Rose Wholesale

Dear *** How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order ***, we have shipped out for you as below:Reference number:
***,shipping method: ***,tracking site: *** shipping date: January 17, 05:28:35,estimated time: 10-business days, sku*quantity:*** * * , We are refunding in full USDto your credit card account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the itemIt's our gift for you.For the above refund, please allow 7-working days for the transaction to appear in your credit card account. Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards***Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For four items of order [redacted] that you haven't received,we have refunded in full...

USD41.54(including shipping cost USD14.66)to your [redacted] account.For the above refund, please allow 3-5 working days for the transaction to appear in your account. We sincerely sorry that the first delivery waas delayed due to shipping company’s issues.So we have reshipped to you with another shipping company as below:It's in transit now.[redacted]2016-06-30 16:58:00 Scanned at: CINCINNATI OH 452352016-06-30 09:33:10 Departed warehouse HEBRON KY 410482016-06-30 09:20:05 Received at warehouse HEBRON KY 41048The delivery informationcustomers: [redacted] shipping address: [redacted] country: US, phone: [redacted]Tracking number: IB[redacted]shipping method: USEXP,tracking site: http://www.myib.com/tracking/    shipping date: 2016-06-25 02:03:43,estimated time: 7-10 business days, sku*quantity:93SYFRSRW32 * 1 ,93SYFRSRW40 * 1 ,93SYFRSRW54 * 1 ,93SYFRSRW68 * 1 ,  If you receive it later, you can keep the item. It's our gift for you.We are also offering this 10% coupon to thank you for your understanding and support for us.Here is the coupon code: R*10.You can use this coupon as a discount for your next order. In addition, are you satisfied with the solution? Do you have other problems to be solved?Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you.  For order [redacted] and [redacted] that you haven't received, we are...

refunding in full USD5.52 and USD11.23 to your credit card account.If you receive it later, you can keep the item. It's our gift for you.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account.Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Complaint: [redacted]
I am rejecting this response because:the amount was 70 dollars not 48 as they claim.
Sincerely,
[redacted]

I just want my items I ordered or just refund my money because its been more than 25 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you.I have checked that our colleague has offered you the solution. However we haven't got your reply, the processing has...

been delayed.For items in order [redacted] you are not satisfied with the size, we are refunding product value in full USD48.23 to your credit card.You can keep the items and don't need to return to us.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account.Find out more about our policy see here: [redacted]We have also submitted this size issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible.Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Only if they mean that I am getting a refund.  They are extremely dishonest.
Sincerely,
[redacted]

Dear [redacted] How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted] I have checked that you have paid USD10 for Standard Shipping.We are...

sorry for the shipping delay.We are now arranging the refund USD10 to your [redacted] account.Please allow 48 business hours to appear to your account. For the parcel, I have checked that it's in transit now.Could you please check it as below:[redacted]SAug 3, 2016 6:31AM ETSecaucus, NJ, US Processed5:27 AM ETSecaucus, NJ, US Arrival [redacted] eCommerce Facility The delivery informationcustomers: [redacted] shipping address: [redacted] country: US, phone: [redacted]Tracking number: [redacted]shipping method: USEXPHQE,tracking site: http://webtrack.[redacted]globalmail.com/    shipping date: [redacted]estimated time: 7-15 business days, sku*quantity:181452901 * 1 ,  Could you please help us to wait a little more?If you haven't got it after the shipping date, please feel free to contact us.We are always here to help you. Since you are our valuable customer, we are glad to offer you a discount coupon of 13% of prduct value.You can use as a discount for your next purchase on our store.The coupon code is [redacted]. The expiry date will be 2016-12-31. Are you satisfied with the solution? Do you have other problems to be solved?Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted]How are you?We hope you are fine.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you.For order [redacted] sent out on Feb.14th, we have refunded in full 24.35USD to your paypal account on...

Mar.31st.Have you received the refund?Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the item. It's our gift for you.Since you are our valuable customer, we are glad to offer you a discount coupon of 13% of prduct value.You can use as a discount for your next purchase on our store.The coupon code is RW13.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.We really appreciate your support.Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] How are you?We hope you are fine.Recently, we have reviewed in detail your unfortunate shopping experience from our Rosewholesale.com.We deeply regret the situation and wish to extend our sincere apologies for all inconvenience you have experienced. Please kindly understand that we have already refunded the product value in full USD48.23 to your credit card.And you can also keep the 4 items as gift.And the shipping cost is directly charged by the shipping company. Normally customer needs to return items to us for full refund. This time we can specially refund in full for you. For the rest USD22.34, we are reunding to your credit card.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account.Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html Thank you for your understanding.Looking forward to hearing from you. Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] We apologize for this situation. Please kindly review our warranty policy here: http://www.rosewholesale.com/m-article-id-16.html In order to offer you the most appropriate solution, could you please indicate to us the following details:1- Please give us the...

product name or item code indicated on the package or in "My Orders" here: http://user.rosewholesale.com/m-users-a-order_list.htm2- Please send us clear pictures of the item, its item code and size tag.3- In order to help us improve our products in the future, please tell us in more detail the issues with each product, for example is it too big or too small.Note: For not as described cases, the pictures need to display the major discrepancy with the website. Once we receive the information above, we will provide you with an effective solution. At this time, we do lack of staff to answer the phone and the livechat, especially during night time in China where we are located.Please rest assured we are working on this issue to increase our workforce as soon as possible.As for aftersales service, we mainly complete it via the ticket center within 24 hours. We are striving to improve our customer serivce.Please feel free to let me know if you have further queries please replying to this ticket directly. I will do my best to serve you. We apologize again for any inconvenience caused. Best regards,[redacted]Rosewholesale Customer Servicehttp://www.Rosewholesale.com

Dear [redacted],How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you.For the shipping option that you have chosen, unfortunately there is no international tracking number availableIf you...

believe that your order should have already arrived, please first check that it is not being held at your local post office. I have tried to check your order with your name, email and address ect. Very sorry that we have failed to find your order number.Could you please tell us the correct order number or your registered email account?Then we will check it for you soon.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible.Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For item [redacted] of order HHR[redacted] we are refunding in full USD13.61 to your...

[redacted] account.If you receive it later, you can keep the item. It's our gift for you.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account. Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] Thank you for your reply. We sincerely apologize for this delivery issue. I have checked that our colleague has offered you the solution via ticket.Could you please check it? Although you haven't purchased the insurance for your order, this time we can specially offer you...

the below options:Option 1: We are happy to resend a new parcel to you free of charge.Here are our terms and conditions for your reference: http://www.rosewholesale.com/m-article-id-36.htmlWould you please confirm again your shipping address in this format:Consignee Name:Detailed Address:City:State (Province):Postal Code:Country:Phone Number:Option 2: Refund in Full USD12.81 to Your Original Payment Account-For credit card refunds, the transaction will appear within 7-14 business days.The exact length of time is dependent on your card issuing bank.Please kindly inform us of your decision.We look forward to hearing from you soon. Best Regards[redacted]Rosewholesale Customer Service[redacted]

Dear [redacted]We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. [redacted]
 As you are our valuable customer,we can provide the special service for you. We are arranging refund 32.66USD to your...

original payment account.As an exceptional offer,when you receive the package you can keep the item and do not need to return it to us.If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.Please note:-For Credit card refund, the transaction will appear within 7-14 business days.The exact length of time is dependent on your card issuing bank. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible.Best RegardsShineRosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted]We are sorry for the misunderstanding.We have replied you via the ticket. However we haven't got your reply all the time.We are sincerely sorry to hear the items did not meet your expectations. Please rest assured, we will do our best to resolve the issue to your satisfaction.Please kindly...

review our warranty policy here: [redacted]
In order to offer you the appropriate solution, could you please indicate to us the following details:For the issues that had 2 defective dresses, missing accessories, and one dress with the buttons torn off, could you please tell us the item sku number?Then we will check it and offer the solution for you.For the second parcel, it has been delivered.Tracking number: [redacted]shipping method: USEXP,tracking site: http://www.myib.com/tracking/ shipping date: January 1, 2017 02:20:29,estimated time: 7-10 business days, [redacted] **
[redacted]2017-01-10 14:58:00 Delivered LOS ANGELES CA 900272017-01-10 08:52:00 Out for Delivery LOS ANGELES CA 900272017-01-10 08:42:00 Scanned at: LOS ANGELES CA 900272017-01-10 01:58:00 Scanned at:In order to resolve this issue, please kindly confirm the following information:1) Please reconfirm your delivery address in your account "My Orders":Consignee Name:Detailed Address:City:State (Province):Postal Code:Country:Phone Number:2) Please contact your local post office, stating your name and address.In some cases, post offices may require customers to collect parcels in person.3) Please check with your neighbors and family whether they have collected the item for you.Please refer to our terms and conditions about shipping here for more details: http://www.rosewholesale.com/m-article-id-36.htmlThank you for your patienceOnce we receive the information above, we will provide you with an effective solution.We apologize again for any inconvenience caused.Best Regards[redacted]Rosewholesale Customer Servicehttp://www.rosewholesale.com/