Rosenthal Morgan & Thomas

Rosenthal, Morgan and Thomas, Inc., received the account placed by our client [redacted] on December 29, 2016, pertaining to Ms [redacted] We contacted Ms [redacted] and set up payment arrangements Ms [redacted] made payments and of those 3, one was returned Since then we have made many attempts to contact her with no response Ms [redacted] ’s remaining balance is $ We appreciate the notification and if required, Rosenthal, Morgan and Thomas, would be happy to mediate Ms [redacted] can contact our office at [redacted] between the hours of 9:00am – 9:00pm central standard time Monday through Thursday, and 8:00am – 4:30pm central standard time on Fridays

Rosenthal, Morgan and Thomas is a third party collection agency Our client, [redacted] ***, placed the account in our office pertaining to [redacted] on April 29, with a past due amount of $ We sent him a letter notifying him of this situation and the options of paying the debt, disputing the debt or discussing this matter further We also made attempts to contact him As of this time, we have been unsuccessful in contacting Mr [redacted] and had not received a dispute from him until we received the complaint he filed with your office on March 6, Mr [redacted] signed an agreement with [redacted] on April 26, with a three year original term Mr [redacted] made a total of payments on his three year contractual agreement Per Mr [redacted] ’s complaint, he request that there be no further contact made by Rosenthal, Morgan and Thomas We have ceased all further collection attempts, closed the account and returned it to [redacted] *** Please note, that this does not release him of the obligation regarding this debt, as we are merely abiding by the cease and desist We will be happy to further work to resolve this matter Please feel free to contact us if we can be of further assistance

Rosenthal, Morgan and Thomas, LLC, is a third party collection agency Our client, [redacted] International, placed the account pertaining to Hampton Roads Gold Exchange with us on June 14, to collect a debtOn June 17, 2016, we sent a letter explaining that the account was placed in our office for collection The letter also provided the options for paying on line, contacting our office, or disputing the account We received a call from Mr [redacted] ***, the owner of [redacted] on July 11, MrWolf indicates that we have the authority to write off the debt, we do not without the creditor’s approval We have reviewed the matter with the creditor and was advised to close the account and return it to them; as they are no longer pursuing the debt The account has been closed with our office

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Thank you for notifying us of the consumers complaintWe did receive the consumers letter asking for contact in writing only 10-5-and have restricted the account from receiving callsAs for the customers statements, we supplied the customer written notification as required by law on 8-19-This notice was issued to the address [redacted] provided to the creditorAlso upon her request we mailed the consumer a copy of this letter along with a copy of her contractual agreement with InterfaceIncluding sections and of her contractual agreement authorizing assign abilityThe notices clearly state that we are a third party debt collector as does our phone system on the six occasions Mrs [redacted] called our office to discuss the account in questionWe would be happy to provide you a copy of this documentation but would require Mrs***s written permission to do soAgain, as per [redacted] request we have ceased contacting her via phoneWe would be happy to mediate this matter with the Revdex.com and the consumer as we take these types of complaints very seriouslyWe appreciate your assistance with this matter Final Business Response / [redacted] (1000, 16, 2015/10/26) */ Back on October 5th we received a letter from her requesting that we not contact her by phone and from that point on we have complied with that requestAll communication has been in writing and she requested the contract and we did send that information to her and highlighted all the relevant areas We are not a law firm and have never told her we are an attorneyWe are a third party debt collector and she is indicating that we are a law firm but we have made her fully aware that we are a collection agency We have given her everything she requested in her desired resolutionEverything the consumer has requested we have complied withShe had contacted us timesPlease review our previous responseThis case has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This debt was part of my Bankruptcy that was filed in and finalized in [redacted] should not be sending this debt to any collection agency Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/05/27) */ Our client, [redacted] placed the account pertaining to Ms [redacted] on April 29, Our office sent a letter on the same date explaining that the account was placed in our office for collectionThe letter also provided Ms [redacted] the options for paying on line, contacting our office, or disputing the accountAs for Ms***' statement that we are harassing her, this statement is since we've only spoken to her once on May 6, We attempted to discuss the options provided by the creditor based on her contractual termsWe are willing to work with Ms [redacted] and establish a repayment programThe authorized programs have minimum payment requirements to stop collection activityPlease have Ms [redacted] contact our office to discuss her options Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not willing to work with me I have tried to work with them by telling them what I can affordI can not afford their minimum payment Final Business Response / [redacted] (4000, 11, 2015/06/11) */ Thank you again for notifying us of the consumers concerns againWe replied to the previous Revdex.com complaint and provided options for the consumer to make reasonable arrangements based on the original creditor's terms, as we are a third party vendorThe consumer contacted our office on 6-3-and resolved the matter in-full stating she did not want payments and just wanted to resolve the invoiceThank you for your assistanceIf any additional information is required please feel free to contact us back as we are always willing to work with customers and the Revdex.com

Thank you for contacting Rosenthal, Morgan, and Thomas, inc a third party collection agency, pertaining too this matterThe customer did pay the balance of $the sum placed in our office by [redacted] on 12-23-The attached letter confirms that the balance placed has been paid and her account now has a zero balance [redacted] s is invoiced every days and has 24/access to their accountsAllowing them to verify payments and the status of their accountsWhich the customer was advised of on 12-23-and 1-17-We are not sure to whom the customer spoke to at [redacted] but an e-mail was sent to a department head at [redacted] advising them that the customer contacted our office and wanted to discuss reactivating her service after paying her defaulted sum The customer must contact [redacted] to discuss reactivationWe will be happy to assist the consumer any way we canThe customer can reach [redacted] at [redacted] I would recommend asking to speak with a manager should customer service not be able to assist her due to her previous defaultPlease feel free to contact us back should additional assistance be required

We have forwarded the consumers dispute to the original creditor for reviewUpon thier request the account has been closed with our office and returned to [redacted] A letter stating such has been mailed to the consumerWe will no longer be contacting the consumer pertaining to the accountThank you and have a great day

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Contact Name and Title: [redacted] ***/President Contact Phone: XXX-XXX-XXXX x [redacted] Contact Email: [redacted] .rmtcollects.com Rosenthal Morgan and Thomas, Inc is a third party collection agency hired by Monitronics International, IncWe were attempting to contact Ms [redacted] to negotiate a resolution regarding her contractual agreement on behalf of the creditor who placed the account with usPer Ms***' request, we will cease all contact with her and notify the original creditor of her requestThank you for your assistance with this matterShould Ms [redacted] wish to discuss this matter further we are willing to mediate the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually I tried to negotiate with rosentialBut their reply is that they can sue meI also request they don't place this on my credit fileI don't work with any one who threatens me

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: [redacted] T [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @rmtcollects.com We are in receipt of the above referenced complaint numberWe received the account in our office in February, We mailed the validation letter to Mr [redacted] at that timeWe did not receive a dispute from Mr [redacted] or any requests for the documents until this complaintTo resolve this complaint and comply with his request, the documents were mailed directly to himWe do not have a signed authoriation allowing us to release the documents to your office, but if he requests, we can send them and mediate through the Revdex.comPlease let me know if you have any questions or if we can further help to resolve the complaint

We contacted the creditor and advised them of Mr [redacted] 's statementThey specified that they received no notification of bankruptcyWe ran a bankruptcy scan and also did not see anything pertaining to this account based on the data providedWe have closed the account and returned it to the creditorShould you require any additional assistance please feel free to contact us? Thank you for your assistance

Complaint: [redacted] I am rejecting this response because: They have not called me since the initial call to set up payment plans and I have called them several times and have never gotten a call backI will try again now that the Revdex.com is involved and we will see what happens Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] still has not received e mail stating I paid in full.AAnd Rosenthal would not give name the full receipt Sincerely, Kay Son

Rosenthal, Morgan and Thomas, Inc., is a third party collection agency [redacted] placed the account pertaining to [redacted] with us on September 30, A letter was sent to her on September 30, 2015, notifying her that the account was placed in our office for collection and the options for paying on line, contacting our office, or disputing the account We attempted to contact Ms [redacted] with no success We were able to contact her on November 5, At that time she requested that we stop contacting her On November 7, 2016, we received notification that she had filed a complaint with your office Per Ms [redacted] ’s complaint, she request that we cease and desist from any further collection attempts Per her request we have ceased and desist all contact with her, but this does not negate her responsibility to the original creditor We’ll be happy to mediate the matter if necessary to come to a resolution