Rose Garden Camping Site

Initial Business Response /* (1000, 5, 2016/06/17) */
***
Hello my name is ***, I am the store manger of Easyhome *** located at ***In
response to *** claimWe are more than willing to refund the NSF fee that he was chargedWhen he returned the *** that he was leasing to own with us on the 8th of June to my sales associate ***She did return the account that dayI looked up the closed agreement and it shows it being close June 8th 2016, the day of him returning itI believe what happened is that the date he returned, and the due date for the payment if he was to continue leasing were to close togetherThe next renual payment was due June The system does require full business day to turn on or off the pre authorized paymentThat's why the payment tried to pull in errorI tried to explain that to *** on the phone but he was upsetWhich I understandIn any case we are happy to return the funds to him I just need to see his transaction history of the payment bouncing so that I can refund the NSF charge to himI also tried to explain that to him on the phoneIt is the fastest way for me to get conformation of the errorI can go about it through our home officeSometimes it's just more time and it can be more of a process, because the payment would take a few days before they see it returned in their systemEither way I am happy to give him his money back for the NSF fee I just need to see the transaction history of his account and we will do the refund as soon as he brings it to us
Initial Consumer Rebuttal /* (3000, 7, 2016/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told on the phone by *** that she didn't know why the payment was pulled through and couldnt give me an answer as to why, the response was not completely truthful, I was never told about pre authorized being conflicted with my renual payment or else I would have waited***