Roper Used Cars Reviews (%countItem)
Roper Used Cars Rating
Address: 1515 E 7th St, Joplin, Missouri, United States, 64801-2046
Phone: |
Show more...
|
Fax: |
+1 (417) 625-5574 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Roper Used Cars
Add new contacts
On February 1st, 2019 I walked onto the lot of *** Used Cars to purchase a vehicle. After being offered a broef test drive I settled with a Orange 2008 Ford Mustang V6 Manual. I purchased GAP insurance with the vehicle and the vehicle came with a 1000 mile or one month (whichever comes first) warranty. The vehicle was financed via a bank and I drive off of the lot woth the vehicle that day.
2 days later I noticed symptoms of the vehicle's clutch slipping. I took it back to the dealer and they gladly provided me a loaner vehicle while they paid for the clutch to be replaced by a third party auto shop *** who acknowledged that the clutch was completely gone and failed when the vehicle was sold to me.
About a week later and still within warranty, I began noticing a slew of problems with the vehicle, such as gear noise from the transmission in neutral, rattling from the exhaust, noise coming from the suspension, grinding when shifting into third gear.
I was told to bring the vehicle back and then it was taken to the same third party repair shop. *** called me and asked that I take the owner for a test drive to validate my concerns as there was nothing seemingly wrong with the vehicle to him.
I took him for a test drive and with every symptom I pointed out the owner either downplayed or disregarded my concern for that symptom completely. And refused to acknowledge there was anything wrong with the vehicle while it was still under warranty. I'm assuming this is the point that *** Used Cars knew it would no longer be proftiable to pay for my repairs and advised *** to deny any issues with my vehicle.
I asked *** if I could have the car taken to a different mechanic and they refused. They also inspected the car and claimed the car did not have any issues.
I took the car home and began noticing symptoms of oil leaking, coolant leaking, and no improvement on the prior above mentioned problems. I reached out via phone and email multiple times and was told that I would be called back and never received a call back or was just ignored in general. I'm assuming they were avoiding contact because they did not want to lose money on paying to have these problems fixed.
I took the car to a Ford Dealer the next week to have the airbag replaced free of charge as a result of a recall (I have documentation for this)
Because I did not want to be liable for further damage of the vehicle from these preexisting issues and needed a mode of transportation, I decided to take matters into my own hands at this point. I took it to a local shop to have the transmission inspected and serviced as well as the suspension. *** The shop acknowledged that the car had been sold to me with the wrong type of transmission fluid used and failed struts, tie rods, and sway bar end links and bushings. They did not diagnose the oil or the coolant leakage. I decided to go ahead and have the transmission fluid flushed and replaced as well as the tie rods because it was what I could afford at the time and I knew the tie rods would not have been covered under my warranty type I paid for this out of pocket. (I have documentation of this)
At this point I had driven the car less than 1000 miles and had it for less than a month. I took the car to another shop and they diagnosed that the coolant leak was a result of a failed water pump and the oi leak was coming from a failed timing chain cover gasket. I did not have enough money to fix this out of pocket at this time and decided to monitor and maintain the oil and coolant level until I can either get ahold of *** or fix the problem out of pocket. They also diagnose that the harmonic balancer attached to the crankshaft had failed and had likely failed before my ownership of the vehicle based on the extent of the damage.
After trying to get ahold of *** to no avail ownership, or resolution of the issue. My warranty finally expired. At this point I take the car to a shop to get the harmonic balancer replaced out of pocket at *** muffler in Joplin(I have paperwork to support this). A couple of days later I have them replace the swaybar endlinks and bushi gs out of pocket (I have documentation to support this). And as of me writing this I am having the shop replace the timing cover gasket, front struts, and water pump (over $1000 of work, I have documentation to back this up) because *** neglected to ensure they were selling functional vehicles and neglected to help solve my problem within my warranty or grant me any flexibility in approaching the issue. I believe *** Used is only out to profit on the backs of customers who are willing to trust them and then are betrayed when *** knowingly sells theor customers poorly maintained and poorly functioning vehicles under the guise of a warranty. They then use this to ensure customers that they will be safe purchasing these vehicles then they manipulate and deceive customers in order to get out of paying to make their vehicles drivable and reliable with the customer left to pickup the pieces when *** waits their customers out long enough for their warranty to expire.
I am responding to Complaint # ***.
The length of a test drive is left up to the customers discretion. It is our understanding that *** did not tell *** the clutch was bad when he purchased the vehicle from us. And the second time he had issues, *** mechanic went on a ride with *** in his Mustang, the mechanic said biggest problem was he had a hard time driving a standard transmission and always had his foot on the clutch pedal. We never advise the owner or mechanics of *** to downplay any issues to fit or not fit into our warranty.
Our manager *** spoke with *** twice on the clutch, we replaced the clutch the first time, which is not covered under our powertrain warranty. We never got a call on the tire rod ends, water leakage or harmonic balancer, which all of these are not covered under our powertrain warranty. The vehicle passed State inspection at the time of sale. Repair shops are in the business of making money on selling service, if they can find something to fix, they are going to make you believe it is needed.
*** came in Monday, 04/01/2019 trying to trade his Mustang for another truck on our lot. He said that he loved the Mustang and that the reason he was getting rid of it was because his parents were pushing him to, he couldn't afford the insurance and bad gas mileage. If he is having trouble getting ahold of us, we are still located at the same place he purchased the vehicle. He lives approximately 2 miles away from our lot, we are available many hours a day, 6 days a week.
Roper *** has been in business since 1958, we do not have to offer a warranty on used vehicles but we do to take care of our customers. We offer a 30 day or 1,000 mile, drivetrain warranty, with $100 deductible per visit (which we never charged ***).
Signed contract showing how much interest rate was, how much interest amount would be, cost of vehicle, and total of how much I will have paid after I have paid all payments as scheduled. When I got statements from finance company realized it also charged a Daily Interest rate too. Tried to call finance officer at Roper but was not in and was told he would call me back but he never has.
In reference to the above case, the contract and the amount showed owing each month on his *** breaks down the daily interest on their statements as a courtesy to the customers. If the payments are made a few days early then the client pays less finance charges, if late they pay more finance charges. This is a simple interest contract, so the sooner it is paid the less finance charge he will pay. There is always a per diem on a simple interest contract.
We are unable to re-finance customer contracts after being assigned to the lender, but the client can take their payoff amount, from ***, to their own bank if they desire, and re-finance it, but they will still be paying a daily interest on their balance, it probably won't show on their statement.
I Purchased a vehicle from this dealer July,2016. During this time I was financed through ***. I have recently switched Finance Companies for a lower rate, however this dealership has listed *** as a lien holder, and my new Finance company can not get the title released to them. I called *** who said they can not assist me, because I am not a customer of theirs, they said that my dealership would have to send the lean release request since it was their error. I have talked several time with *** in the title department at Roper Honda. *** told me she has called and talk to *** on multiple occasions and when I talk to *** they have no record of any calls from this dealership in regards to this issue.
Wendy spoke to customer on the phone, and explained to Mrs. the confusion regarding title & lien release. Originally Mrs. was financed thru "***", but our office manager mistakenly placed the lien at "***".
We did receive the lien release via *** this morning 10/18/17, and we contacted customer. She can now obtain her title from State of Missouri.
Customer agrees that issue is resolved.