Rosehill Cemetery Co

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same "loop-hole" that Virginia Farm Bureau has been using to cover their mistakeMrR [redacted] is very careful not to admit that their agent/representative for the company made a mistakeIn conversation with the BOI; they told me that they view this as what they term an "agent error"Farm Bureau should be held accountable for any mistakes that they or their representatives makeNo contact was ever made from Farm Bureau to indicate there was a problem, If the learner's permit was a problem then why was it put on the contract to begin withFarm Bureau should be ashamed of trying to take advantage of a then year old girlWe were in the office for about an hour completing forms,, watching a video, reading a book, and then taking a quizFarm Bureau made a mistake and they should stand up and make it rightSince they are determined to proceed with this ideology; I will proceed to small claim's court and let a judge decideThe public can also be aware to what kind of business people work in this company Regards, [redacted]

Dear Ms***:*** ** *** ***
* *** * * *** *** ***
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***I received your letter of 10/20/regarding the cancellation of the homeowners policyfor *** ***Mrs*** requested cancellation of her homeowners' policy and a refund of thepremium due to the cancellationIn
addition, she requested a refund of her membershipdues to Virginia Farm Bureau in the amount of $40.00.The issue regarding a refund of the membership dues has been forwarded to the localcounty farm bureau office.Addressing the cancellation of Mrs***'s homeowners' policy; according to our callnotes, Mrs*** first contact Virginia Farm Bureau requesting cancellation of herpolicy on 10/12/After returning her calls our service center representative informedher of how to request a cancellation.The cancellation request was processed within days of its receiptThe return premiumcheck has been sent via United States Postal Service, Mrs*** should have this shortly.While I empathize with Mrs*** not having an immediate cancellation of her policy,the policy is a contract and requires certain steps to have it cancelledIt is my belief thatVirginia Farm Bureau did not take advantage of Mrs***We followed our normalprocedures and treated her request for cancellation the same as all others we receive.Additionally, Mrs*** had the process explained to her multiple times by variousindividuals.I am available to discuss this situation in greater detail should the need arise

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** has been a customer of Farm Bureau for more than years, and she feels that this company is and has been cheating herOn top of that, they were unresponsive and rude when she tried to cancel with themThey should not prorate the refund to include the additional two weeks it took them to activate the cancellation from the date of the call to cancelMore than fifty years of being their customer and they want to charge an additional "non-refundable" $to be a member? Not to mention the fact that the yearly premium they were charging her were DOUBLE what other insurance companies charge for the exact same coverageWhat this company does and is doing is wrong, and we stand by our complaint
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** did indeed receive a check from Farm Bureau; however, the cancellation date that they have is listed as 10/20/and is for an incorrect amountFurthermore, she disputes that "multiple people explained the process to her"She was told by the Richmond office that she could not cancel by phone and would have to come into their office and cancel in personThe *** *** office did not return her calls.Her policy for a month period was for a total of $paid in two payments - first payment of $and second payment of $with a policy ending date of January 15, She is owed for a full three month time period and should be refunded $plus the $fee for a total of $The check they sent her was for $She does not accept this
Regards,
*** ***

Revdex.com spoke with Mr. [redacted]. The $40 membership is non refundable. As for the check provided to the customer the amount provided was a prorated amount for the time since the cancellation was processed.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same "loop-hole" that Virginia Farm Bureau has been using to cover their mistake. Mr. R[redacted] is very careful not to admit that their agent/representative for the company made a mistake. In conversation with the BOI; they told me that they view this as what they term an "agent error". Farm Bureau should be held accountable for any mistakes that they or their representatives make. No contact was ever made from Farm Bureau to indicate there was a problem, If the learner's permit was a problem then why was it put on the contract to begin with. Farm Bureau should be ashamed of trying to take advantage of a then 16 year old girl. We were in the office for about an hour completing forms,, watching a video, reading a book, and then taking a quiz. Farm Bureau made a mistake and they should stand up and make it right. Since they are determined to proceed with this ideology; I will proceed to small claim's court and let a judge decide. The public can also be aware to what kind of business people work in this company.
Regards,
[redacted]