Roseville Honda Motorsports

Make sure you read the other reviews that are not currently recommended.
It will show that others have had the same results from Roseville Honda Motorsports. I wish I had reviewed them before dealing with Roseville Honda.

This has to be one of the worst dealers I've dealt with. Will not give out pricing over email (so you don't have a record of the deal) Called made the deal, got insurance setup and loan set up. Once I get to the dealership They then decided to change (increase price) by $250.00. First thing out of the owner's mouth is (do you have anything in writing) These guys would make a used car lot salesman seem honest. Went to another Honda dealer and received an honest, fair and much better price.

In response to above-mentioned I.D.#, *** *** clearly states that she and her husband were looking to purchase a new generator and had already been to a couple of stores prior to coming to Roseville Honda MotorsportsShe stated that the sales manager, *** kept pressuring us to buy the
generatorSalespeople who earn their living by selling products normally do ask consumers to buyNobody held a gun to her head nor did they promise her anything she did not receiveWhen she returned to the store the next day, she stated she was returning the generator as she was defrauded and sold a used productMy employees called me at my other dealership, and after explaining to her she could just not simply return the generator, she continued to state to me that she was defrauded and sold a used product as new and said she would sue us if we didn’t take the generator back and proceeded to stop payment on her checkBecause we run our business as a Honda dealer for the past years, in the most legitimate way possible we take a lot of offense to somebody making these types of claimsI again assured her the generator was brand new, never used, never serviced and due to her claims we would not take the generator backWe still have her generator here and anyone is welcome to inspect the generator to show it has never been servicedWe have even verified with American Honda that no used generators were sent to dealers, as this is definitely not the way they do business eitherTo proceed with small claims court action, the court requires that you send a demand for payment which is exactly what we didThere was nothing threatening in the letter just a demand for paymentPlease feel free to contact me if you need any further information

I am rejecting this response because:In response to the message forwarded to me from the Revdex.com on3/6/15 I reached out to Saddlemen the saddlebag manufacturer.  They confirmed that with the provided S4Installation Kit the bags can be correctly hard mounted.  It is unclear to me why Roseville Honda Motorsports could not “do it correctly” when the kit and installation instructions (PDF) wereprovided.  Saddlemen also offers technical support.When I arrived to drop off the bike in the morning I gave [redacted] the bags, the installation kit and the PDF.  He looked over the bags, the installation instructions and the PDF and stated that they would be in touch; at that point he accepted the bags and took responsibility. At this point there was no damage to the bottom of the bag. After all who would bring in defective equipment and asked to pay to have it installed during other maintenance?  Who would accept damaged equipment without calling it out? The second inspection occurred when their technician looked at bags and installation and made a determination that they could not complete the task.   Again I was not called and informed of any defects; nor was I called with any updates throughout the day. When I finally called at 3:30, I was told they could not mount hard mount the bags and yes my bike was ready.   Unfortunately [redacted] is no longer with this company; oddly enough it seems I received a call from the Operations Manager ([redacted]) at the end of his last day…   It would seem logical that the appropriate responses could have been; to reject the bags (A), call and tell me that the bags could not be hard mounted (B) and/or (C) that I would have gotten a return call on this issue while the technician in question was still employed, not the evening of his last day.  By waiting to call me and without your employee [redacted] to respond it seems you have put yourself in a planned position. Perhaps 53 years has taught a few things..I’m attaching a few pictures of the damage for further review.  Their service manager [redacted] also took pictures when I brought the bags in the very next day and made a formal complaint.  As you can see in the photos the damage does appear to be a burn, but when I had it checked by someone knowledgeable they told me it had been sliced or punctured.[redacted]

I am rejecting this response because: I feel they have not made my bike a priority to fix. While not waiting for parts my bike sits for weeks at a time. I was told by [redacted] (3rd service advisor I have had to deal with on this issue) he would stay in contact with me at least weakly. He did so for about 1 week and for the past 3 weeks has not updated me on my bikes progress. I called in to see what the deal was about 2 weeks ago and [redacted] told me (while laughing) he has not had any time to get anyone on my bike. He informed me that they were going to check all the grounds on the bike. That was the same thing he told me they were going to do about a month ago and they still have done nothing but let my bike sit there. I know they are not waiting for parts or direction from Honda, they just need to double check the grounds. This is something they should have already done but they just don't have the time. With the massive lack of communication and the fact that my bike is still just sitting there it is obvious to me that they are not doing everything they can to get my bike fixed. I feel the statement they sent into the Revdex.com is not sincere. I have heard nothing from the service manager ([redacted]) in regards to the status or direction of getting my bike fixed. The statement released to the Revdex.com by the dealer is the most information I have received from them regarding my bike in a month. I fear that my bike will continue to be neglected. I don't think it is fair to have my bike in their shop for over 4 months now without a diagnosis, honestly how long does my bike have to be there for it to become a priority. I just want my bike fixed and back to me.

In regards to Miss [redacted]'s saddlebags, She brought in her saddlebags to be mounted and requested they be mounted the hard mount way. She supplied the hardware kit but the saddlebags were not designed to be mounted the hard mount way. The tech put the bags up to the bike to determine if it was...

possible with the kit provided, but determined it was not able to do correctly. The bags were never installed and then put on a shelf for storage until the 4000 mile service was finished. At no point did the saddlebags come into contact with anything other then the brief trial fitment with the motorcycle and the shelf, so there was no way we could have damaged the saddlebag. The saddlebags were mounted to the motorcycle the soft mount way at some point because the top zipper portion of the saddlebag was already mounted under the seat of the motorcycle. The soft mount way allows the bag to move around and rub the motorcycle, so it is possible the bag was damaged prior without Mrs. [redacted]'s knowledge. Mrs. [redacted] first told me they were burned, then it changed to a slice, then to puncture, so at this point we don't even know the damage, it truly has. We've been in business for 53 years, if it was something we felt we did, we would gladly rectify the situation, but we don't feel the damage was from our dealership. We do value our customers and we are willing to sell her a new set at dealer cost as a goodwill gesture.Thank You

In regards to Mr. [redacted] complaint, we have been working on his motorcycle the best we can. His motorcycle has a problem that we haven't been able to find yet. We've ran every test we can so far but with no cause found, as of yet. We've even called the manufacture American Honda to get their...

opinion and even talked to the model specialist as to any history of this type of running problems. They offered some tests which tested ok. We've replaced the ignition control module that Mr. [redacted] authorized but it didn't work either. We were able to send that part back which Honda normally doesn't take back, which saved him about $800.00. We feel it is en electrical problem in the motorcycle somewhere, possibly wiring harness but an electrical problem is hard to find in this type of running condition. It runs fine in shop but when you go out to ride it, is when it will start running poorly. Could be 1/2 mile, could be 2 miles. We are still in contact with the manufacture with any ideas or input. We are definitely not holding his bike hostage, if he would like to take his motorcycle to another dealer for a second opinion, he is more than welcome to do so. I will discount the parts used so far and we already have more labor into the motorcycle then we are charging for. If he would like to pick up his motorcycle, he just needs to let us know what direction he would like to go in, so I can let the Manufacture know as well since we are working together to come up with possible causes.

We have been trying to diagnose the problem since we received the motorcycle but with nothing found as of yet, the grounds have been checked several different times. We haven't been able to find the problem that's causing the intermittent running issue. The manufacture and the model specialist hasn't been able to suggest any further tests that we haven't already performed. Unfortunately, this year of motorcycle isn't as advanced as the auto industry where we can plug in a computer and tell us what's wrong. At this point, there's only two different directions to go. Mr [redacted] can authorize us to start putting parts into the motorcycle that would add up very fast or pick up the motorcycle and try a second opinion. We are in the process of trying to figure out what parts should be tried first but at the same time not charging Mr. [redacted] for unnecessary parts. I understand his frustration but his problem is a difficult one. We are trying our best with the tests available.

I am rejecting this response because: as indicated in my original complaint it was late in evening approximately 7:00 when we got home.  After inspecting the generator the next morning, the heavy presence of gas, burn marks in exhaust pipe & fact that the there was no original box in storerooms or anywhere on the premises,  for these reasons indicated that this was used not new.  We had looked at other generators prior to going to Roseville Honda Motorsports but other stores had unopened boxes & floor models that did not display used features as did the Roseville Honda Motorsport generators and after inspecting it in the daylight I decided that we were not told the truth during purchasing & the hard line sale should have sent up a red flag& it did after inspecting it in the daylight.   I would causion anyone from from buying from this vendor.[redacted]

Review: I brought my motorcycle into Roseville Honda Motorsports on 7/2/2015 for service and repair. It has been over 4 months now and all they have given me is multiple misleading false diagnoses. At this point it is obvious that the service manager ([redacted]) and service advisor ([redacted]) have no intensions of making my bike a priority to fix. I feel they are holding my bike hostage while they fix other bikes they can make money on. They have not communicated with me as to keeping me updated on the progress. Could you please expedite your response to me, I am in great need of your help.[redacted]Desired Settlement: I want my motorcycle fixed. I brought my bike to them because they are the specialist Honda repair facility for northern CA. I don't feel I should have to pay for their mistakes. They have given me multiple false diagnoses.Thank you in advance for your help on this issue.[redacted]

Business

Response:

In regards to Mr. [redacted] complaint, we have been working on his motorcycle the best we can. His motorcycle has a problem that we haven't been able to find yet. We've ran every test we can so far but with no cause found, as of yet. We've even called the manufacture American Honda to get their opinion and even talked to the model specialist as to any history of this type of running problems. They offered some tests which tested ok. We've replaced the ignition control module that Mr. [redacted] authorized but it didn't work either. We were able to send that part back which Honda normally doesn't take back, which saved him about $800.00. We feel it is en electrical problem in the motorcycle somewhere, possibly wiring harness but an electrical problem is hard to find in this type of running condition. It runs fine in shop but when you go out to ride it, is when it will start running poorly. Could be 1/2 mile, could be 2 miles. We are still in contact with the manufacture with any ideas or input. We are definitely not holding his bike hostage, if he would like to take his motorcycle to another dealer for a second opinion, he is more than welcome to do so. I will discount the parts used so far and we already have more labor into the motorcycle then we are charging for. If he would like to pick up his motorcycle, he just needs to let us know what direction he would like to go in, so I can let the Manufacture know as well since we are working together to come up with possible causes.

Consumer

Response:

I am rejecting this response because: I feel they have not made my bike a priority to fix. While not waiting for parts my bike sits for weeks at a time. I was told by [redacted] (3rd service advisor I have had to deal with on this issue) he would stay in contact with me at least weakly. He did so for about 1 week and for the past 3 weeks has not updated me on my bikes progress. I called in to see what the deal was about 2 weeks ago and [redacted] told me (while laughing) he has not had any time to get anyone on my bike. He informed me that they were going to check all the grounds on the bike. That was the same thing he told me they were going to do about a month ago and they still have done nothing but let my bike sit there. I know they are not waiting for parts or direction from Honda, they just need to double check the grounds. This is something they should have already done but they just don't have the time. With the massive lack of communication and the fact that my bike is still just sitting there it is obvious to me that they are not doing everything they can to get my bike fixed. I feel the statement they sent into the Revdex.com is not sincere. I have heard nothing from the service manager ([redacted]) in regards to the status or direction of getting my bike fixed. The statement released to the Revdex.com by the dealer is the most information I have received from them regarding my bike in a month. I fear that my bike will continue to be neglected. I don't think it is fair to have my bike in their shop for over 4 months now without a diagnosis, honestly how long does my bike have to be there for it to become a priority. I just want my bike fixed and back to me.

Business

Response:

We have been trying to diagnose the problem since we received the motorcycle but with nothing found as of yet, the grounds have been checked several different times. We haven't been able to find the problem that's causing the intermittent running issue. The manufacture and the model specialist hasn't been able to suggest any further tests that we haven't already performed. Unfortunately, this year of motorcycle isn't as advanced as the auto industry where we can plug in a computer and tell us what's wrong. At this point, there's only two different directions to go. Mr [redacted] can authorize us to start putting parts into the motorcycle that would add up very fast or pick up the motorcycle and try a second opinion. We are in the process of trying to figure out what parts should be tried first but at the same time not charging Mr. [redacted] for unnecessary parts. I understand his frustration but his problem is a difficult one. We are trying our best with the tests available.

Review: On 11/3/14 my husband had been looking to purchase a new generator. We visited couple stores when we went to Roseville Honda Motorsports around 6:15 to closing. The sales manager, [redacted] kept press us to buy the stores generator. I kept telling him I do not have the funds in checking & would need to transfer funds from savings & we could return tomorrow (strong arm sales tactics) these tactics continued for about 15 min. He went to storeroom to get a new generator. He came back & said he did not have one in a box, but he could sell us the floor model. We got home around 7:30pm. In the am on 11/4/14 I was able to examine the generator and discovered it was a used generator (strong gas smell, the exhaust pipe/ area had burn spots. It was not new but used. We returned to the store in less than 7 hours from purchase, but [redacted] said we have a no return policy. We spoke to the owner, [redacted] by phone & while my husband was on the phone with owner I called my bank & explained what was happening. At their advise the bank agent told me to leave the generator at the store & take pictures & went to the bank who put stop payment on check. 0n 1/9/15 we received a threading letter that they were going to file neg credit report,among other things using a vehicle code for non returning vehicles. We did not buy vehicle, but a generator. Can you help!Desired Settlement: The generator was returned less than 7 hours because it was sold as new but I fact was used. We took pictures of the return & evidence that show it not new as told. This business is using strong treating letter to collect, ruin my credit & take me to court for the generator that is in their possession. [redacted] states no return policy, states CA Law for vehicles not generators. Please get him to stop harassment to us.

Business

Response:

In response to above-mentioned I.D.#, [redacted] clearly states that she and her husband were looking to purchase a new generator and had already been to a couple of stores prior to coming to Roseville Honda Motorsports. She stated that the sales manager, [redacted] kept pressuring us to buy the generator. Salespeople who earn their living by selling products normally do ask consumers to buy. Nobody held a gun to her head nor did they promise her anything she did not receive. When she returned to the store the next day, she stated she was returning the generator as she was defrauded and sold a used product. My employees called me at my other dealership, and after explaining to her she could just not simply return the generator, she continued to state to me that she was defrauded and sold a used product as new and said she would sue us if we didn’t take the generator back and proceeded to stop payment on her check. Because we run our business as a Honda dealer for the past 52 years, in the most legitimate way possible we take a lot of offense to somebody making these types of claims. I again assured her the generator was brand new, never used, never serviced and due to her claims we would not take the generator back. We still have her generator here and anyone is welcome to inspect the generator to show it has never been serviced. We have even verified with American Honda that no used generators were sent to dealers, as this is definitely not the way they do business either. To proceed with small claims court action, the court requires that you send a demand for payment which is exactly what we did. There was nothing threatening in the letter just a demand for payment. Please feel free to contact me if you need any further information.

Consumer

Response:

I am rejecting this response because: as indicated in my original complaint it was late in evening approximately 7:00 when we got home. After inspecting the generator the next morning, the heavy presence of gas, burn marks in exhaust pipe & fact that the there was no original box in storerooms or anywhere on the premises, for these reasons indicated that this was used not new. We had looked at other generators prior to going to Roseville Honda Motorsports but other stores had unopened boxes & floor models that did not display used features as did the Roseville Honda Motorsport generators and after inspecting it in the daylight I decided that we were not told the truth during purchasing & the hard line sale should have sent up a red flag& it did after inspecting it in the daylight. I would causion anyone from from buying from this vendor.[redacted]

Review: I took my 2007 [redacted] VT750 to Roseville [redacted] Motorsports to have a 4,000 mile tune up and to get an estimate to have my Saddlebags mounted. I delivered the bike and the two bags to [redacted]. I also brought the Universal mounting kit and the Installation instructions from Saddlemen. We discussed that the bags had three installation options and that I wanted an estimate for the hard mount option. He glanced thru the instructions and inspected the bags. He had me sign an estimate for the tune up and I was told they would be in touch. By 3:30 I had not heard from RHM and in calling I was told that they could NOT hard mount the bags for me, it was considered customization as the brackets would not line up and the kit had the wrong parts. The next morning I unloaded the bags from the back seat. It was then that I noticed that the bottom of one of the bags had a big gash 6 Inch on the bottom. I did not understand the extent at the time but it passed through the first two layers; slicing the leather open and pushing the plastic layer up and making a duvet on the inside of the bag about wide and about an inch high. I was later told the saddlebag structure was compromised and should not be installed. Immediately when I noticed the damaged I called and was told I would need to come in with the bags and talk to [redacted] the Service Manager. I arrived that afternoon with the bags and showed the damage to [redacted]. [redacted] claimed he did not understand how his tech could have done this; that the bike was cold when the tech looked at mounting the bags.He also stated the the bag looked functional to him...One would think that if the bags were damaged they would not have accepted them...that if they had the damage should have been noted during estimating and I should have gotten a call earlier in the day stating that they could not install the bags....What I got was bags returned to me and ABSOLUTELY no mention of any damage. MOTORCYCLE RIDERS [redacted]STAY AWAY FROM THIS DISHONEST DEALER[redacted]Desired Settlement: I told [redacted] the Service Manager that the bag needed to be repaired and if I could get it repaired I would want RHM to pay for the cost. Since I have now been told that the bag is compromised I would like the bag to be replaced by RHM. I am out $270.00 and have no functioning bags for my bike- ALL FOR AN ESTIMATE ONLY.

Business

Response:

In regards to Miss [redacted]'s saddlebags, She brought in her saddlebags to be mounted and requested they be mounted the hard mount way. She supplied the hardware kit but the saddlebags were not designed to be mounted the hard mount way. The tech put the bags up to the bike to determine if it was possible with the kit provided, but determined it was not able to do correctly. The bags were never installed and then put on a shelf for storage until the 4000 mile service was finished. At no point did the saddlebags come into contact with anything other then the brief trial fitment with the motorcycle and the shelf, so there was no way we could have damaged the saddlebag. The saddlebags were mounted to the motorcycle the soft mount way at some point because the top zipper portion of the saddlebag was already mounted under the seat of the motorcycle. The soft mount way allows the bag to move around and rub the motorcycle, so it is possible the bag was damaged prior without Mrs. [redacted]'s knowledge. Mrs. [redacted] first told me they were burned, then it changed to a slice, then to puncture, so at this point we don't even know the damage, it truly has. We've been in business for 53 years, if it was something we felt we did, we would gladly rectify the situation, but we don't feel the damage was from our dealership. We do value our customers and we are willing to sell her a new set at dealer cost as a goodwill gesture.

Review: I ordered a Yuasa Corporation brand battery online and when I went to pick it up at the store they gave me a Parts Unlimited brand battery.

On 1/2/14 I ordered a Yuasa Corporation brand motorcycle replacement battery online from there store. I wanted this brand of battery because it is a quality brand. I looked on the Yuasa Corporation webpage and found the battery I needed, model (size) number YTZ12S. To find this item at Roseville Honda Motorsports I went to the "shop online" portion of their webpage (http://www.rosevillehonda.com/category.asp?prodtree=0). At this page I entered "Yuasa YTZ12S" into the search box and was brought to the following page: (http://www.rosevillehonda.com/catalog_keyword_search3.asp?keysearch=Go&doft...⇄ At this page I clicked on the picture of the Yuasa Corporation brand battery that was pictured and was brought to the following page: (http://www.rosevillehonda.com/eshopprod_cat_8506-28413_product_1512889.YUASA_FA...⇄ On this page it showed another picture of a Yuasa Corporation brand battery and here I selected an purchased the battery I needed (model YTS12S) and paid $93.91 via PayPal for the battery. When I went to pick up the battery on 1/7/14 the sales clerk brought me a Parts Unlimited brand battery of the same size. I told him that I ordered a Yuasa corporation (brand) battery and he told me that based on the product number (2113-0091) I ordered a Parts Unlimited battery and that the Yuasa Corporation brand were more expensive. I showed him how I ordered the battery from their website (as described above) and he called out the parts manager. I showed the parts manager the process by which I ordered the battery and he indicated that it was not his fault b/c someone else sets up there website. He told me that the battery I wanted cost $179.95. It can be found at: http://www.rosevillehonda.com/eshopprod_cat_8506-88264-28413_product_1512898_key...⇄ You will notice that the picture of the battery on this webpage is exactly the same as the picture on the other webpages. IT is also the picture of the battery shown on the Yuasa Corporation webpage: (http://store.yuasabatteries.com/p/ytz12s). After much complaining the manager agreed to sell me the battery I wanted at a discount. The store charged me an additional $46.07 for the batter I wanted so I wound up paying $139.98 ($46.07 +$ 93.91) for a battery that was advertised to cost $86.95 + tax.Desired Settlement: Most importantly I would like the store to update their website so that the proper item is shown. Nowhere on the their webpage does it clearly state that you are ordering other than a Yuasa Corporation brand battery nor does it state that the picture is for illustrative purposes only and that the actual item may be different. I also think I am due a refund of $46.07

Business

Response:

The battery that he purchased online was the battery he received. Under the battery description is the battery part number that he was purchasing. Our website is designed by an outside company and they use our vendors parts pictures and part information. We offered to refund his purchase but instead sold him the battery he wanted, at our dealer cost and applied the amount he paid on paypal. At that time he seemed satisfied.

Sent on: 1/24/2014 1:08:58 PM