Roseland Residential

This office is in receipt of [redacted] M [redacted] ’s alleged complaint/contract dispute which she has filed with your agency in regards to her tenancy at [redacted] at [redacted] Apartments c/o Roseland Property CompanyThis resident has indicated to the management office at the property where she resides that she is experiencing some alleged noise caused by her upstairs neighbors that is interfering with her right to quiet enjoymentHer allegations that we have has taken no action in regards to the alleged noise that she has encountered from the upstairs neighbor is simply untrueThe property manager has spoken to the residents, sent letters to the residents, and informed them of these noise complaints who strongly deny making any excessive noiseThe property manager has made numerous attempts to confirm and/ or verify that these residents’ are causing excessive noise with no successIt is our understanding that the local police has been to the apartment on one occasion but it was determined that no noise was coming from the upstairs apartment.? Many of the things that this resident is complaining about are simply conducive to apartment livingWe will continue to monitor and investigate the situation taking the appropriate legal steps to resolve the problem if necessary and upon verification and/or corroboration that the resident is causing excessive noise in violation of their lease agreementFinally, as a courtesy we have made every effort to resolve these complaints made by this resident by offering her several different options: (1) to transfer her to another apartment and waiving any required transfer fee; and (2) allowing her to terminate her lease agreement early without any penalty by providing this office with days written noticeHowever, as of this date she has refused both offersIt should be noted this resident has indicated in her complaint that this problem has been ongoing since January 2015, but she in fact renewed her lease agreement this past July for another yearIn an effort to resolve this complaint and as a good faith gesture we are reiterating our offer to [redacted] M [redacted] that we will allow her to terminate her lease agreement early without any early termination penalties provided she gives this office thirty day written notice to vacate

Our position remains unchanged and if the resident wishes to terminate her lease early without any penalty she can provide this office with a day written notice

We have reviewed the complaint and have worked out a resolution with them directly They will be receiving a refund by 4/24/at which time they will be withdrawing this complaint Thank you

Requests for updates regarding the supposed options for the lessees have gone unansweredLessees have asked about potentially moving with no responseFurther issues with the upstairs neighbors have also gone unanswered which also included complaints about drug use out on the balconyThese issues are not common even for apartment livingBoth lessees have had other neighbors without such disturbanceThe stomping, banging, and other noises coming from the neighbors, as well as, the constant stream of visitors is now a nuisance.Lessees would also have to pay for the cost of moving again which is not something they should be required to do given they have done nothing wrongRoseland has chosen to take the word of one neighborThe new lease signed by lessees was actually signed in May which is when Roseland was claiming that they would involved their attorneyLessees have not heard from an attorney and no further action was taken by RoselandIt was not believed that in May when the lease was signed that there would still be issues in OctoberCase law on quiet enjoyment notes that a landlord could be subject to penalties and fees"The phrase 'quiet enjoyment' is a familiar term in landlord-tenant law, signifying the tenant's right to freedom from serious interferences with his tenancy-acts or
omissions that "impair the character and value of the leased premises."
*** ** *** *** *** *** *** *** *** *** *** (quoting from *** ** *** *** Mass*** *** ** *** *** *** *It is under this *** law that lessees are looking for follow up from Roseland and movement toward a resolution that is actually satisfactory to all parties
Regards,
*** ***

Our position remains unchanged and if the
resident wishes to terminate her lease early without any penalty she can
provide this office with a day written notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

This office is in receipt of *** M***’s alleged
complaint/contract dispute which she has filed with your agency in regards to
her tenancy at *** at *** *** Apartments c/o Roseland Property
CompanyThis resident has indicated to the management office at the property
where
she resides that she is experiencing some alleged noise caused by her upstairs
neighbors that is interfering with her right to quiet enjoymentHer
allegations that we have has taken no action in regards to the alleged noise that
she has encountered from the upstairs neighbor is simply untrueThe property
manager has spoken to the residents, sent letters to the residents, and
informed them of these noise complaints who strongly deny making any excessive
noiseThe property manager has made numerous attempts to confirm and/ or
verify that these residents’ are causing excessive noise with no successIt is
our understanding that the local police has been to the apartment on one
occasion but it was determined that no noise was coming from the upstairs
apartment. Many of the things that this
resident is complaining about are simply conducive to apartment livingWe will continue to monitor and investigate the situation
taking the appropriate legal steps to resolve the problem if necessary and upon
verification and/or corroboration that the resident is causing excessive noise
in violation of their lease agreementFinally, as a courtesy we have made
every effort to resolve these complaints made by this resident by offering her
several different options: (1) to transfer her to another apartment and waiving
any required transfer fee; and (2) allowing her to terminate her lease
agreement early without any penalty by providing this office with days
written noticeHowever, as of this date she has refused both offersIt should
be noted this resident has indicated in her complaint that this problem has
been ongoing since January 2015, but she in fact renewed her lease agreement
this past July for another yearIn an effort to resolve this complaint
and as a good faith gesture we are reiterating our offer to *** M
*** that we will allow her to terminate her lease agreement early without
any early termination penalties provided she gives this office thirty day written
notice to vacate

We have reviewed the complaint and have worked out a resolution with them directly.  They will be receiving a refund by 4/24/15 at which time they will be withdrawing this complaint.  Thank you.

This office is in receipt of [redacted] M. [redacted]’s alleged
complaint/contract dispute which she has filed with your agency in regards to
her tenancy at [redacted] at [redacted] Apartments c/o Roseland Property
Company. This resident has indicated to the management office at the property...

where
she resides that she is experiencing some alleged noise caused by her upstairs
neighbors that is interfering with her right to quiet enjoyment. Her
allegations that we have has taken no action in regards to the alleged noise that
she has encountered from the upstairs neighbor is simply untrue. The property
manager has spoken to the residents, sent letters to the residents, and
informed them of these noise complaints who strongly deny making any excessive
noise. The property manager has made numerous attempts to confirm and/ or
verify that these residents’ are causing excessive noise with no success. It is
our understanding that the local police has been to the apartment on one
occasion but it was determined that no noise was coming from the upstairs
apartment.  Many of the things that this
resident is complaining about are simply conducive to apartment living. We will continue to monitor and investigate the situation
taking the appropriate legal steps to resolve the problem if necessary and upon
verification and/or corroboration that the resident is causing excessive noise
in violation of their lease agreement. Finally, as a courtesy we have made
every effort to resolve these complaints made by this resident by offering her
several different options: (1) to transfer her to another apartment and waiving
any required transfer fee; and (2) allowing her to terminate her lease
agreement early without any penalty by providing this office with 30 days
written notice. However, as of this date she has refused both offers. It should
be noted this resident has indicated in her complaint that this problem has
been ongoing since January 2015, but she in fact renewed her lease agreement
this past July 2015 for another year. In an effort to resolve this complaint
and as a good faith gesture we are reiterating our offer to [redacted] M.
[redacted] that we will allow her to terminate her lease agreement early without
any early termination penalties provided she gives this office thirty day written
notice to vacate.

Our position remains unchanged and if the
resident wishes to terminate her lease early without any penalty she can
provide this office with a 30 day written notice.