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Rosati's Reviews (3)

We have refunded this customer $for the box that contained the wrong fruitsWe offered to replace it with the correct box that day, but the customer refused this option.The customer service representative that helped her when she called to complain was confused because we had confirmed that she
wanted the strawberries that came in the box dipped in white chocolate and that the other fruits were to be left as isThe box that she had ordered would normally come with chocolate strawberries, chocolate apple wedges, doubled dipped bananas, and chocolate pineapplesWe gave her a box that was white chocolate strawberries instead of the usual chocolate strawberriesIt must have been a miscommunication as we have no problem changing the fruits within our dipped fruit boxes when a customer requests it.This customer placed an order for (1) Simply Dipped Mixed Fruit Box and (1) count sleeve of Swizzled Apple Fruit TrufflesThere was no issues with the Apple Truffles and so we will not be offering compensation for themThe value of the Simply Dipped Mixed Fruit Box is $She did not spend $or $on 11/23/Her order total was $as you will see on the included order information

I am rejecting this response because: I ordered two different orders that day and I couldn't go back and change itI had to pick up the box during my lunchI work 8-and it waS a birthday present I couldn't take it take after work!

In response to your letter dated January 21, 2016:The store, Edible Arrangements, has attempted to fulfill its obligation to complainant by offering to remake the box of chocolate fruits at the origin of complaint (November 24, 2015), at which time she declinedFurthermore, she requested a refund of $for said box for first settlement, which was fulfilled on January 14, It is clear that we have been diligent in our efforts to clear up this matter and that there is no obligation to pursue this matter any further.Edible Arrangements

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Address: 12111 Montwood, El Paso, Texas, United States, 79936

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