Rose Dental Group

Complaint: [redacted]
I am rejecting this response because:THE CALL ON 6-8-17 WAS FOR THE $4.84 OUTSTANDING BILL, AND WAS NOT FOR THIS QUESTIONABLE ADDITIONAL CHARGES AT ISSUE!! PLEASE READ THE ENTIRE PRIOR MESSAGE AGAIN!!I ALSO REQUESTED IN THE LAST MESSAGE THAT THIS MATTER IS TO BE ESCALATED TO YOUR UPPER MANAGEMENT!! IT DID NOT HAPPEN AS REQUESTED!!YOU ONLY NEED TO RESPONSE TO THE FOLLOWING QUESTIONS AT THIS TIME: -(1) Unless you own the company, Otherwise, please provide your organization's President or CEO's name, phone #, fax #, corporate address and email address (if any).(2) If you do own the company, please STATE SO in your response.(3) Please EMAIL to me all the three statements (LEGIBLE COPIES) that you claimed you have sent out, and provide the evidence (LEGIBLE COPIES, PLEASE) that they are actually mailed!!Regards,
[redacted]

I am rejecting this response because:7-15-2017TO: Rose Dental GroupPlease reply in WRITING,...

and please also READ my prior Complaint and Proposed Resolution.I must reiterate AGAIN that: -STEP 1: REMOVE the $47 outstanding debt place on my credit report, regardless if the bill in question is legitimate or not. I will NOT pay any amount if the debt record is not removed from the credit report!Upon confirmation that such debt record is Removed (from all three major credit bureaus), I will continue the process. ANDSTOP all collection activities until this matter is resolved “completely”.It is NOT that I have not paid or attempted NOT to pay or delay to pay. In effect, I HAVE ALREADY PAID the charge for the service on 9-12-2016 on the day of service, AS REQUIRED!! It IS your company that caused this problem that has a DIRECT effect on me!! I have been paying your services on time and every time, As You Required and Requested. This “Additional” charge is VERY suspicious. The explanations given simply NOT Credible.I have NOT even asked your company to REMOVE the charge, please note.If this situation were to happen in other medical providers, they would, in most of the cases, in order to provide cares to patients, immediately write it off without any further question. I have experienced that before. In dealing with your Group, the debt was, INSTEAD, reported to credit bureau, with even notifying me. This is the FIRST time I have ever experienced such “business practice”. I fully understand that Rose Dental may have such right, which I am not quite sure though. REMOVE the debt record from ALL three credit bureaus, and confirm this, PLEASE.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Rose Dental's claim that missed appointment of 1/12/16 is incorrect as they have not called my number (512-636-9076) to remind me of the appointment. How can they claim it as a missed appointment when they don't have a reminder phone call or message? When I told them there was no reminder call from them, then they offered to reschedule it to 2/1/16. But now they are saying I missed 2 where as I only missed 1 appointment on 2/1/16 due to unavoidable reasons.Also with respect to the patient policies, It shows I  signed it on 6/25/2013. How will anyone remember a document signed 2.5 years ago? They didn't show it on the last visit. That shows they have the evil intent to charge money under the disguise of signed form  years ago. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:7-22-17TO Revdex.com: I Need Your Help!Please ESCALATE the matter to Rose Dental Group UPPER MANAGEMENT.This is the FIRST TIME I have ever experienced such “business practice” as exhibited by Rose Dental Group (RD) Round Rock Office: Collecting a (disputable) debt that is over NINE (9) months old when there are ample opportunities to do so during the entire period in concern, and they choose NOT to take that route, but instead, place the debt in my credit report!! There is something seriously wrong here.RD have not explained, or have not attempted to explain, AND provide SUPPORTING documents to ALL of the following questions. To respond to the following unanswered enquirers will NOT require the disclosure of any type of Personally identifiable information (PII) of the patient in concern. HIPAA does NOT apply here, and such law has nothing to do when simply responding to some billing related questions. And all these questions only RD could reply. RD is simply attemting to avoid responding to all these questions.Please read the ENTIRE message.I.1.1 Regarding the call on or around 6-8-2014, RD called about the $4.84 outstanding balance. I advise RD I will pay when I visit the dental office on 6-30-2017. The said outstanding balance is for the last visit on 1-27-2017. I fulfilled my promise and paid the said amount on 7-19-2017 with your Round Rock office. The confirmation # is 427380. 1.2 I checked my records and I received a bill dated 2/7/2017, showing my current mailing address at PO Box 1261 at Hutto. That bill shows a balance due of $4.84, matching the balance due amount RD called me on 6-8-2017. NO outstanding bill for the 9-12-2016 visit in question!! This part is now CLEARED.But if I already made a promise to pay over the phone on 6-8-2017, WHY would RD still put the debt in the credit report, and NOT inform me in due course? Please read on.II.2.1 The debt in the credit report is NOT for this $4.84 debt at all!! It is for “another” ADDITIONAL CHARGE (of $47) which, at this time, is still NOT fully explained. Such charge, as I was told, was for the service rendered on 9-16-2016. I paid $70.03 for that services, as required. Now, this ADDITIONAL CHARGE of $47 is OVER 67% of the amount I already PAID. There is NO plausible explanation for that. The reason advanced by RD appears to be pretext. 2.2 I have NO chance at all to appeal, and not to mention to question, the validity of such additional charge. This questionable debt at issue was, without notifying me in a meaningful way, put in my credit report. THIS IS UNFAIR!!2.3 It is NOT that I have not paid or attempted NOT to pay or delay to pay. In effect, I HAVE ALREADY PAID the charge for the service on 9-12-2016 on the day of service, AS REQUIRED!! 2.4 There is NO trace of any collection letter sent. There is NO evidence to support the claim that RD ever sent out any collection letter at all. RD said they have sent out three (3) collection letters. 2.5 There is NO phone record to remind me of the charges ($46.82) at issue. The collection agent could have used such method to contact me. On the other hand, I received CONSTANT dental appointment reminders, and also phone call about the outstanding balance of $4.84 (NOT THIS BILL AT ISSUE).2.6 There is NO mention of the name of the collection agency. There is NO information as to it is an internal collection process or outsourced. There is simply NO evidence of such activity at all.2.7 RD did NOT reference anything about Undelivered Mail to my old mailing address at Plugerville. If the mail was returned to the sender (RD), you would think they will take action to contact the patient to acquire an updated address. The have my phone # correct ALL THE TIME!!Please read on for more...I have MAIL FORWARDING service from USPS. The confirmation # is 1616-0900-0003-9400. I did NOT receive any mail forwarded from the old Plugerville mailbox during the 9-month period in concern.In fact, I have UPDATED my address with RD on 9-16-2016, the visit at issue. 2.8 The 1-27-2017 appointment was not the original appointment time set. I changed the appointment twice. Neither was the appointment on 6-30-2017 the original follow-up appointment set. I also changed it once. During all such appointment changing contacts, Rose Dental could have advised me of such outstanding bill at issue, if it did exist at all. There were AMPLE opportunities to correct the problem, if any.2.9 During my visit on 1-27-2017, NO ONE brought up anything about this mysterious bill. This questionable bill exist since 9-12-2016!! VERY SUSPICIOUS. WHY NOW?? I could only infer that this suspicious bill did not exist on or before 1-27-2017; otherwise, I would have to pay the full outstanding amount BEFORE I would even have a chance to be treated on that day. It is that simple!!Why it takes NINE (9) MONTHS later to collect such questionable additional charge? Why Now?I lose ALL confidence to deal with this dental office (branch) as they do not display any trace of keeping their promises and admitting their errors. Even I pay the questionable additional charge, there is NO guarantee at all that they will remove the debt credit from my credit report. There exists NO apparent reason why I should believe in them after trading all the correspondence, and yet, MY QUESTIONS ARE STILL LARGELY UNANSWERED.Please provide the Contact Details of the UPPER MANAGEMENT for Rose Dental Group.
Regards,
[redacted]

We are looking into your concern and I left you a voicemail for a chance to discuss this further with you so we can resolve this matter. Please call me, [redacted], Practice Manager, at ###-###-####.

To protect your HIPAA rights, I am unable to reply to this message in detail. I have reached out to you via email (in response to your email) and a phone call and have not heard back from you to discuss this balance.  You did speak to our office on June 8, 2017 and you promised to pay the past due balance during your 6/30/17 appointment. We will gladly remove this balance from collections once paid in full. Please contact me via email or phone and I can provide you with any documentation that you need to verify this balance.  [redacted]

Dear Ms. [redacted],   I am writing in response to Complaint #[redacted] for Mr. [redacted]. Mr. [redacted] has two failed appointment fees on his account one for 1/12/16 and one for 2/1/16. As a courtesy we have waived the first missed appointment fee unfortunately Mr. [redacted]  missed 2/1/16 making it...

his second missed appointment. Mr. [redacted]  has signed our patient policies which states the fee attached to a missed appointment and when it will be charged. I have attached  a copy of the policy for you to view with Mr. [redacted]’s signature. If you have any further question please due not hesitate to contact me.       Respectfully, [redacted], RDH