Rosegal.com Fulfillment Center #42

Dear *** ,We hope this message finds you well Thank you so much for placing an order with RosegalWe apologize for any inconvenience and that you have not received your package yet.Kindly note that the precise shipping times can be affected by factors such as the local customs office, remote locations, peak shipping periods, and operational issues impacting the shipping companyThe delivery informationcustomers: *** [redacted] , Shipping Address: [redacted] , city: [redacted] , state: [redacted] , zip_code: ***, country: US, phone: [redacted] Tracking number: [redacted] ,shipping method: [redacted] , tracking site: http://www.fedex.com/us/ shipping date: December 7, 02:31:58,estimated time: 10-business days, sku*quantity: [redacted] , Interactive Baby Sloth Induction Finger Toy [redacted] , Finger Squirrel Interactive Pet Kids Smart Colorful Fingers Smart Induction Electronic Toys for Kids Children You can track here [redacted] As you can see from the tracking information, your order has been delivered on Dec 23,2017.Can you please confirm if you have received this parcel? Once again , we wish to apologize for any inconvenience and we look forward to hearing from youYou are a valued customer, and we are committed to providing you with the best service possibleBest Regards Rosegal Customer Service [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI feel without your help there would have been no resolution to this complaint and I would still be a dissatisfied customer awaiting a package that was never going to come.
Regards,
*** ***

Dear [redacted] ,We hope this message finds you well.  Thank you so much for placing an order with Rosegal. We apologize for any inconvenience and that you have not received your package yet.Kindly note that the precise shipping times can be affected by factors such as the local...

customs office, remote locations, peak shipping periods, and operational issues impacting the shipping company. The delivery informationcustomers: [redacted], Shipping Address: [redacted] , city: [redacted], state: [redacted], zip_code: [redacted], country: US, phone: [redacted]Tracking number: [redacted],shipping method: [redacted], tracking site: http://www.fedex.com/us/ shipping date: December 7, 2017 02:31:58,estimated time: 10-25 business days, sku*quantity:[redacted] 1 , Interactive Baby Sloth Induction Finger Toy [redacted] 1 , Finger Squirrel Interactive Pet Kids Smart Colorful Fingers Smart Induction Electronic Toys for Kids Children You can track here[redacted]As you can see from the tracking information, your order has been delivered on Dec 23,2017.Can you please confirm if you have received this parcel? Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Rosegal Customer Service[redacted]

Merchandise was received on 01/05/17.Lesson learned was to not deal with this company. The customer servicecomplaint ticket must have went through to customer service despite the website blocking my attempts with incomplete and unusable cells in the formatof the ticket. The system was fraudulent in...

allowing a complaint ticket tobe completed on their website, so it blocked the ticket from going throughdespite multiple attempts. The format was faulty and  the required cells tobe completed were blocked, so you could not enter your information to submitthe formal complaint to their customer service department. No one answeredat their contact site. A live agent was set up for new orders only. Thisbusiness seemed fraudulent in every aspect, but the merchandise did arrivefinally.I appreciate your help in resolving this missing merchandise from a web sitethat was questionable in customer service and legitimate sells andmarketing. The items came three weeks late despite expedited shipping paidat the time of purchase, but have arrived intact.

Dear [redacted],Thank you for taking the time to give us feedback.I am really sorry to hear that your feel this way about our company. I will do my best to help.Kindly note that the precise shipping times can be affected by factors such as the local customs office, remote locations, peak shipping...

periods, and operational issues impacting the shipping company. As you are our valued customer, please kindly note that we are now arranging a refund of 12.31 USD to your original payment account.For credit cards, please allow between 7-14 business days for the transaction to process. Please note that this delay is due to your issuing bank and is unfortunately beyond our control. You may continue to wait for your package, and when you receive it, please accept it as a gift from Rosegal. There is no need to return the items to us.Please let me know if you have any questions, we are always here to help.Thank you for your understanding.Best Regards Rosegal Customer Service[redacted]