Rosario Skin Clinic

August 12,
Dear ***,
Thank you for taking the time to write a letter regarding your experience and giving us the opportunity to continue to work with you regarding the concernWe note that you initiated the making of your medical situation public through the Revdex.com and as requested, we are
responding through the Revdex.com
Our insurance coordinator has the dates of when she spoke to the lab and to your insurance companyShe has been diligently working on this case for many months on your behalfWe have provided requested information to the lab and your insurance companyUnfortunately, the communication and timeliness of responses of those two companies to each other is outside of our realm
Communication with the lab and/or your insurance company occurred at the following times:
3-
6-15-
7-13-
7-24-15
7-29-
7-29-
8-3-
8-11-
8-11-
8-11-
(We note that the lab received additional information from us in March and re-submitted your claim on 3/18/15.)
We did not want to provide all the details of all our communications in this letter because this letter becomes a public documentWe did request that the process to send you to collections be suspended because your case is pendingWe received confirmation that this was completedWe recommend that you get a written confirmation of this for your own records
Our insurance coordinator remains diligent in attempting further communication with your insurance company to assist your case in any way we can
Thank you again for allowing the opportunity to assist you
Sincerely,
Rosario Skin Clinic
Dr Amber F*

Dear [redacted], Thank you for your continued correspondence. Our insurance coordinator continues work on your behalf. Currently, we have requested that a billing supervisor from the lab speak directly with your case representative at the insurance company. We await the outcome of this conversation and hope that it leads to a resolution of your billing concerns. Sincerely, Rosario Skin Clinic.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I have spoken with [redacted] in the past and was told the missing information has nothing to do with them and is in regards to the order itself.  Hopefully the person I spoke to was mistaken and we can get this resolved.  I appreciate your efforts and hope they continue so we may have a resolution soon.      Sincerely, [redacted]