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RoseStone Granite & Marble

390 Red Lion Rd, Huntingdon Valley, Pennsylvania, United States, 19006-6437

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incorrectly installed granite in upstairs bathroom of my house. Not only once, but three times. The first top that came was a single bowl and should have been a double. The second time it was the wrong color. Then they installed the piece the third piece and the holes for the plumbing are cut in the wrong location, all measurements being different, which made the plumbing impossible to install. *** was made aware of these issues and promised to fix everything that was addressed to them. *** attempted to come fix the problem and only made it worse after a week of pleading. In the process they cut the back of the sink flange off, also drilled bigger holes which left gaps in front and behind the faucets. They agreed that this was unacceptable and they would come out to fix the issue. On the next visit, two weeks later, they tried to fix the issue but failed to do so. They agreed the top was unacceptable and agreed to reinstall a new top with new holes that would be cut on site to the correct dimensions but failed to come out and do so. I attempted to contact *** to resolve this issue, they refuse to complete the job to industry standards. This job has lasted over 3 months without completion and or satisfaction of my family and I. They have been paid in full, with a credit card and cash payments and refuse to complete the job.

RoseStone Granite & Marble Response • Jul 26, 2018

Monday, July 16, 2018*** Granite &, Marble

390 Red Lion Rd Hunnington Valley PA 19006

Dear Representative *** Granite & Marble:

The Revdex.com received a complaint about your business. We already attempted to contact you via email or mail about this complaint but received no response. Please review this notice and respond to this complaint immediately.

For your reference, the complaint was submitted on 7/2/2018 and was assigned an ID of 12944245.Please review this information and provide written response within 10 days, or this complaint will reflect negatively on your Revdex.com Reliability Report. Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com Website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please do not hesitate to contact us.

Regards,

Mary MahoneyThe Revdex.com

ATT: may mahony ve compled our work profile and we have Job completion Leter signed by customerby 5/24/18::

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Address: 390 Red Lion Rd, Huntingdon Valley, Pennsylvania, United States, 19006-6437

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+1 (215) 947-1102

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