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Rosenbalm Rockery, Inc

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Reviews Rosenbalm Rockery, Inc

Rosenbalm Rockery, Inc Reviews (5)

We do not sell fake processed rock The rock that he received is a natural stone The customer ordered first in June and again ordered in October He never mentioned a problem with the rock on the first delivery and I don't understand why he ordered more if he was dissatisfied
All natural product has fines in it from the quarries that they come from and color, tone and variation can vary because it is natural The rock that he has is not decomposing nor is it losing it's color We tried explaining this to *** *** but he was insistent that he wanted all his money back We delivered what he asked for, we even gave him a discount on both orders and gave him free delivery on the second order His accusations are completely false

Mr *** called our office and requested a quote for tons of compost. *** ***, our dispatcher told him we sell compost by the cubic yard. He quoted him for a delivery of cubic yards. On 9/13/we delivered cubic yards of compost to Mr ***. ***
explained to the customer that the compost is sold by the yard, not by the ton. The customer made the decision to proceed with the order. The omri certificate was also sent with the driver upon delivery. We apologize if there was any miscommunication however the customer received exactly what he ordered and paid for

I am rejecting this response because:
Dear [redacted], I was honest with you and paid you as agreed. This is not my money, it’s my kids money too. All what I was looking for is a piece of mind to cover the flower beds with rocks so I get rid of the ugly continuing growing weeds in my house. You should have told me the rocks are fake, maybe they are suitable for indoor decorations, but they definitely are not intended to be used outdoors as the pigment is decomposing the dirt is absorbing moisture resulting in the fast decomposition. Please, please and please all what I’m asking is a full refund of my money I paid you for these dirt fake rocks. I work very hard every week to bring food to the table for my kids. I’m not willing to waste $1,100 like that. Upon receiving my money back, I will remove the negative comments I placed against your company in yelp.com. I do not wish to deal with your business any more in the future.   [redacted]

We have exhausted all our options with this customer.  The rock is not fake.  It is a natural stone.  Again, we have sold many tons of this rock to many different customers and no one has ever complained.

I am rejecting this response because:
I specifically told [redacted] that I was looking for the best deal I could get. He told me that compost was sold by the yard but he also told me that I would be getting more than 25 tons. I asked him twice 25 yards is more than 25 tons and he said yes. He specifically said that I would be getting more compost buying it from him by the yard than I would by the ton from a different source. When I contacted [redacted] after the delivery he told me again that I should have received more than 25 tons and sounded shocked when I told him that I only got 15 tons. He  told me he would contact their supplier to determine the yard to ton ratio from his supplier. He never returned my call with an answer. I called back a week later and [redacted] again admitted it was his mistake but told me that his boss did not care and that there was nothing he could do.  I asked him if he thought this outcome was fair based on what he had quoted me and he said no but it was out of his control. I asked if he would try and explain his mistake to his boss and He told me that he would go back to his boss and explain that he misquoted what I would receive and again I never heard from him again.  I did not receive the Omri certification from the driver and I asked him for it. The driver no one gave him the verification to bring. He said he would ask [redacted] to email it. I still have not received it. I still need it but they will not answer when I call. It goes voicemail.

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Address: 1745 N Hughes Ave, Fresno, California, United States, 93705-4702

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