Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: *** [redacted] has been reaching out to Rose Containerline to resolve the issue numerous times for months, both over the phone and emailAs the result, we have not received any affirmative answersWe have exhausted our attempts to resolve the matter directly with the vendor and therefore, have been seeking other ways of representation;Please find the enclosed correspondence between [redacted] and the employees of Rose Containerline, as well as the attached documents as the supporting evidence for your review: a) [redacted] received the initial quote QNYC No[redacted] in the amount of $+ $for insurance, total of $and accepted it (please see attached);b) One day before the shipment was scheduled for pick up, [redacted] received an email (please see enclosed) that the rate has increased as the actual size of the pallets was not included in the initial quote, so now the total was going to be $ [redacted] understood and wired the monies (please see attached); On Jun **, 2013, at 2:PM, [redacted] wrote: [redacted] *** [redacted] [redacted] [redacted] ** [redacted] ** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] ** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] c) At the day of the shipment’s pick up [redacted] was informed that the shipment turned out to be pallets instead of Due to the fact, we received the following email (please see enclosed) from Rose Containerline as well as LCL Booking Confirmation No: [redacted] in writing for the total amount of $(please see attached);On Jun **, 2013, at 10:AM, [redacted] wrote: [redacted] [redacted] *** [redacted] *** [redacted] * [redacted] [redacted] *** [redacted] [redacted] d) Also, for your reference attached is Confirmation of Transaction Notice from our Bank in the amount of $transferred to Shipco Transport, which occurred as the result of failing by Rose Containerline to provide the accurate CIF Booking Quote to MinskIt has caused [redacted] numerous number of working hours and human efforts to fulfill the responsibilities of the hired freight forwarding company to release the shipment, for which we request a compensation as well (please see attached)Any attempts to collect the refund have failedBoth the initial quote QNYC No[redacted] and LCL Booking Confirmation No: [redacted] have been sent in writing, supported by the body of emails and supervised by managersIn the Revdex.com complaint response Rose Containerline states that they are “open to any commercial considerations going forward based upon future shipments”, - that is not a true statementIn our last communication on June **, [redacted] proposed to offset the dispute by asking to provide freight forwarding services for a new shipment in order to recover the monies that have been owedHowever, Rose Containerline response was: “ [redacted] is no longer with rose and her representations were incorrect”; It is the responsibility of any company to hire knowledgeable and competent employees and being accountable for their actions, whether they still work for the company or not [redacted] ***’s communication with [redacted] has been supervised by both [redacted] and [redacted] [redacted] ; is their “representation also incorrect"? I find it fascinating how the rate goes up when Rose Containerline forgets to include in the rate the measurement of the actual pallets, but, according to the [redacted] of Rose Containerline, [redacted] , it doesn’t go down when you take away the whole entire pallet and the cubic feet measurement decreases from to 179? It is unfortunate that such a successful company as Rose Containerline with nearly years of experience in the business would take advantage of their clients in such wayThank you.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com: I have reviewed the same response made by the business over and over again in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Thank youSincerely Yours, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: *** [redacted] has been reaching out to Rose Containerline to resolve the issue numerous times for months, both over the phone and emailAs the result, we have not received any affirmative answersWe have exhausted our attempts to resolve the matter directly with the vendor and therefore, have been seeking other ways of representation;Please find the enclosed correspondence between [redacted] and the employees of Rose Containerline, as well as the attached documents as the supporting evidence for your review: a) [redacted] received the initial quote QNYC No[redacted] in the amount of $+ $for insurance, total of $and accepted it (please see attached);b) One day before the shipment was scheduled for pick up, [redacted] received an email (please see enclosed) that the rate has increased as the actual size of the pallets was not included in the initial quote, so now the total was going to be $ [redacted] understood and wired the monies (please see attached); On Jun **, 2013, at 2:PM, [redacted] wrote: [redacted] *** [redacted] [redacted] [redacted] ** [redacted] ** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] ** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] c) At the day of the shipment’s pick up [redacted] was informed that the shipment turned out to be pallets instead of Due to the fact, we received the following email (please see enclosed) from Rose Containerline as well as LCL Booking Confirmation No: [redacted] in writing for the total amount of $(please see attached);On Jun **, 2013, at 10:AM, [redacted] wrote: [redacted] [redacted] *** [redacted] *** [redacted] * [redacted] [redacted] *** [redacted] [redacted] d) Also, for your reference attached is Confirmation of Transaction Notice from our Bank in the amount of $transferred to Shipco Transport, which occurred as the result of failing by Rose Containerline to provide the accurate CIF Booking Quote to MinskIt has caused [redacted] numerous number of working hours and human efforts to fulfill the responsibilities of the hired freight forwarding company to release the shipment, for which we request a compensation as well (please see attached)Any attempts to collect the refund have failedBoth the initial quote QNYC No[redacted] and LCL Booking Confirmation No: [redacted] have been sent in writing, supported by the body of emails and supervised by managersIn the Revdex.com complaint response Rose Containerline states that they are “open to any commercial considerations going forward based upon future shipments”, - that is not a true statementIn our last communication on June **, [redacted] proposed to offset the dispute by asking to provide freight forwarding services for a new shipment in order to recover the monies that have been owedHowever, Rose Containerline response was: “ [redacted] is no longer with rose and her representations were incorrect”; It is the responsibility of any company to hire knowledgeable and competent employees and being accountable for their actions, whether they still work for the company or not [redacted] ***’s communication with [redacted] has been supervised by both [redacted] and [redacted] [redacted] ; is their “representation also incorrect"? I find it fascinating how the rate goes up when Rose Containerline forgets to include in the rate the measurement of the actual pallets, but, according to the [redacted] of Rose Containerline, [redacted] , it doesn’t go down when you take away the whole entire pallet and the cubic feet measurement decreases from to 179? It is unfortunate that such a successful company as Rose Containerline with nearly years of experience in the business would take advantage of their clients in such wayThank you.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com: I have reviewed the same response made by the business over and over again in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Thank youSincerely Yours, [redacted] [redacted]
I am yet once again in receipt of more correspondenceI have agreed to future commercial considerationThe former staff person was incorrect