Rosemeyer Roofing Reviews (%countItem)
Rosemeyer Roofing Rating
Address: 113 S State St, West Harrison, Indiana, United States, 47060-1026
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Rosemeyer Roofing installed a roof on our home. During the process there was damage done to trim on house, landscaping, poor cleanup of area and failure to complete items as promised by their superintendent. They indicated they would return to complete project but never did. I believe that replacement of the damaged trim is beyond their scope of expertise based on the rest of their work.
From the beginning of the project, this homeowner was extremely upset that we had a "Mexican" crew to do his roof and eventually did not want the project manager at his home either. When this occurred, owner/operator Doug Rosemeyer went to the home and spoke with the homeowner. He made a list of his concerns and promised to have 2 workers back out to this home to complete the customers punch list of items that he wanted done. The customer also complained about some landscaping/plants that were damaged, and Doug Rosemeyer offered to have a landscape company come out and replace the damaged plants. The customer declined stating that they were sentimental and could not be replaced.
On May 29, 2017, two workers were at the customers home from approximately 9am to 6pm completing the work that Doug Rosemeyer and the homeowner had discussed as the punch list. After this work was completed, we did not hear from this customer again. We were notified by a family friend that this customer was ranting on a local social media site about Rosemeyer Roofing, the poor work performed and the "illegal aliens" that were working for Rosemeyer Roofing.
At that time, we placed a call to the homeowner, and only able to leave a message. The message requested a call back so that we could find out in detail why the customer was upset, writing negative comments on social media and what he felt was incomplete about his job. Rosemeyer Roofing has never received a return call or heard from this homeowner again until this complaint with the Revdex.com.
It remains unclear to us what the homeowner feels is unfinished per this complaint, and if we knew, we may be able to rectify the situation. Please note, that the work performed was an insurance claim, and any additional work done would/will be at the expense of the homeowner.
Sincerely,
Rosemeyer Roofing LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Rosemeyer Roofing did not have one accurate statement in their response. They did not complete the work or have a trim contractor repair the damage to our home. We would like the damage to out home repaired by a contractor who specializes in trim work. We would also need compensation for the landscaping work and the other items as described in the attached letters. We have also sent them to the Revdex.com by mail. All of this was spelled out in a letter to Tony Rosemeyer in early August.
Regards
Mr. continues to avoid admitting the fact that after he met with Doug Rosemeyer and voiced his concerns, that two workers were dispatched to Mr. home to repair/fix any and all concerns that he had regarding his roofing project. Those two workers (Brandon & Adam) spent approximately 8-9 hours at the Drigger's property addressing his concerns. After that time, we never heard anything from Mr. until he made a complaint on the Revdex.com website.
The issues in the letter to Tony Rosemeyer (undated) are those that we sent the workers to complete (also described as a "punch list" in a previous response).
As for the landscape, Doug did offer to replace/repair the landscape and was told by "NO" by Mr. as the plants that were "damaged" were from his son's funeral and could not be replaced.
If Mr. would like to call and schedule an appointment with Rosemeyer Roofing that is fine. We can have a project manager come out and take a look at this concerns. Otherwise, it seems that we continue to discuss the punch list that was already addressed by Doug Rosemeyer and completed. We provided repairs/replacements based on Mr. insurance scope. If he needs additional work done that was not covered by his insurance company, he will need to get an estimate for those items and pay for them accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***
The two workers that were sent out by Rosemeyer Roofing were there to cut in ridge vents that the original crew failed to install. They also replaced flashings that were improperly installed by the original crew. This work was all to be done under the original contract signed by Traevor ***, their representative.
Yes, a portion of the landscape and flowers they destroyed were from from my son’s funeral who died tragically in an accident. They cannot be replaced, nor did Rosemeyer Roofing ever offer to do so. All I am getting in their responses is one lie on top of another lie. They know very well about the damage done to our home and refuse to correct it. Make no mistake about it, I have tried to settle this matter and what I understand is that because this was an insurance job that they want to get paid additional money to correct the damage their workers did. Simply unbelievable.
If Mr Rosemeyer wants to continue to go down this path, I most certainly have no problem letting the *** Courts handle this matter. I have seen enough of their workmanship and condescending attitude to know that they do not have the capabilities to correct the damagehas been done. If they want to resolve the matter, they need to hire a professional trim contractor to come to the house and make the repairs.
In conclusion, the ball is in Rosemeyer Roofing's court. Either get someone to fix the damage or go to court. No more lies and games.