Rose Window Treatments, Inc.

Hello E[redacted],When you disputed your bank about your mistake and we agreed to settle this internally. We did everything we could to grant your request and make you happy.We just received the dispute notification and won it. As you may know, we cannot do refunds with a dispute on-going. But since...

our accounting received that we won the dispute on the bank, we are still giving you your refund. You just need to wait 5-10 banking days for this to reflect on your account. See attached proof of refund.Thanks,F[redacted]

Hi Revdex.com,Can you please look into this? Our system won't allow for overrefund.Thanks,F[redacted]

Hi [redacted],To help you understand, please see below the breakdown of fees included in your return and the cancelled order:A. Returned Dress      Amount you paid:             398.00      Restocking Fee:               - 59.70      Original Shipping:            -  8.40      Handling Fee:                   - 10.00      Returned Shipping:          - 10.48     Total Amount Refunded:    309.42B. Cancelled Dress      Amount you paid:             378.00      Restocking Fee:               - 37.80     Total Amount Refunded:    340.20The reason for these fees are as follows:1. We do not accept returns beyond 30 days but in your case, we did allow it and applied our return policy.2. For your cancelled order, a 15% restocking fee is applied since the production has started for your dress because it's a special order. It's hard to miss those delivery dates posted on our site since it's in bold red.Thanks,[redacted]

Hi S[redacted],Apologies for any inconvenience this has caused you.You purchased a Special Occasion dress, these are specials and takes more time to make. We want you to be happy, but there's no way that we can sell this dress at the same price once returned. We don't know as well about when can we sell them again.Although we would like to modify our refund policy, the product purchased in this case clearly fall within our Dresses and Jewelry return category. Given our built-in expense in procuring and warehousing these special products, we cannot issue monetary refunds. We do however accept returns and honor the store credits issued.As a courtesy, I’ll be issuing you a monetary refund back to your original form of payment less restocking fee if any, original freight cost and return shipping label if used. Of course, with a condition that this complaint be resolved on Revdex.com.Thanks,F[redacted]

Dear [redacted],Apologies for any trouble this has caused you! Upon checking your transaction history, here’s what I found.You purchased two dresses, the policy you're referring is for General Return which states: "The general return policy applies to all products except sale items, dresses, and...

jewelry. You may return product(s) within 14 days for a full refund of the purchase price to the card used to make the purchase.” I’ve highlighted here that dresses is an exception and you should refer to our Dress & Jewelry return policy.Also, I’ve checked our communication log that you agree to received a monetary refund on your card less the applicable fees.If you have further questions, please do not hesitate to reach out to me.Again, I’m sorry for the trouble and misunderstanding.Regards,F[redacted]Director of Operations

Dear [redacted],Apologies for the misunderstanding!You ordered a Special Occasion dress, these are specials and takes more time to make. We want you to be happy, but there's no way that we can sell this dress at this price when returned. We don't know as well about when can we sell them again.Although we would like to modify our return policy, the products purchased in this case clearly fall within our Special Occasion category. Given our built-in expense in procuring and warehousing these special products, that's the reason why are not issuing monetary refunds.As a compromised, I'll offer you a monetary refund less original shipping fee, handling fee, restocking fee (if applies) and return label fee (if used). This if you would accept this offer, I'll immediately process your monetary refund.Thanks,[redacted]

Dear M[redacted],Apologies for any inconvenience this has caused you!We honestly never encountered any issue on our website as you’ve described. As the Operations Director and IT Head of the company, this is alarming and I’ve asked our development team to look into this issue.As a way of saying sorry for...

what happen, I will waive the company policy on the dress you’ve removed from the cart. However, the other dress you will return will follow our return policy. I’ll follow up with our accounting to have this corrected. Please wait for 5-7 banking days for this to reflect on your account.Please let me know if you have any questions.Thanks,F[redacted]F[redacted]Director of Operations

Hi S[redacted],Good day to you! Apologies for the trouble, upon taking a closer look on your order history here’s what I’ve found:Our record shows that we deliver your dress on a timely manner. Both dresses are placed on Mar 20th and UPS team is at your location on the 23rd. Also your order value...

exceeds $500 each, with that a signature is required for your protection as we have cases of lost in transit package. You may see screenshot attached.With regards to our phone and email, I am deeply sorry as we are short staff as of the moment. Because of the prom season customers are making advance purchase which we did not anticipate.As with the RMA, our processing time usually is 24-48 hrs. Definitely, this is waiting to be processed. Rest assured that this will be put on priority.Also, I believe that you read our return and exchanges policy before you placed your order as we put a checkbox as confirmation. Although we would like to modify our return policy, the products purchased in this case clearly fall within our Dresses and Jewelry return category. Given our built-in expense in procuring and warehousing these special products, we cannot issue monetary refunds. We do however accept returns and honor the store credits issued.However, I’ll waive the store credit policy in this situation and refund you on your original form of payment. But the restocking fee if any, original shipping fee, handling fee, and return shipping if used will be deducted on your refund.Thanks,F[redacted]

Per our customer service team.  L[redacted] was issued store credit of $347.72 on April 15th.  She was contacted by phone to let her know about the credit.  Please let me know if you need any additional information.

Dear M[redacted],Apologies for the trouble this has caused you!I’ll look into this and have our accounting refund the remaining amount.Thanks,F[redacted]

Hello,We do apologize for the long wait for crediting you refund. There has been a lot of data loss on our system during our upgrade and we've lost your records. But we have refunded your account less the original shipping.This should reflect within 5-7 business days.Thanks,Couture Candy Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12697922,.   I accept as long as it is actually completed .   I have asked for this credit card refund many times.  It was promised at times by this company and then was never done.   I have over 48 emails to this company.  I will accept it but am guarded until I actually see a credit card refund.
Regards,
E[redacted]

Hi [redacted],Again, apologies for the trouble. All my responses to Revdex.com are not generic but investigated properly. My first response I believe is correct that you are asking for RMA and I made a proper follow-up.Also, we are trying our best to answer everyone on the phone, chat and email but our team is only compose of 6 people. As a reference you may see screenshot of our stats, a lot of them are missed/unanswered. We do not intent to ignore requests/calls because we are just really loaded. We are very sorry for that as our hiring additional staff took longer than expected.As for your order, it is a special dress and I believe you’ve read the product description before your purchase. See screenshot for reference.Once we received your dress (which is scheduled today, Monday, January 29, 2018 - 8PM), we will begin processing your refund. As a courtesy we will process your refund without any charges on restocking or late fees. We will only deduct shipping fees and this will reflect on your account 5-7 banking days from now.Thanks,F[redacted]

Hi [redacted],Apologies for the inconvenience this has caused you. I'm following up on our returns department on the status of your RMA.Please expect an email response within the day. Once we received the dress, we will credit your refund back based on our store policy.Thank you,F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12214769, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 12717168
I am rejecting this response because:The contact I had with your company  BEFORE I bought this dress clearly indicated that I could  return the dress for a full refund if I do so with in 5 days. Your wed site advertises ' easy returns"--Your company sent me an a email telling me I would receive a full refund  "NOT a store  credit".You  mislead your customers  and then try and fall back on boilerplate language at the bottom of your wedsite. This is false and misleading in so many ways.  This is not the way to run a Revdex.com rated company 
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12654443, and find that this resolution is satisfactory to me.
Regards,
N[redacted]