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Rosendorf-Evans Fur

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Rosendorf-Evans Fur Reviews (1)

Review: I purchased a coat on Feb 3, 2013, which needed the sleeves to be changed and a new zipper to be added. I was told to return in aq week to pick up coat with changes. I returned a week later and nothing had been modified on the coat. However, the store asked me to go ahead and take the coat since they were remodeling and they said I could bring it back in a few weeks and then they would make the changes. I very stupidly agreed.

I returned on April 13, 2013 and they took the coat and agreed to change the sleeves and replace the zipper. They gave me an invoice at that time showing the requested changes and no charge for the services.

On July 8, 2013, I called and was told the coat was ready. I visited the store on July 12th and was told the coat was not ready. It was still in New York. On July 13th, I talked with [redacted] who promised me that the coat would be completed within 2 weeks which would be July 27. **. [redacted] also told me that he would hand deliver the coat to me and throw in a pair of $250 glooves as compensation for my troubles.

Today, Aug 2nd I had still heard nothingand called the store where I was told **. [redacted] was not at the store, but they would leave a message. I told **. [redacted] on July 13th that I no longer trusted the store and wanted a complete refund which **. [redacted] totally refused.

At this point I doubt I will ever see this coat. So I have paid $2,205.00 for something I do not have.Desired Settlement: I do not trust this store at all. I have had to make 4 trips out to the store and **. [redacted] does not even have the common politness to call me and let me know he can't make the 2 week schedule. So far my relationship with this store has been a series of lies on their part and total failure to perform in every way since February, 2013 and it isw now August, 2013 (6 months).

Business

Response:

[redacted] <[redacted]>3:12 PM (14 minutes ago)to meDear [redacted], Regarding [redacted] claim we mailed his jacket and a complementary pair of gloves for all the unconvinced we caused on August 14 2013 to the address of his choosing. The shipment was received on the 15th and the package was signed for by [redacted] at the front desk of his apartment complex. We have yet to hear from **. [redacted] since the package was received so we assume everything is fine on his end. [redacted]Managing Director Rosendorf Evans

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: General Merchandise - Retail

Address: 8035 Tysons Corner Center, McLean, Virginia, United States, 22102

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