Rosedale Snow Removal

Along with neighbours at *** and *** we contracted for snow removal services for this winter. Company showed once and then On Mon, Feb 25, 2019 at 11:27 AM Rosedale Snow Removal wrote:
Dear Client,

We are sorry to advise you that *** o/a Rosedale Snow Removal is insolvent. Our business of 33 years is closed and has ceased operating effective February 20, 2019.

Rosedale Snow Removal

This company also known as *** Ltd, sent a letter received on 27 Feb 2019 stating they are ceasing operating as of 20 Feb 2019. We had paid in advanced for the full season and are out approx. $959 CAD for the remainder of the season. This company had also emailed approx. 1 week earlier stating that we had not paid our contract, this is very bad business practice as we had paid our contract in full in Nov 2018 and it would seem they were trying to get us to double pay to gain more funds from our company prior to ceasing operation.

We contracted Rosedale Snow Removal for snow removal this winter. The company did not come to remove our snow in a reasonable amount of time (14 hours after snowfall ended) and promised a refund for services not provided. They never removed snow for us. After many emails to the company requesting our refund I received an email from the company saying that they were going out of business. I'm unable to understand how this company could go out of business given the nature of their assets (a *** and a plough)

Purchase Date: Friday November 9th
Payment Amount: $1700
Payment Method: Cheque

We have a Snow removal contract with this company which included removal on the city sidewalk, front sidewalk, and parking area of *** Rd.

The contract notes that this agreement remains in effect from the date they receive the cheque until April 15, 2019

The agreements of this contract have never been met with proof via email correspondence and photographs.

They only showed up once this season on January 27th and did an incomplete job. They never came back after we called and emailed regarding where they were to do the job. We tried to contact them on Jan 27, 28 and 30, still no reply. This is unacceptable and they should not be able to take peoples money without providing the service outlined in the contract.

We are just asking for a refund for the service we paid for but did not receive. Please help us.

We signed up for Rosedale Snow Removal in November. We signed a five month contract with them and paid upfront ($1,000 cheque) for a discount. Since signing the contract, they have only serviced our property once (it if mid-February). And when they did service the property, they didn't shovel as outlined in the contract and instead just threw down a neon blue salt or antifreeze all over the front of the house making it appear vandalized.

They have not upheld any part of the contract signed and have not replied to any emails and phone calls. They are supposed to come anytime it snows over an inch and specifically NOT SALT as we are concerned for our pets and the environment.

I paid for snow removal for the season and this has not happened except for one visit which was >24h after the snowfall, and after the snow had already been cleared. Despite several email and phone attempts I have not been able to get a response. I have asked that if the service cannot be delivered in a timely manner (before noon the day after a snowfall) then this service is of no use to me and I have therefore requested a refund. I have not received any responses to my concerns and have had no further services from them. ***. I feel my concerns are resonable and clear. We feel that they have taken $700 and provided nothing for it.

They demand the full contract payment for snow removal up front, and then if they show up at all, they do a terrible job of snow removal. Their communications with angry customers is beyond unprofessional - they just don't respond at all.

After the significant snow storm in Toronto that started last Monday, they did not show up at all until late Tuesday - well beyond their contracted 12 hours. They did not do the driveways at all, and only after we resorted to clearing them ourselves with shovels, they finally came with the plow on Sunday. 6 days later. When they finally bothered to reply to our numerous attempts to contact them, they claimed that they had truck difficulties.

They have not agreed to compensate us for this lack of service, or allow us to exit the contract. So they took $2200 of our money, and have no accountability to do anything for that. My only recourse is to take them to Small Claims Court.

Note that this company goes by the following names:
Rosedale Snow Removal
***
***
***

They have 2 addresses associated with the multiple business names:
47 Woodfield Rd
***

***

Martha L.

On December 14, 2018, mailed a signed contract for a seasonal charge of $825.00 + HST to their Woodfield Rd. Toronto address together with 2 cheques, numbers 1423 & 1424 dated Dec. 31,2018 and Jan. 31, 2019 respectively.
They have cashed both cheques at a credit union in Mississauga, ON.This company performed 2 or 3 of the contracted services in early Jan. 2019 but have since not fulfilled any contractual obligations nor will they respond to email queries. No service was rendered following the snowfall of Jan. 28, 2019.

Contract was signed for snow clearing and salting with an agreed service time communicated by email. The contract has been paid in full. The company has failed to perform the work required, on time or to standards as per the contract. Previously they have damaged the property. Most recently, at this current time they have not come to service the property more than 36 hours since last snowfall. They do not respond to any phone calls or emails. ***. Personal safety is an issue with snow clearing in and around property and public sidewalks.