Roseland Property Company

Review: I was given the impression while I was viewing the apts that my unit would be getting the washers and dryers installed sooner rather than later, because I explicitly expressed the concern that I did not want to pay over $1600/mo for a one bedroom apt if 10 months out of the year I would not have a washer and dryer (they assured me that that would not be the case). I also explicitly said that I may change my mind on the apt if the wait time would be 10mos out of the year (which they then reassured me would not be the case).

I inquired about the specific construction surrounding my unit the day of my application and viewing, then followed up a couple days later via email and phone calls. I was told via email that once I got all my 'documents' in (ie. paystubs, etc), and my background check approved, they would THEN be able to tell me the status of the projects. This was Tues-Fri. It was not until the Monday after, that I received a phone call alerting me to the fact that my unit is actually one of the "later installation dates"- not until January 2016 (the exact opposite of what I was told on viewing day).

When I retracted my application, Roseland sent me a bill of an additional $59 for prorated rent for every day the unit was off the market. What I take issue with is that it takes 3-5 business days for them to even run your background check . They basically refuse to answer your questions until all that is done (which effectively negates your 3 day retraction period). And I was not told until over a WEEK LATER about the washers and dryers- something I had been inquiring about since Day 1. That allowed management to rack up the bill as a "per day" charge of pro-rated rent. That is fraudulent.

They induced me to apply for an apt by telling me the wrong thing, then they led me on for a week, and then they stuck me with a bill for 'prorated rent' that could have been avoided had they just simply given me my answer right away.

Business

Response:

We have reviewed the complaint and have worked out a resolution with them directly. They will be receiving a refund by 4/24/15 at which time they will be withdrawing this complaint. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I live in a Roseland Property building in [redacted]. I have filed several noise complaints and had an ongoing noise complaint filed with [redacted] Police regarding my upstairs neighbors. There is daily noise, excessive visitors, and even illegal drug use out on their porch. There is a covenant of quiet enjoyment in my lease that has been breached almost daily from the moment the neighbors moved in January 1st. Time and time again, Roseland has failed to do anything about this. I maintained records of the noise for months to no avail. I met with the office several times with no change. I have asked to speak directly with their lawyer and was shot down. This company has been in breach of our contract for several months. As an attorney, I am trying to settle this as fairly as possible for all. I even asked about moving to a new apartment recently and have been ignored by the front office after my last three emails. I do not know where to turn without filing suit so I am trying this first.Desired Settlement: Ideally, the neighbors should be removed from the premises due to their breach of their own lease. Otherwise, I should be reimbursed for the rent I have paid to live in this terrible situation until I can locate a similar residence at a similar price.

Business

Response:

This office is in receipt of [redacted] M. [redacted]’s alleged

complaint/contract dispute which she has filed with your agency in regards to

her tenancy at [redacted] at [redacted] Apartments c/o Roseland Property

Company. This resident has indicated to the management office at the property where

she resides that she is experiencing some alleged noise caused by her upstairs

neighbors that is interfering with her right to quiet enjoyment. Her

allegations that we have has taken no action in regards to the alleged noise that

she has encountered from the upstairs neighbor is simply untrue. The property

manager has spoken to the residents, sent letters to the residents, and

informed them of these noise complaints who strongly deny making any excessive

noise. The property manager has made numerous attempts to confirm and/ or

verify that these residents’ are causing excessive noise with no success. It is

our understanding that the local police has been to the apartment on one

occasion but it was determined that no noise was coming from the upstairs

apartment. Many of the things that this

resident is complaining about are simply conducive to apartment living. We will continue to monitor and investigate the situation

taking the appropriate legal steps to resolve the problem if necessary and upon

verification and/or corroboration that the resident is causing excessive noise

in violation of their lease agreement. Finally, as a courtesy we have made

every effort to resolve these complaints made by this resident by offering her

several different options: (1) to transfer her to another apartment and waiving

any required transfer fee; and (2) allowing her to terminate her lease

agreement early without any penalty by providing this office with 30 days

written notice. However, as of this date she has refused both offers. It should

be noted this resident has indicated in her complaint that this problem has

been ongoing since January 2015, but she in fact renewed her lease agreement

this past July 2015 for another year. In an effort to resolve this complaint

and as a good faith gesture we are reiterating our offer to [redacted] M.

[redacted] that we will allow her to terminate her lease agreement early without

any early termination penalties provided she gives this office thirty day written

notice to vacate.

Consumer

Response:

Requests for updates regarding the supposed options for the lessees have gone unanswered. Lessees have asked about potentially moving with no response. Further issues with the upstairs neighbors have also gone unanswered which also included complaints about drug use out on the balcony. These issues are not common even for apartment living. Both lessees have had other neighbors without such disturbance. The stomping, banging, and other noises coming from the neighbors, as well as, the constant stream of visitors is now a nuisance.Lessees would also have to pay for the cost of moving again which is not something they should be required to do given they have done nothing wrong. Roseland has chosen to take the word of one neighbor. The new lease signed by lessees was actually signed in May which is when Roseland was claiming that they would involved their attorney. Lessees have not heard from an attorney and no further action was taken by Roseland. It was not believed that in May when the lease was signed that there would still be issues in October. Case law on quiet enjoyment notes that a landlord could be subject to penalties and fees. "The phrase 'quiet enjoyment' is a familiar term in landlord-tenant law, signifying the tenant's right to freedom from serious interferences with his tenancy-acts or

omissions that "impair the character and value of the leased premises."

[redacted] (quoting from [redacted] Mass. [redacted]. It is under this [redacted] law that lessees are looking for follow up from Roseland and movement toward a resolution that is actually satisfactory to all parties.

Regards,

Business

Response:

Our position remains unchanged and if the

resident wishes to terminate her lease early without any penalty she can

provide this office with a 30 day written notice.

I lived in this building for 3 years. I decided to not renew my lease in 2015 and I informed the management office. Despite acknowledging I would not renew my lease and communicating with them in the month after leaving the property, they decided to demand I pay them rent for two months after vacating. Management claims I owed them a 60 day notice letting them know I decided to not renew my lease and demanded I pay them 2 months rent despite not living there. They cited the lease agreement which upon review did not mention a requirement of providing them with a 60 day notice. In any event, they've decided to forward my information to a collections agency. Apparently this management company believes they can just forward people to a collection agency regardless of what a lease says and I am currently pursuing legal action. Best of luck if you decide to live here.