Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12697922, I accept as long as it is actually completed I have asked for this credit card refund many times It was promised at times by this company and then was never done I have over emails to this company I will accept it but am guarded until I actually see a credit card refund Regards, E [redacted] ***
Hi S [redacted] ,Good day to you! Apologies for the trouble, upon taking a closer look on your order history here’s what I’ve found:Our record shows that we deliver your dress on a timely mannerBoth dresses are placed on Mar 20th and UPS team is at your location on the 23rdAlso your order value exceeds $each, with that a signature is required for your protection as we have cases of lost in transit packageYou may see screenshot attached.With regards to our phone and email, I am deeply sorry as we are short staff as of the momentBecause of the prom season customers are making advance purchase which we did not anticipate.As with the RMA, our processing time usually is 24-hrsDefinitely, this is waiting to be processedRest assured that this will be put on priority.Also, I believe that you read our return and exchanges policy before you placed your order as we put a checkbox as confirmationAlthough we would like to modify our return policy, the products purchased in this case clearly fall within our Dresses and Jewelry return categoryGiven our buiexpense in procuring and warehousing these special products, we cannot issue monetary refundsWe do however accept returns and honor the store credits issued.However, I’ll waive the store credit policy in this situation and refund you on your original form of paymentBut the restocking fee if any, original shipping fee, handling fee, and return shipping if used will be deducted on your refund.Thanks,F*
Per our customer service team L [redacted] was issued store credit of $on April 15th She was contacted by phone to let her know about the credit Please let me know if you need any additional information
Hi ***,Apologies for the inconvenience this has caused youI'm following up on our returns department on the status of your RMA.Please expect an email response within the dayOnce we received the dress, we will credit your refund back based on our store policy.Thank you,F*
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12214769, and find that this resolution is satisfactory to me Regards, J [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12654443, and find that this resolution is satisfactory to me Regards, N [redacted]
Dear M***,Apologies for any inconvenience this has caused you!We honestly never encountered any issue on our website as you’ve describedAs the Operations Director and IT Head of the company, this is alarming and I’ve asked our development team to look into this issue.As a way of saying sorry for what happen, I will waive the company policy on the dress you’ve removed from the cartHowever, the other dress you will return will follow our return policyI’ll follow up with our accounting to have this correctedPlease wait for 5-banking days for this to reflect on your account.Please let me know if you have any questions.Thanks,F*F [redacted] Director of Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12697922, I accept as long as it is actually completed I have asked for this credit card refund many times It was promised at times by this company and then was never done I have over emails to this company I will accept it but am guarded until I actually see a credit card refund Regards, E [redacted] ***
Hi S [redacted] ,Good day to you! Apologies for the trouble, upon taking a closer look on your order history here’s what I’ve found:Our record shows that we deliver your dress on a timely mannerBoth dresses are placed on Mar 20th and UPS team is at your location on the 23rdAlso your order value exceeds $each, with that a signature is required for your protection as we have cases of lost in transit packageYou may see screenshot attached.With regards to our phone and email, I am deeply sorry as we are short staff as of the momentBecause of the prom season customers are making advance purchase which we did not anticipate.As with the RMA, our processing time usually is 24-hrsDefinitely, this is waiting to be processedRest assured that this will be put on priority.Also, I believe that you read our return and exchanges policy before you placed your order as we put a checkbox as confirmationAlthough we would like to modify our return policy, the products purchased in this case clearly fall within our Dresses and Jewelry return categoryGiven our buiexpense in procuring and warehousing these special products, we cannot issue monetary refundsWe do however accept returns and honor the store credits issued.However, I’ll waive the store credit policy in this situation and refund you on your original form of paymentBut the restocking fee if any, original shipping fee, handling fee, and return shipping if used will be deducted on your refund.Thanks,F
*
Per our customer service team L [redacted] was issued store credit of $on April 15th She was contacted by phone to let her know about the credit Please let me know if you need any additional information
Hi ***,Apologies for the inconvenience this has caused youI'm following up on our returns department on the status of your RMA.Please expect an email response within the dayOnce we received the dress, we will credit your refund back based on our store policy.Thank you,F
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12214769, and find that this resolution is satisfactory to me Regards, J [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12654443, and find that this resolution is satisfactory to me Regards, N [redacted]
Dear M***,Apologies for any inconvenience this has caused you!We honestly never encountered any issue on our website as you’ve describedAs the Operations Director and IT Head of the company, this is alarming and I’ve asked our development team to look into this issue.As a way of saying sorry for what happen, I will waive the company policy on the dress you’ve removed from the cartHowever, the other dress you will return will follow our return policyI’ll follow up with our accounting to have this correctedPlease wait for 5-banking days for this to reflect on your account.Please let me know if you have any questions.Thanks,F
*F [redacted] Director of Operations