Rosendahl's Appliance Center

To whom it may concern,In response to this customers complaint. I sent my guys back to her home per her request & they found nothing wrong. Factory service was there & found nothing wrong. So if no one can find anything wrong with the product there must be nothing wrong. The only way I can...

replace the unit is if Whirlpool gives me return authorization on the product. But if they found nothing wrong with unit when they were there that will not happen.The only possible way the customer can get a new Range is if she takes it up with Whirlpools safety department about constantly smelling gas when they use the oven. I as a Whirlpool dealer have to follow there guidelines & warranty that they give the customer. I myself & any of my employees are here for our customers to help in any way possible. The last I heard from Whirlpool they told customer to have the gas company come & check for any leaks to the range & or somewhere else in the home. I will be here for her or any one of our customers if we can help in anyway in this situation. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Review: Very poor customer service. I made a purchase of a washer/dryer and a double oven.!!We had and are still having gas issues with the oven. I called Rosendahls the first time to address the issue and was told to contact the "warranty company", there was nothing they can do now once it was already purchased. On Thanksgiving Day, I put a casserole in the oven amd was smelling gas we immeditaley turned off the gass and disconnected it ot the stove and had to finishing baking the casserole dish at a neighbors and because of the gas smell and problem. I was NOT leaving my dog at home while we were out for Thanksgiving due to a gas issue. I called on Saturday still being very dissatisfied, no apology, again stating to call the warranty company !! It took some time and more talking and explaining to do before they offered to send someone out that day to take a look aat the oven. Two workers showed up made a few adjustments and left. We had to call the warranty company made an appointment for a few days later based on their availability. I called back. The customer service was very poor and was expecting much more from them since the appliances were only purchased a few days and not even used!!! We are STILL having issues, no oven, spending a lot of extra money eating out every day, not sure who will compensate my for that?? I called another day just wanting to return the oven all together and we can not do that either. I have the receipt and all, but the answer was NO!! Gas not nothing you mess with and I don't want to take any chances on a faulty appliance. I WOULD NOT RECOMMENT ROSENDAHLS, based on their customer service!!!!!Desired Settlement: Refund or NEW replacment

Business

Response:

To whom it may concern,In response to this customers complaint. I sent my guys back to her home per her request & they found nothing wrong. Factory service was there & found nothing wrong. So if no one can find anything wrong with the product there must be nothing wrong. The only way I can replace the unit is if Whirlpool gives me return authorization on the product. But if they found nothing wrong with unit when they were there that will not happen.The only possible way the customer can get a new Range is if she takes it up with Whirlpools safety department about constantly smelling gas when they use the oven. I as a Whirlpool dealer have to follow there guidelines & warranty that they give the customer. I myself & any of my employees are here for our customers to help in any way possible. The last I heard from Whirlpool they told customer to have the gas company come & check for any leaks to the range & or somewhere else in the home. I will be here for her or any one of our customers if we can help in anyway in this situation. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Review: they sold us a 3 year old dishwasher under the guise that it was brand new. Took it out of the box and it didn't work. called him up and he said once he sold it, it was our problem and we had to contact kitchen aide. They didn't believe us that we had a 'new' dishwasher that was 3 years old--thought we were trying to get them to fix an old dishwasher for free. kitchen aide sent a repair man out and the machine is defective. he still won't let us return and he doesn't return our calls.Desired Settlement: I would like him to take his defective merchandise back, refund us our money so we can go elsewhere to buy a dishwasher that works.

Business

Response:

I'm emailing you with my side of the story on this complaint. I have taken over this business in September 2012 so for the customer to accuse me of selling them a 3 year old dishwasher is only possible if it sat in the warehouse that long before I received it to deliver to the customer. They are also stating they took the unit out of the box & it didn't work although the purchase date was 3/31/2014 & this complaint & or problem occurred on 07/16/2014. What took so long to find out there was an issue ? I never told customer once I sold it to them it was there problem now. I'm here to help my customers not to upset them. I also find it hard to believe [redacted] would think a customer would try to get something past them on a product that they have a sales receipt stating when they bought it. I"m unable to take the product back unless a factory technician deems it unrepairable in which case [redacted] would issue me a return authorization & I would gladly replace it through [redacted] for the customer. Otherwise it has to be repaired under the manufacture guidelines.