Rose City RV Service and Restoration, LLC

To Whom it may concern: Feb 2017On behalf of Rose City RV-Service & Restoration LLC, [redacted] called us in November 2015, stating that she was on the road traveling in a recently purchased Lazy Daze MH; visiting relatives in the area & in need of help getting the furnace working ASAP, as it was very coldWe told her that the shop was filled up at the time, but would do our best to fit it in right awayUpon arrival [redacted] produced a list of other items in need of repair (roof reseal Not included in her list) ***, shortly thereafter, left the state & put her local Cousin [redacted] in charge of overseeing repairs, & stated that she was putting the MH back on the market to re sellWhile the Lazy Daze MH was at Rose City RV, we noticed a leak at front of RoofWe called [redacted] right awayShe proceeded to tell us that the MH did not leak until bringing it to Rose City RV, as it was driven through torrential rain, while traveling to OregonWe asked ***'s Cousin [redacted] to come in to assess the MH for previous water intrusion (water staining in ceiling fabric above bunk) [redacted] was in agreement that the roof needed re seal, and there was obviously signs that it had been leaking before arriving to our shopAfter much negotiating, [redacted] agreed only to strip & re seal the passenger side corner of the roofThis slowed the water intrusion, but did not stop it [redacted] came back to re inspect roof with us, & convinced [redacted] to at least do the remainder of the front portion of the roof & R/R the AC Gasket. Upon completion of the remainder of the work list, [redacted] convinced [redacted] to do a strip & re seal at the rear end of the roofUpon completion of all work agreed upon, we e-mailed a copy of the final invoice per ***'s request, she said it did not come through well on her phone, so we could leave a copy in the MH [redacted] took the MH back to his place to help [redacted] sell itBetween the shop & [redacted] 's place, the BR vent lid came apart, so we had him bring the MH back to replace the lid & re check the seals at no additional chargeWhile on the roof at that time, we noticed a crack starting to form on the outer A/C shroud, we sealed the crack per [redacted] 's approval at no additional chargeWe then told [redacted] , if the MH is not sold yet within the day guarantee period on the seal, to be sure and bring it back for us to inspect to make sure the seal is still goodAs we cannot guarantee how the seal is going to react in varying temperaturesWe did not hear back until after the days of the initial front re seal, when [redacted] called to inform us that the MH was still leaking @ the front bunk areaWe told her that the days was up, but we would take a look at it anyway to see what needs to be done [redacted] refused any further help from us [redacted] has since, tried her best to destroy or ratings on line by submitting multiple bad Google ratings from different accountsWe will forward e-mail correspondence from ***, stating that she was aware of the day guarantee.Sincerely, [redacted] & KD L***Rose City RV- Service & Restoration, LLC503-206-SE 64th AvePortland, OR 97206 **See Below e-mail correspondence with MB [redacted] : [redacted] , yes to rear window frame $204Yes to first roof seal replacement $254 Can you give me a breakdown on $please? Timeline on the final repairs? Thank you very much for your help!I appreciate it very much! Happy New Year [redacted] & ***! [redacted] Sent from my iPhone Plus On Jan 7, 2016, at 10:AM, [redacted] wrote:***The A/C Gasket is Replacement is completedThere is still the issue of the front endWe are finding the worst of it at the front pass side where water is pooling.To strip & re seal that area, we are looking at $Labor + $in Seal & Cleaner. Let us know how you want to proceed with any roof seal, and the re-set of the drive side rear window. Rose City RVService & Restoration,LLC [redacted] ***503-206-SE 64th AvePortland, OR 97206 From: MB [redacted] [mailto: [redacted] ] Sent: Wednesday, January 06, 4:AM To: [redacted] Subject: Re: From ***- update [redacted] I definitely want to do the side windoware you saying we can just set the frame without replacing the window itself? "The rear drive side window frame has been epoxy 'ed together crooked, not allowing it to close all the way.We are looking at $Labor + $12.00 materials, to clean & re set the window= $204.50" Also I think I want to do some seal work on the roof but I don't want to pay $to do just a portion of it and not have a warranty. Isn't there a chance that the leak came from the AC seal? If so why don't we fix that and then see if that doesn't solve the problem? My buyers backed out when I told them about the leak. When do you think you'll be finished with this work? I'll send [redacted] ***r with my debit card info when job is done Thanks [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 6:PM, [redacted] wrote:***We will move forward on the A/C Gasket replacement At this point adding the A/C Gasket, your Total comes to $1022.82 less the $Deposit =$(will send breakdown of charges), We can do the seal on the front of MH for $Labor + $Seal- that includes:Front overhead Rail / Front Clearance Lights/ front Vent/ front end of side rails/radio ant./Refer Vent/ TV ant.Without knowing exactly where the water intrusion is coming from, all of the bad seal work needs to be replaced, at least the above mentioned. Let us know how you want to proceed with any further repairs. Rose City RVService & Restoration,LLC [redacted] ***503-206-SE 64th AvePortland, OR 97206 From: MB [redacted] [mailto: [redacted] ] Sent: Tuesday, January 05, 9:AM To: [redacted] Subject: Re: From ***- update Thanks for update Sounds like we DEFINITELY need to fix the A/C seal the RIGHT way, as u suggestLets move forward with that asap. I will call Katie & give her my debit card info to pay current bill of $600. In the meantime, I will await further updates on the seals on front part of roof. My dad's in the hospital so I have been bedside since last ThursdayCant talk much but am checking my email. Thanks [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 10:AM, [redacted] wrote:*** To Replace the A/C Gasket is $Labor + $for the new Gasket = $(The A/C Gasket has been previously sealed with calking, this is not the proper application for A/C installIn order to lift the A/C, all the calking has to be removed & Cleaned off to a smooth surface for the Gasket install. Will send an update on the window, later this morning. As far as the cost of the partial re seal, there is more seal work at the front portion of the roof. Rose City RVService & Restoration,LLC [redacted] L***503-206-SE 64th AvePortland, OR 97206 From: MB [redacted] [mailto: [redacted] ] Sent: Tuesday, January 05, 5:AM To: [redacted] Subject: Re: From ***- update [redacted] & Katie, I sent them an email telling them I don't want to inconvenience you while you're trying to work on the unit.I told them if they're going to be in town & want to simply LOOK at it, that's a different storyAs long as they meet [redacted] ***r there and its not an inconvenience to you in any way. But I absolutely do not want to bother you or your workers while you're trying to work on the unit! (I never should've told them your phone number - sorry about thatBut back when I first started talking to them, we thought it was almost ready to go) REGARDING A ROOF SEAL OR PARTIALI don't want to do any resealing of the roof that doesn't involve a guaranteeEspecially when it's 50% of the cost of doing the whole roofAt this point I would like to have you reseal the AC unitAnd let me know the cost of the window(parts and labor) Since I've paid for some of the parts already, I believe my bill at this point is Once I know the cost of the AC ceiling labor and parts I'll go ahead and pay the 650+ that To Strip & Re Seal Roof Front to include New A/C Gasket: *(No Guarantee on partial Strip & Re Seal) LABOR = $550.00 Seal= $51.00 A/C Gasket = $25.00 When the unit is fixed, I will run my ad again, and make note of the fact that it would be wise for the buyer to reseal the roof at this pt, using a local dealer (for rechecks and warranty work.) Thank you, [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 7:AM, MB [redacted] < [redacted] > wrote:Thanks for the update on the partial seal and the AC seal I will be in touch with the Coosbay peopleI probably shouldn't given them your phone numberMy understanding was them is that they will look at it when it is finished being worked on and I've taken it out of the shopThere's another gentleman that wants to see it and he's first in lineI'll send them an email telling them this Thank you [redacted] Sent from my iPhone Plus On Jan 4, 2016, at 7:PM, [redacted] L [redacted] wrote: *** Not sure about the window yet, may be able to re set it: will know moretomorrow.A new window would be quite expensive & take several weeks to arrive afterordering. The people from Coos Bay will be in town tomorrow, and wonder if they can take it for a test run Rose City RVService & Restoration,LLC [redacted] L***503-206-SE 64th AvePortland, OR 97206 -----Original Message-----From: [redacted] [mailto: [redacted] ] Sent: Monday, January 04, 1:PMTo: [email protected]: From ***- update Katie & [redacted] , I'm in the hospital with my dad right nowI've been here since Thursday soI can hardly think about anything but him right now Regarding the lazy daze: I'm wondering what the cost would be if we just 1) spot fixed the upper seal, the first one closest to the cab where theleak was 2) change the AC seal/gasket 3) replace the left rear window. I forgot about that but being that it's open it's going to have a tendencyto get moisture down in there and we should probably go ahead and fix thattoo, dont you think? I'm hesitant to spend $on a full seal for the roof considering thatit's only got a day warranty & has to be brought back to the shop in 30days for a recheck(If I sell it it's likely the buyers will be fromanother area so I may let them just have it sealed in a shop that is closeto them, that can warranty it.) Thank tou [redacted] Sent from my iPhone Plus= Yes to rear window frame $204Yes to first roof seal replacement $254 Can you give me a breakdown on $please? Timeline on the final repairs? Thank you very much for your help!I appreciate it very much! Happy New Year [redacted] & Katie! [redacted] Sent from my iPhone Plus On Jan 7, 2016, at 10:AM, [redacted] L [redacted] wrote:***The A/C Gasket is Replacement is completedThere is still the issue of the front endWe are finding the worst of it at the front pass side where water is pooling.To strip & re seal that area, we are looking at $Labor + $in Seal & Cleaner. Let us know how you want to proceed with any roof seal, and the re-set of the drive side rear window. Rose City RVService & Restoration,LLC [redacted] L***503-206-SE 64th AvePortland, OR 97206 From: [redacted] [mailto: [redacted] ] Sent: Wednesday, January 06, 4:AM To: [redacted] L [redacted] Subject: Re: From ***- update [redacted] I definitely want to do the side windoware you saying we can just set the frame without replacing the window itself? "The rear drive side window frame has been epoxy 'ed together crooked, not allowing it to close all the way.We are looking at $Labor + $12.00 materials, to clean & re set the window= $204.50" Also I think I want to do some seal work on the roof but I don't want to pay $to do just a portion of it and not have a warranty. Isn't there a chance that the leak came from the AC seal? If so why don't we fix that and then see if that doesn't solve the problem? My buyers backed out when I told them about the leak. When do you think you'll be finished with this work? I'll send [redacted] with my debit card info when job is done Thanks [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 6:PM, [redacted] L [redacted] wrote:***We will move forward on the A/C Gasket replacement At this point adding the A/C Gasket, your Total comes to $1022.82 less the $Deposit =$(will send breakdown of charges), We can do the seal on the front of MH for $Labor + $Seal- that includes:Front overhead Rail / Front Clearance Lights/ front Vent/ front end of side rails/radio ant./Refer Vent/ TV ant.Without knowing exactly where the water intrusion is coming from, all of the bad seal work needs to be replaced, at least the above mentioned. Let us know how you want to proceed with any further repairs. Rose City RVService & Restoration,LLC [redacted] L***503-206-SE 64th AvePortland, OR 97206 From: [redacted] [mailto: [redacted] ] Sent: Tuesday, January 05, 9:AM To: [redacted] L [redacted] Subject: Re: From ***- update Thanks for update Sounds like we DEFINITELY need to fix the A/C seal the RIGHT way, as u suggestLets move forward with that asap. I will call Katie & give her my debit card info to pay current bill of $600. In the meantime, I will await further updates on the seals on front part of roof. My dad's in the hospital so I have been bedside since last ThursdayCant talk much but am checking my email. Thanks [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 10:AM, [redacted] L [redacted] wrote:*** To Replace the A/C Gasket is $Labor + $for the new Gasket = $(The A/C Gasket has been previously sealed with calking, this is not the proper application for A/C installIn order to lift the A/C, all the calking has to be rem***d & Cleaned off to a smooth surface for the Gasket install. Will send an update on the window, later this morning. As far as the cost of the partial re seal, there is more seal work at the front portion of the roof. Rose City RVService & Restoration,LLC [redacted] L***503-206-SE 64th AvePortland, OR 97206 From: [redacted] [mailto: [redacted] ] Sent: Tuesday, January 05, 5:AM To: [redacted] L [redacted] Subject: Re: From ***- update [redacted] & Katie, I sent them an email telling them I don't want to inconvenience you while you're trying to work on the unit.I told them if they're going to be in town & want to simply LOOK at it, that's a different storyAs long as they meet [redacted] over there and its not an inconvenience to you in any way. But I absolutely do not want to bother you or your workers while you're trying to work on the unit! (I never should've told them your phone number - sorry about thatBut back when I first started talking to them, we thought it was almost ready to go) REGARDING A ROOF SEAL OR PARTIALI don't want to do any resealing of the roof that doesn't involve a guaranteeEspecially when it's 50% of the cost of doing the whole roofAt this point I would like to have you reseal the AC unitAnd let me know the cost of the window(parts and labor) Since I've paid for some of the parts already, I believe my bill at this point is Once I know the cost of the AC ceiling labor and parts I'll go ahead and pay the 650+ that To Strip & Re Seal Roof Front to include New A/C Gasket: *(No Guarantee on partial Strip & Re Seal) LABOR = $550.00 Seal= $51.00 A/C Gasket = $25.00 When the unit is fixed, I will run my ad again, and make note of the fact that it would be wise for the buyer to reseal the roof at this pt, using a local dealer (for rechecks and warranty work.) Thank you, [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 7:AM, MB [redacted] < [redacted] > wrote:Thanks for the update on the partial seal and the AC seal I will be in touch with the Coosbay peopleI probably shouldn't given them your phone numberMy understanding was them is that they will look at it when it is finished being worked on and I've taken it out of the shopThere's another gentleman that wants to see it and he's first in lineI'll send them an email telling them this Thank you [redacted] Sent from my iPhone Plus On Jan 4, 2016, at 7:PM, [redacted] L [redacted] wrote: *** Not sure about the window yet, may be able to re set it: will know moretomorrow.A new window would be quite expensive & take several weeks to arrive afterordering. The people from Coos Bay will be in town tomorrow, and wonder if they can take it for a test run Rose City RVService & Restoration,LLC [redacted] L***503-206-SE 64th AvePortland, OR 97206 -----Original Message-----From: [redacted] [mailto: [redacted] ] Sent: Monday, January 04, 1:PMTo: [email protected]: From ***- update Katie & [redacted] , I'm in the hospital with my dad right nowI've been here since Thursday soI can hardly think about anything but him right now Regarding the lazy daze: I'm wondering what the cost would be if we just 1) spot fixed the upper seal, the first one closest to the cab where theleak was 2) change the AC seal/gasket 3) replace the left rear window. I forgot about that but being that it's open it's going to have a tendencyto get moisture down in there and we should probably go ahead and fix thattoo, dont you think? I'm hesitant to spend $on a full seal for the roof considering thatit's only got a day warranty & has to be brought back to the shop in 30days for a recheck(If I sell it it's likely the buyers will be fromanother area so I may let them just have it sealed in a shop that is closeto them, that can warranty it.) Thank tou [redacted] Sent from my iPhone Plus=

To Whom it may
concern: Feb 2017On behalf of Rose City RV-Service & Restoration LLC, *** *** called us in November 2015, stating that she was on the road traveling in a recently purchased Lazy Daze MH; visiting relatives in the area & in need of help getting the furnace working ASAP, as it was very coldWe told her that the shop was filled up at the time, but would do our best to fit it in right awayUpon arrival *** produced a list of other items in need of repair (roof reseal Not included in her list) ***, shortly thereafter, left the state & put her local Cousin *** in charge of overseeing repairs, & stated that she was putting the MH back on the market to re sellWhile the Lazy Daze MH was at Rose City RV, we noticed a leak at front of RoofWe called *** right awayShe proceeded to tell us that the MH did not leak until bringing it to Rose City RV, as it was driven through torrential rain, while traveling to OregonWe asked ***'s Cousin *** to come in to assess the MH for previous water intrusion (water staining in ceiling fabric above bunk)*** was in agreement that the roof needed re seal, and there was obviously signs that it had been leaking before arriving to our shopAfter much negotiating, *** agreed only to strip & re seal the passenger side corner of the roofThis slowed the water intrusion, but did not stop it*** came back to re inspect roof with us, & convinced *** to at least do the remainder of the front portion of the roof & R/R the AC Gasket. Upon completion of the remainder of the work list, *** convinced *** to do a strip & re seal at the rear end of the roofUpon completion of all work agreed upon, we e-mailed a copy of the final invoice per ***'s request, she said it did not come through well on her phone, so we could leave a copy in the MH*** took the MH back to his place to help *** sell itBetween the shop & ***'s place, the BR vent lid came apart, so we had him bring the MH back to replace the lid & re check the seals at no additional chargeWhile on the roof at that time, we noticed a crack starting to form on the outer A/C shroud, we sealed the crack per ***'s approval at no additional chargeWe then told ***, if the MH is not sold yet within the day guarantee period on the seal, to be sure and bring it back for us to inspect to make sure the seal is still goodAs we cannot guarantee how the seal is going to react in varying temperaturesWe did not hear back until after the days of the initial front re seal, when *** called to inform us that the MH was still leaking @ the front bunk areaWe told her that the days was up, but we would take a look at it anyway to see what needs to be done*** refused any further help from us*** has since, tried her best to destroy or ratings on line by submitting multiple bad Google ratings from different accountsWe will forward e-mail correspondence from ***, stating that she was aware of the day guarantee.Sincerely,*** & KD L***Rose City RV- Service & Restoration, LLC503-206-SE 64th AvePortland, OR 97206 **See Below e-mail correspondence with MB ***: ***, yes to rear window frame $204Yes to first roof seal replacement $254 Can you give me a breakdown on $please? Timeline on the final repairs? Thank you very much for your help!I appreciate it very much! Happy New Year *** & ***! *** Sent from my iPhone Plus On Jan 7, 2016, at 10:AM, *** *** wrote:***The A/C Gasket is Replacement is completedThere is still the issue of the front endWe are finding the worst of it at the front pass side where water is pooling.To strip & re seal that area, we are looking at $Labor + $in Seal & Cleaner. Let us know how you want to proceed with any roof seal, and the re-set of the drive side rear window. Rose City RVService & Restoration,LLC*
*** ***503-206-SE 64th AvePortland, OR 97206 From: MB *** [mailto:***] Sent: Wednesday, January 06, 4:AM To: *** *** Subject: Re: From ***- update *** I definitely want to do the side windoware you saying we can just set the frame without replacing the window itself? "The rear drive side window frame has been epoxy 'ed together crooked, not allowing it to close all the way.We are looking at $Labor + $12.00 materials, to clean & re set the window= $204.50" Also I think I want to do some seal work on the roof but I don't want to pay $to do just a portion of it and not have a warranty. Isn't there a chance that the leak came from the AC seal? If so why don't we fix that and then see if that doesn't solve the problem? My buyers backed out when I told them about the leak. When do you think you'll be finished with this work? I'll send *** ***r with my debit card info when job is done Thanks*** Sent from my iPhone Plus On Jan 5, 2016, at 6:PM, *** *** wrote:***We will move forward on the A/C Gasket replacement At this point adding the A/C Gasket, your Total comes to $1022.82 less the $Deposit =$(will send breakdown of charges), We can do the seal on the front of MH for $Labor + $Seal- that includes:Front overhead Rail / Front Clearance Lights/ front Vent/ front end of side rails/radio ant./Refer Vent/ TV ant.Without knowing exactly where the water intrusion is coming from, all of the bad seal work needs to be replaced, at least the above mentioned. Let us know how you want to proceed with any further repairs. Rose City RVService & Restoration,LLC *** ***503-206-SE 64th AvePortland, OR 97206 From: MB *** [mailto:***] Sent: Tuesday, January 05, 9:AM To: *** *** Subject: Re: From ***- update Thanks for update Sounds like we DEFINITELY need to fix the A/C seal the RIGHT way, as u suggestLets move forward with that asap. I will call Katie & give her my debit card info to pay current bill of $600. In the meantime, I will await further updates on the seals on front part of roof. My dad's in the hospital so I have been bedside since last ThursdayCant talk much but am checking my email. Thanks *** Sent from my iPhone Plus On Jan 5, 2016, at 10:AM, *** *** wrote:*** To Replace the A/C Gasket is $Labor + $for the new Gasket = $(The A/C Gasket has been previously sealed with calking, this is not the proper application for A/C installIn order to lift the A/C, all the calking has to be removed & Cleaned off to a smooth surface for the Gasket install. Will send an update on the window, later this morning. As far as the cost of the partial re seal, there is more seal work at the front portion of the roof. Rose City RVService & Restoration,LLC *** L***503-206-SE 64th AvePortland, OR 97206 From: MB *** [mailto:***] Sent: Tuesday, January 05, 5:AM To: *** *** Subject: Re: From ***- update *** & Katie, I sent them an email telling them I don't want to inconvenience you while you're trying to work on the unit.I told them if they're going to be in town & want to simply LOOK at it, that's a different storyAs long as they meet *** ***r there and its not an inconvenience to you in any way. But I absolutely do not want to bother you or your workers while you're trying to work on the unit! (I never should've told them your phone number - sorry about thatBut back when I first started talking to them, we thought it was almost ready to go) REGARDING A ROOF SEAL OR PARTIALI don't want to do any resealing of the roof that doesn't involve a guaranteeEspecially when it's 50% of the cost of doing the whole roofAt this point I would like to have you reseal the AC unitAnd let me know the cost of the window(parts and labor) Since I've paid for some of the parts already, I believe my bill at this point is Once I know the cost of the AC ceiling labor and parts I'll go ahead and pay the 650+ thatTo Strip & Re Seal Roof Front to include New A/C Gasket: *(No Guarantee on partial Strip & Re Seal) LABOR = $550.00 Seal= $51.00 A/C Gasket = $25.00 When the unit is fixed, I will run my ad again, and make note of the fact that it would be wise for the buyer to reseal the roof at this pt, using a local dealer (for rechecks and warranty work.) Thank you,*** Sent from my iPhone Plus On Jan 5, 2016, at 7:AM, MB *** wrote:Thanks for the update on the partial seal and the AC sealI will be in touch with the Coosbay peopleI probably shouldn't given them your phone numberMy understanding was them is that they will look at it when it is finished being worked on and I've taken it out of the shopThere's another gentleman that wants to see it and he's first in lineI'll send them an email telling them thisThank you *** Sent from my iPhone Plus On Jan 4, 2016, at 7:PM, *** L*** wrote: *** Not sure about the window yet, may be able to re set it: will know moretomorrow.A new window would be quite expensive & take several weeks to arrive afterordering. The people from Coos Bay will be in town tomorrow, and wonder if they can take it for a test run Rose City RVService & Restoration,LLC *** L***503-206-SE 64th AvePortland, OR 97206 -----Original Message-----From: ** *** [mailto:***] Sent: Monday, January 04, 1:PMTo: [email protected]: From ***- update Katie & ***, I'm in the hospital with my dad right nowI've been here since Thursday soI can hardly think about anything but him right now Regarding the lazy daze: I'm wondering what the cost would be if we just 1) spot fixed the upper seal, the first one closest to the cab where theleak was 2) change the AC seal/gasket 3) replace the left rear window. I forgot about that but being that it's open it's going to have a tendencyto get moisture down in there and we should probably go ahead and fix thattoo, dont you think? I'm hesitant to spend $on a full seal for the roof considering thatit's only got a day warranty & has to be brought back to the shop in 30days for a recheck(If I sell it it's likely the buyers will be fromanother area so I may let them just have it sealed in a shop that is closeto them, that can warranty it.) Thank tou *** *** Sent from my iPhone Plus= Yes to rear window frame $204Yes to first roof seal replacement $254 Can you give me a breakdown on $please? Timeline on the final repairs? Thank you very much for your help!I appreciate it very much! Happy New Year *** & Katie! *** Sent from my iPhone Plus On Jan 7, 2016, at 10:AM, *** L*** wrote:***The A/C Gasket is Replacement is completedThere is still the issue of the front endWe are finding the worst of it at the front pass side where water is pooling.To strip & re seal that area, we are looking at $Labor + $in Seal & Cleaner. Let us know how you want to proceed with any roof seal, and the re-set of the drive side rear window. Rose City RVService & Restoration,LLC *** L***503-206-SE 64th AvePortland, OR 97206 From: ** *** [mailto:***] Sent: Wednesday, January 06, 4:AM To: *** L*** Subject: Re: From ***- update *** I definitely want to do the side windoware you saying we can just set the frame without replacing the window itself? "The rear drive side window frame has been epoxy 'ed together crooked, not allowing it to close all the way.We are looking at $Labor + $12.00 materials, to clean & re set the window= $204.50" Also I think I want to do some seal work on the roof but I don't want to pay $to do just a portion of it and not have a warranty. Isn't there a chance that the leak came from the AC seal? If so why don't we fix that and then see if that doesn't solve the problem? My buyers backed out when I told them about the leak. When do you think you'll be finished with this work? I'll send *** *** with my debit card info when job is done Thanks*** Sent from my iPhone Plus On Jan 5, 2016, at 6:PM, *** L*** wrote:***We will move forward on the A/C Gasket replacement At this point adding the A/C Gasket, your Total comes to $1022.82 less the $Deposit =$(will send breakdown of charges), We can do the seal on the front of MH for $Labor + $Seal- that includes:Front overhead Rail / Front Clearance Lights/ front Vent/ front end of side rails/radio ant./Refer Vent/ TV ant.Without knowing exactly where the water intrusion is coming from, all of the bad seal work needs to be replaced, at least the above mentioned. Let us know how you want to proceed with any further repairs. Rose City RVService & Restoration,LLC *** L***503-206-SE 64th AvePortland, OR 97206 From: ** *** [mailto:***] Sent: Tuesday, January 05, 9:AM To: *** L*** Subject: Re: From ***- update Thanks for update Sounds like we DEFINITELY need to fix the A/C seal the RIGHT way, as u suggestLets move forward with that asap. I will call Katie & give her my debit card info to pay current bill of $600. In the meantime, I will await further updates on the seals on front part of roof. My dad's in the hospital so I have been bedside since last ThursdayCant talk much but am checking my email. Thanks *** Sent from my iPhone Plus On Jan 5, 2016, at 10:AM, *** L*** wrote:*** To Replace the A/C Gasket is $Labor + $for the new Gasket = $(The A/C Gasket has been previously sealed with calking, this is not the proper application for A/C installIn order to lift the A/C, all the calking has to be rem***d & Cleaned off to a smooth surface for the Gasket install. Will send an update on the window, later this morning. As far as the cost of the partial re seal, there is more seal work at the front portion of the roof. Rose City RVService & Restoration,LLC *** L***503-206-SE 64th AvePortland, OR 97206 From: ** *** [mailto:***] Sent: Tuesday, January 05, 5:AM To: *** L*** Subject: Re: From ***- update *** & Katie, I sent them an email telling them I don't want to inconvenience you while you're trying to work on the unit.I told them if they're going to be in town & want to simply LOOK at it, that's a different storyAs long as they meet *** over there and its not an inconvenience to you in any way. But I absolutely do not want to bother you or your workers while you're trying to work on the unit! (I never should've told them your phone number - sorry about thatBut back when I first started talking to them, we thought it was almost ready to go) REGARDING A ROOF SEAL OR PARTIALI don't want to do any resealing of the roof that doesn't involve a guaranteeEspecially when it's 50% of the cost of doing the whole roofAt this point I would like to have you reseal the AC unitAnd let me know the cost of the window(parts and labor) Since I've paid for some of the parts already, I believe my bill at this point is Once I know the cost of the AC ceiling labor and parts I'll go ahead and pay the 650+ thatTo Strip & Re Seal Roof Front to include New A/C Gasket: *(No Guarantee on partial Strip & Re Seal) LABOR = $550.00 Seal= $51.00 A/C Gasket = $25.00 When the unit is fixed, I will run my ad again, and make note of the fact that it would be wise for the buyer to reseal the roof at this pt, using a local dealer (for rechecks and warranty work.) Thank you,*** Sent from my iPhone Plus On Jan 5, 2016, at 7:AM, MB *** wrote:Thanks for the update on the partial seal and the AC sealI will be in touch with the Coosbay peopleI probably shouldn't given them your phone numberMy understanding was them is that they will look at it when it is finished being worked on and I've taken it out of the shopThere's another gentleman that wants to see it and he's first in lineI'll send them an email telling them thisThank you *** Sent from my iPhone Plus On Jan 4, 2016, at 7:PM, *** L*** wrote: *** Not sure about the window yet, may be able to re set it: will know moretomorrow.A new window would be quite expensive & take several weeks to arrive afterordering. The people from Coos Bay will be in town tomorrow, and wonder if they can take it for a test run Rose City RVService & Restoration,LLC *** L***503-206-SE 64th AvePortland, OR 97206 -----Original Message-----From: ** *** [mailto:***] Sent: Monday, January 04, 1:PMTo: [email protected]: From ***- update Katie & ***, I'm in the hospital with my dad right nowI've been here since Thursday soI can hardly think about anything but him right now Regarding the lazy daze: I'm wondering what the cost would be if we just 1) spot fixed the upper seal, the first one closest to the cab where theleak was 2) change the AC seal/gasket 3) replace the left rear window. I forgot about that but being that it's open it's going to have a tendencyto get moisture down in there and we should probably go ahead and fix thattoo, dont you think? I'm hesitant to spend $on a full seal for the roof considering thatit's only got a day warranty & has to be brought back to the shop in 30days for a recheck(If I sell it it's likely the buyers will be fromanother area so I may let them just have it sealed in a shop that is closeto them, that can warranty it.) Thank tou *** *** Sent from my iPhone Plus=

? To Whom it may
concern:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Feb 2017On behalf of Rose City RV-Service & Restoration LLC, [redacted] called us in November 2015, stating that she was on the road traveling in a recently purchased Lazy Daze MH; visiting relatives in the area & in need of help getting the furnace working ASAP, as it was very coldWe told her that the shop was filled up at the time, but would do our best to fit it in right awayUpon arrival [redacted] produced a list of other items in need of repair (roof reseal Not included in her list) [redacted], shortly thereafter, left the state & put her local Cousin [redacted] in charge of overseeing repairs, & stated that she was putting the MH back on the market to re sellWhile the Lazy Daze MH was at Rose City RV, we noticed a leak at front of RoofWe called [redacted] right awayShe proceeded to tell us that the MH did not leak until bringing it to Rose City RV, as it was driven through torrential rain, while traveling to OregonWe asked [redacted]'s Cousin [redacted] to come in to assess the MH for previous water intrusion (water staining in ceiling fabric above bunk)[redacted] was in agreement that the roof needed re seal, and there was obviously signs that it had been leaking before arriving to our shopAfter much negotiating, [redacted] agreed only to strip & re seal the passenger side corner of the roofThis slowed the water intrusion, but did not stop it[redacted] came back to re inspect roof with us, & convinced [redacted] to at least do the remainder of the front portion of the roof & R/R the AC Gasket.? Upon completion of the remainder of the work list, [redacted] convinced [redacted] to do a strip & re seal at the rear end of the roofUpon completion of all work agreed upon, we e-mailed a copy of the final invoice per [redacted]'s request, she said it did not come through well on her phone, so we could leave a copy in the MH[redacted] took the MH back to his place to help [redacted] sell itBetween the shop & [redacted]'s place, the BR vent lid came apart, so we had him bring the MH back to replace the lid & re check the seals at no additional chargeWhile on the roof at that time, we noticed a crack starting to form on the outer A/C shroud, we sealed the crack per [redacted]'s approval at no additional chargeWe then told [redacted], if the MH is not sold yet within the day guarantee period on the seal, to be sure and bring it back for us to inspect to make sure the seal is still goodAs we cannot guarantee how the seal is going to react in varying temperaturesWe did not hear back until after the days of the initial front re seal, when [redacted] called to? inform us that the MH was still leaking @ the front bunk areaWe told her that the days was up, but we would take a look at it anyway to see what needs to be done[redacted] refused any further help from us[redacted] has since, tried her best to destroy or ratings on line by submitting multiple bad Google ratings from different accountsWe will forward e-mail correspondence from [redacted], stating that she was aware? of the day guarantee.Sincerely,[redacted] & KD L[redacted]Rose City RV-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Service & Restoration, LLC503-206-SE 64th AvePortland, OR 97206? **See Below e-mail correspondence with MB [redacted]:? [redacted],? yes to rear window frame $204Yes to first roof seal replacement $254? Can you give me a breakdown on $please?? Timeline on the final repairs? Thank you very much for your help!I appreciate it very much!? Happy New Year [redacted] & [redacted]!? [redacted] Sent from my iPhone Plus On Jan 7, 2016, at 10:AM, [redacted] wrote:[redacted]The A/C Gasket is Replacement is completedThere is still the issue of the front endWe are finding the worst of it at the front pass side where water is pooling.To strip & re seal that area, we are looking at $Labor + $in Seal & Cleaner.? Let us know how you want to proceed with any roof seal, and the re-set of the drive side rear window.? Rose City RVService & Restoration,LLC*
[redacted]503-206-SE 64th AvePortland, OR 97206? From: MB [redacted] [mailto:[redacted]] Sent: Wednesday, January 06, 4:AM To: [redacted] Subject: Re: From [redacted]- update? [redacted]? I definitely want to do the side windoware you saying we can just set the frame without replacing the window itself?? "The rear drive side window frame has been epoxy 'ed? together crooked, not allowing it to close all the way.We are looking at $Labor + $12.00? materials, to clean & re set the window= $204.50"? Also I think I want to do some seal work on the roof but I don't want to pay $to do just a portion of it and not have a warranty.? Isn't there a chance that the leak came from the AC seal? If so why don't we fix that and then see if that doesn't solve the problem?? My buyers backed out when I told them about the leak.? When do you think you'll be finished with this work? I'll send [redacted]r with my debit card info when? job is done? Thanks[redacted] Sent from my iPhone Plus On Jan 5, 2016, at 6:PM, [redacted] wrote:[redacted]We will move forward on the A/C Gasket replacement? At this point adding the A/C Gasket, your Total comes to $1022.82? less the $Deposit =$(will send breakdown of charges),? We can do the seal on the front of MH for $Labor + $Seal- that includes:Front overhead Rail / Front Clearance Lights/ front Vent/ front end of side rails/radio ant./Refer Vent/ TV ant.Without knowing exactly where the water intrusion is coming from, all of the bad seal work needs to be replaced, at least the above mentioned.? ? Let us know how you want to proceed with any further repairs.? Rose City RVService & Restoration,LLC? [redacted]503-206-SE 64th AvePortland, OR 97206? From: MB [redacted] [mailto:[redacted]] Sent: Tuesday, January 05, 9:AM To: [redacted] Subject: Re: From [redacted]- update? Thanks for update? Sounds like we DEFINITELY need to fix the A/C seal the RIGHT way, as u suggestLets move forward with that asap.? ? I will call Katie & give her my debit card info to pay current bill of $600.? In the meantime, I will await further updates on the seals on front part of roof.? My dad's in the hospital so I have been bedside since last ThursdayCant talk much but am checking my email.? Thanks? [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 10:AM, [redacted] wrote:[redacted]? To Replace the A/C Gasket is $Labor + $for the new Gasket = $(The A/C Gasket has been previously sealed with calking, this is not the proper application for A/C installIn order to lift the A/C, all the calking has to be removed & Cleaned off ? to a smooth surface for the Gasket install.? Will send an update on the window, later this morning.? As far as the cost of the partial re seal, there is more seal work ? at the front portion of the roof.? Rose City RVService & Restoration,LLC? [redacted] L[redacted]503-206-SE 64th AvePortland, OR 97206? From: MB [redacted] [mailto:[redacted]] Sent: Tuesday, January 05, 5:AM To: [redacted] Subject: Re: From [redacted]- update? [redacted] & Katie,? I sent them an email telling them I don't want to inconvenience you while you're trying to work on the unit.I told them if they're going to be in town & want to simply LOOK at it, that's a different storyAs long as they meet [redacted]r there and its not an inconvenience to you in any way.? ? But I absolutely do not want to bother you or your workers while you're trying to work on the unit!? (I never should've told them your phone number - sorry about thatBut back when I first started talking to them, we thought it was almost ready to go)? REGARDING A ROOF SEAL OR PARTIALI don't want to do any resealing of the roof that doesn't involve a guaranteeEspecially when it's 50% of the cost of doing the whole roofAt this point I would like to have you reseal the AC unitAnd let me know the cost of the window(parts and labor)? Since I've paid for some of the parts already, I believe my bill at this point is Once I know the cost of the AC ceiling labor and parts I'll go ahead and pay the 650+ that To Strip & Re Seal Roof Front to include New A/C Gasket: *(No Guarantee on partial Strip & Re Seal) LABOR = $550.00? Seal= $51.00? A/C Gasket = $25.00? When the unit is fixed, I will run my ad again, and make note of the fact that it would be wise for the buyer to reseal the roof at this pt, using a local dealer (for rechecks and warranty work.)? Thank you,[redacted] Sent from my iPhone Plus On Jan 5, 2016, at 7:AM, MB [redacted] wrote:Thanks for the update on the partial seal and the AC seal I will be in touch with the Coosbay peopleI probably shouldn't given them your phone numberMy understanding was them is that they will look at it when it is finished being worked on and I've taken it out of the shopThere's another gentleman that wants to see it and he's first in lineI'll send them an email telling them this Thank you [redacted] Sent from my iPhone Plus On Jan 4, 2016, at 7:PM, [redacted] L[redacted] wrote:? [redacted]? ? ? Not sure about the window yet, may be able to re set it: will know moretomorrow.A new window would be quite expensive & take several weeks to arrive afterordering.? The people from Coos Bay will be in town tomorrow, and wonder if they can take it for a test run? Rose City RVService & Restoration,LLC? [redacted] L[redacted]503-206-SE 64th AvePortland, OR 97206? -----Original Message-----From: [redacted] [mailto:[redacted]] Sent: Monday, January 04, 1:PMTo: [email protected]: From [redacted]- update? Katie & [redacted],? I'm in the hospital with my dad right nowI've been here since Thursday soI can hardly think about anything but him right now? Regarding the lazy daze:? I'm wondering what the cost would be if we just ? 1) spot fixed the upper seal, the first one closest to the cab where theleak was? 2) change the AC seal/gasket? 3) replace the left rear window.? I forgot about that but being that it's open it's going to have a tendencyto get moisture down in there and we should probably go ahead and fix thattoo, dont you think?? I'm hesitant to spend $on a full seal for the roof considering thatit's only got a day warranty & has to be brought back to the shop in 30days for a recheck(If I sell it it's likely the buyers will be fromanother area so I may let them just have it sealed in a shop that is closeto them, that can warranty it.)? Thank tou? [redacted]? Sent from my iPhone Plus=? ? Yes to rear window frame $204Yes to first roof seal replacement $254? Can you give me a breakdown on $please?? Timeline on the final repairs? Thank you very much for your help!I appreciate it very much!? Happy New Year [redacted] & Katie!? [redacted] Sent from my iPhone Plus On Jan 7, 2016, at 10:AM, [redacted] L[redacted] wrote:[redacted]The A/C Gasket is Replacement is completedThere is still the issue of the front endWe are finding the worst of it at the front pass side where water is pooling.To strip & re seal that area, we are looking at $Labor + $in Seal & Cleaner.? Let us know how you want to proceed with any roof seal, and the re-set of the drive side rear window.? Rose City RVService & Restoration,LLC? [redacted] L[redacted]503-206-SE 64th AvePortland, OR 97206? From: [redacted] [mailto:[redacted]] Sent: Wednesday, January 06, 4:AM To: [redacted] L[redacted] Subject: Re: From [redacted]- update? [redacted]? I definitely want to do the side windoware you saying we can just set the frame without replacing the window itself?? "The rear drive side window frame has been epoxy 'ed? together crooked, not allowing it to close all the way.We are looking at $Labor + $12.00? materials, to clean & re set the window= $204.50"? Also I think I want to do some seal work on the roof but I don't want to pay $to do just a portion of it and not have a warranty.? Isn't there a chance that the leak came from the AC seal? If so why don't we fix that and then see if that doesn't solve the problem?? My buyers backed out when I told them about the leak.? When do you think you'll be finished with this work? I'll send [redacted] with my debit card info when? job is done? Thanks[redacted] Sent from my iPhone Plus On Jan 5, 2016, at 6:PM, [redacted] L[redacted] wrote:[redacted]We will move forward on the A/C Gasket replacement? At this point adding the A/C Gasket, your Total comes to $1022.82? less the $Deposit =$(will send breakdown of charges),? We can do the seal on the front of MH for $Labor + $Seal- that includes:Front overhead Rail / Front Clearance Lights/ front Vent/ front end of side rails/radio ant./Refer Vent/ TV ant.Without knowing exactly where the water intrusion is coming from, all of the bad seal work needs to be replaced, at least the above mentioned.? ? Let us know how you want to proceed with any further repairs.? Rose City RVService & Restoration,LLC? [redacted] L[redacted]503-206-SE 64th AvePortland, OR 97206? From: [redacted] [mailto:[redacted]] Sent: Tuesday, January 05, 9:AM To: [redacted] L[redacted] Subject: Re: From [redacted]- update? Thanks for update? Sounds like we DEFINITELY need to fix the A/C seal the RIGHT way, as u suggestLets move forward with that asap.? ? I will call Katie & give her my debit card info to pay current bill of $600.? In the meantime, I will await further updates on the seals on front part of roof.? My dad's in the hospital so I have been bedside since last ThursdayCant talk much but am checking my email.? Thanks? [redacted] Sent from my iPhone Plus On Jan 5, 2016, at 10:AM, [redacted] L[redacted] wrote:[redacted]? To Replace the A/C Gasket is $Labor + $for the new Gasket = $(The A/C Gasket has been previously sealed with calking, this is not the proper application for A/C installIn order to lift the A/C, all the calking has to be rem[redacted]d & Cleaned off ? to a smooth surface for the Gasket install.? Will send an update on the window, later this morning.? As far as the cost of the partial re seal, there is more seal work ? at the front portion of the roof.? Rose City RVService & Restoration,LLC? [redacted] L[redacted]503-206-SE 64th AvePortland, OR 97206? From: [redacted] [mailto:[redacted]] Sent: Tuesday, January 05, 5:AM To: [redacted] L[redacted] Subject: Re: From [redacted]- update? [redacted] & Katie,? I sent them an email telling them I don't want to inconvenience you while you're trying to work on the unit.I told them if they're going to be in town & want to simply LOOK at it, that's a different storyAs long as they meet [redacted] over there and its not an inconvenience to you in any way.? ? But I absolutely do not want to bother you or your workers while you're trying to work on the unit!? (I never should've told them your phone number - sorry about thatBut back when I first started talking to them, we thought it was almost ready to go)? REGARDING A ROOF SEAL OR PARTIALI don't want to do any resealing of the roof that doesn't involve a guaranteeEspecially when it's 50% of the cost of doing the whole roofAt this point I would like to have you reseal the AC unitAnd let me know the cost of the window(parts and labor)? Since I've paid for some of the parts already, I believe my bill at this point is Once I know the cost of the AC ceiling labor and parts I'll go ahead and pay the 650+ that To Strip & Re Seal Roof Front to include New A/C Gasket: *(No Guarantee on partial Strip & Re Seal) LABOR = $550.00? Seal= $51.00? A/C Gasket = $25.00? When the unit is fixed, I will run my ad again, and make note of the fact that it would be wise for the buyer to reseal the roof at this pt, using a local dealer (for rechecks and warranty work.)? Thank you,[redacted] Sent from my iPhone Plus On Jan 5, 2016, at 7:AM, MB [redacted] wrote:Thanks for the update on the partial seal and the AC seal I will be in touch with the Coosbay peopleI probably shouldn't given them your phone numberMy understanding was them is that they will look at it when it is finished being worked on and I've taken it out of the shopThere's another gentleman that wants to see it and he's first in lineI'll send them an email telling them this Thank you [redacted] Sent from my iPhone Plus On Jan 4, 2016, at 7:PM, [redacted] L[redacted] wrote:? [redacted]? ? ? Not sure about the window yet, may be able to re set it: will know moretomorrow.A new window would be quite expensive & take several weeks to arrive afterordering.? The people from Coos Bay will be in town tomorrow, and wonder if they can take it for a test run? Rose City RVService & Restoration,LLC? [redacted] L[redacted]503-206-SE 64th AvePortland, OR 97206? -----Original Message-----From: [redacted] [mailto:[redacted]] Sent: Monday, January 04, 1:PMTo: [email protected]: From [redacted]- update? Katie & [redacted],? I'm in the hospital with my dad right nowI've been here since Thursday soI can hardly think about anything but him right now? Regarding the lazy daze:? I'm wondering what the cost would be if we just ? 1) spot fixed the upper seal, the first one closest to the cab where theleak was? 2) change the AC seal/gasket? 3) replace the left rear window.? I forgot about that but being that it's open it's going to have a tendencyto get moisture down in there and we should probably go ahead and fix thattoo, dont you think?? I'm hesitant to spend $on a full seal for the roof considering thatit's only got a day warranty & has to be brought back to the shop in 30days for a recheck(If I sell it it's likely the buyers will be fromanother area so I may let them just have it sealed in a shop that is closeto them, that can warranty it.)? Thank tou? [redacted]? Sent from my iPhone Plus=?