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Roselawn Burial Park

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Roselawn Burial Park Reviews (1)

Review: I went with roselawn to bury my late husband in June 2015, I paid off his bench that I wanted for his marker in October 2015 and I'm very upset because I had to keep calling for updates and I feel she did not send off the order in a timely manner because Ithe bench was just delivered at the end of January 2016. I called [redacted] the manager all the time and she would say she would call me back with information and never did. I was also suppose to receive bookmarks in memory of my husband which is nothing that has to be sent off, it is printed off at the office so I should of received those no later than July 2015 but I still have yet to receive those I've been calling since June 2015 about those and it's always a different excuse as to why those are not ready once [redacted] said she forgot, then it was she had no ink then she said her assistant never did it. I am so tired of the excuses and this process of burying someone is very expensive and not only did I bury him I'm also making payments on a plot for me as well so with all the thousands of dollars I have paid off for my husband and still paying on mine I feel I should receive some kind of refund due to the situation. Loosing my husband is stressful enough and having to stay on top of a company has made it terribly worse his birthday is this month and he may not even have his bench up yet because of the lack of the company and I'm so upset about this. I have even spoke with corporate who only gave me information on the delivery on the beach. This company should of made the process easier and they have done nothing but stress me more! I would like a compensation for my time with phone calls and their poor customer service. And I also want my bookmarks!Desired Settlement: I would like for all of my trouble to have compensation

Business

Response:

Although the business did not respond, the consumer let us know the complaint had been resolved.

Consumer

Response:

My bench was placed today and they gave me my bookmarks. After I called corporate this morning and made another complaint

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Description: CEMETERIES

Address: PO Box 1242, Martinsville, Virginia, United States, 24112

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