!) and will do so ASAP
Regards,
[redacted]
Good afternoon,Our records indicate that we have attempted to resolve this issue with you via live chat and over the phone. Most recently, we offered to issue you a Return Merchandise Authorization number for a full refund on your charge of $99.99 on placed on 10/22/2017 09:10pm for a shipment...
you are due to receive, but we show you declined this offer. Without the return of unopened packages we will not be able to refund any of your charges. The terms and conditions were stated clearly on our website upon your initial order as well as attached to this communication. A refund can be processed for any shipments received within 30 days of delivery with RMA number written clearly outside the return box. We have only sent you one shipment thus far that shows DELIVERED on 9/20/2017. Because you did not cancel within a 14 day period from your initial order date you were automatically charged the first months subscription price of $119.99 as agreed to in your terms and conditions. We are showing you did not contact us until 10/30/2017 02:35pm for cancellation with Andrea Jo. This shipment *will not* be eligible for a refund due to RootsRevive LLC. not being contacted for an RMA within 30 days of delivery.Refund/Return PolicyWe believe in complete customer satisfaction. You have 30 days to request a refund of unopened merchandise after you receive your order. Refunds are not given for trial offers.(S&H). To return a product, you will need to contact customer service to be issued an RMA number. You will need to send in the unopened unit back to the address provided below. Upon receipt, you will receive a refund of purchase price minus shipping and handling. Refused or returned packages that are sent to us without prior approval from Customer Service are not eligible for a refund. RETURN ADDRESS:[redacted]
[redacted]
[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Roots Revive has performed this action and I consider this complaint resolved. Thank you so much for all of your help in this matter!
Regards,
[redacted]
Good morning,We reached out to [redacted] and explained the bank error we ran into while attempting to process her refund, we were able to process a refund for her via direct bank transfer. We do hope we've reached customer satisfaction with this resolution.
My bank advises me not to submit my routing and account number to this company. I have instituted a bank dispute resolution with the bank and they will resolve it. This method of the chargeback was not relayed to me by the Roots company by the way. Thanks for your help Jasmine.