Roseville Volkswagen

Hello there,
We apologize for your situation and we vow to honor your privacy pursuant to our privacy policy. We apologize for the inconvenience.
Here is our privacy policy:
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit...

some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this carefully to understand what we do. The types of personal information we collect and share depend on the product or service you have with us. The information can include: social security number and income, account balances, payment history, credit history and employment information. When you are no longer our customer, we continue to share your information as described in this notice. All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Roseville Volkswagen to share, and whether you can limit this sharing.
We can share your personal information for our everyday business purposes, such as to process your transactions, maintain your accounts, respond to court orders and legal investigations or report to credit bureaus. We can also share your personal information when you: apply for financing, give us your income information, provide employment information, provide account information or give us your contact information.We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. Federal law gives you the right to limit only the following: sharing your affiliates' every business purposes such as information about your creditworthiness, affiliates from using your information to market to you, and sharing for nonaffiliates to market to you. State laws and individual companies may give you additional rights to limit sharing.
Hopefully, the above will help to ease your mind in regards to the safeguarding of your information. If you have any additional questions or concerns, please do not hesitate to reach out to us for a prompt response.
Thank You,
Roseville Volkswagen

Review: Car was taken in for service 07.09.2015 for ignition switch sticking and not allowing key to turn, and start car. 07.10.15 Was told by Service Manager,that the car needed a new ignition key system, would take 10 days and 1100 dollars to fix. Was told on 07.11.2015 that there was also a problem with EVAP canister; quoted 1100 to fix. Told car would be ready by 07.24.2015, for key system because it took TEN DAYS from factory to code to my car. Called by additional service technician of Sat 7.18.2015 said keying system and EVAP canister fixed. I am concerned that it was done so quickly. The service manager ALSO said that the new issues that needed to be fixed was that the spark plugs needed changing as well, due to misfiring. I was given a new quote of $1283.04. At this time I approved the spark plug replacement, because we were under the original estimate of 2200.00. Five minutes later another technician, called back and said that the previous quote was incorrect and labor was not included. The new quote was should be 2400. I told the technician that this was not the quote that I was originally given of $2200. At this time I rescinded permission to replace the spark plugs. I also asked if the work that I had done on the car in 01.27.2015 concerning the EVAP plug was related to what they had to fix with the EVAP cannister THIS time. He said he would talk to other tech and get back to me on Monday when he returned, and I could discuss it with him then. I am concerned that there will be "additional" issues that need to be resolved with Roseville Volkswagon. I feel like I am being taken advantage of.Desired Settlement: I would like this issue resolved. There is a warranty of 12 months/ or 12,000 miles for work done on the car. The work done in January regarding the EVAP Valve is directly related to the EVAP cannister issue that my car currently has. I am asking that, $1100.00 be removed from my bill

Business

Response:

To whom this may concern ([redacted]), We apologize for the customers concerns regarding her recent service experience. We want to make sure the customer is given accurate information and explained the work that was performed. The customer did purchase an EVAP valve 01/27/15 and we do offer a 12 month/12,000 mile warranty on the parts and labor. If the customer came back to the dealership and had difficulties with this particular part we would be more than happy to replace for them under this warranty. When the customer returned to the dealership 07/09/2015 there was a different issue found with the canister, this unfortunately is a completely different part which is why it was not covered under the parts warranty. If the customer has issues with either of these parts going forward the parts themselves and labor will be covered under the 12month/12,000 mile warranty. Please let me know if there are any other questions or concerns so we can address in a timely manner. Thank you for your time, [redacted] Customer Relations Manager Roseville VW ###-###-#### [redacted]

Consumer

Response:

I am rejecting this response because:I do not agree with it. Although the 2 services were completed months apart, they were concerning the same EVAP system. Multiple parts help the entire system run. I researched online and through relatives to help me understand what the EVAP system does and how it works. I went to [redacted] and found this:"When the engine is running under certain conditions, the fuel vapors arepurged from the canister and burned inside the engine. The purge valveprecisely controls the amount of fuel vapor that is purged from the charcoalcanister."If the valve was faulty would that lead to a problem with the canister?? yes.This complaint was very hard to write. I considered myself a loyal customer, I haven't used any other service centers for my car. I have had the car for three years, and in the last two I was making regular trips every 4-5 months for some new repair. I am unsure if this can even be resolved. I do not feel comfortable returning to the dealer for any other service or repairs.

Business

Response:

To whom this may concern ([redacted]),Again we apologize for the customers concerns regarding her recent service experience. We looked over the customers information once more and we have come to the same conclusion. The second time the customer came in for service 07/09/15 there was a different part that needed to be replaced (canister). The original part (EVAP valve) that was replaced originally on 01/27/15 was not defective, had it been the same part that tested defective the customer would have been covered under the parts warranty. Now the customer has had two different parts replaced, if either one of these parts tests defective in the future they will be covered under the 12month/12,000 mile warranty for the parts and labor, but they need to be the identical part. Please let us know if there are any questions or if any additional information is needed.Thank you for your time,[redacted]

Review: I traded in a Jetta and purchased a Passat 8 months ago, and was told I would get money back for the Gap insurance on the Jetta but still havent. In April 2013 I traded in a Jetta and purchased a Passat from Roseville VW. The sales manager informed me that I would be getting over $600 back for the Gap insurance since it would be cancelled since im trading in the car. And I filled out all the paperwork. Well, 8 weeks passed and I still hadent received my money. So I called multiple times and everyone told me I would be getting it any day now, but I never did so I drove down there on two different occassions and on both occassions they had me fill out more cancellation forms and told me I would get the check within 8 weeks. Well I didnt get anything. And no one ever called me to follow up, I had to call in and everyone kept saying its been cancelled. So I called in again and asked for a manager and got transfered to [redacted], who deals with all the Gap insurance claims. She told me that she would look into it and let me know whats going on. About a week later, on Nov 19 2013, she calls and leaves me a voicemail saying they finally cancelled it on Oct 4th 2013 but I still have an open loan on the account. Well come to find out, since they didnt cancel the insurance on time when they were supposed to they ended up cancelling it on my Passat, which is the car I have right now, instead of the Jetta. So now I dont have any Gap insurance on my car if anything were to happen. I called her back informing her that I dont have an open loan since I dont have that car anymore, she told me she would talk to HR and try to get this handled. She has yet to follow up with me about the situation, I called her about 2 weeks ago and she said they were still trying to figure it all out. But hasnt followed up with me since. I called 2 days ago and spoke to [redacted] about if there are any incentives I can get, whether its a free oil change or anything, since its been over 8 months and I still dont have my money that was owed to me, and his response was "how fun", and said he would call me right back with an answer, but never did. I also emailed [redacted] the general manager about the whole situation and never got anything back from him either. So its been over 8 months,they cancelled the wrong Gap insurance, and I still dont have any money, and no one ever follows up with me at all. Im beyond fustrated and have given them so many chances to get my money back by filling out extra forms, calling over and over and still dont get anything back.Desired Settlement: I want the full amount of my Gap insurance backdated to April when it was originally supposed to be cancelled. And some type of incentive for having to wait all this time and getting horrible customer service while dealing with it, whether its some oil changes, gas cards, anyting!

Business

Response:

We have addressed the cusotmers concerns and have resloved thier issue as they requested.

Business

Response:

We have addressed the cusotmers concerns and have resloved thier issue as they requested.

Business

Response:

Business states that we refunded Ms [redacted] the full amount of her gap insurance backdated to April. We let her know her that her refund was coming to her and the check was cut on Dec 9, 2013. We did receive confirmation that check was cashed.

Review: The sales application signed, the request for an addditional signature for verify to credit score was of poor taste. Experian had just verified a score of over 125 points and my offering proof of financing to more than cover the cost of car was not evaluated properly. My signature may of been improperly left to fraud allegations.Desired Settlement: I request an apology in writing to include a confirmation of honoring clients privacy . The perception of an error may of been included in correspondence to inform other crediting agencies as a correction unecessary to a comprehensive credit report to include corrections of id theft to name and credit. If I did garner financing in excess of the amount /cost of a car how is it proper to exclude clients input? What does Revdex.com sugest.

Business

Response:

Hello there,

We apologize for your situation and we vow to honor your privacy pursuant to our privacy policy. We apologize for the inconvenience.

Here is our privacy policy:

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this carefully to understand what we do. The types of personal information we collect and share depend on the product or service you have with us. The information can include: social security number and income, account balances, payment history, credit history and employment information. When you are no longer our customer, we continue to share your information as described in this notice. All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Roseville Volkswagen to share, and whether you can limit this sharing.

We can share your personal information for our everyday business purposes, such as to process your transactions, maintain your accounts, respond to court orders and legal investigations or report to credit bureaus. We can also share your personal information when you: apply for financing, give us your income information, provide employment information, provide account information or give us your contact information.We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. Federal law gives you the right to limit only the following: sharing your affiliates' every business purposes such as information about your creditworthiness, affiliates from using your information to market to you, and sharing for nonaffiliates to market to you. State laws and individual companies may give you additional rights to limit sharing.

Hopefully, the above will help to ease your mind in regards to the safeguarding of your information. If you have any additional questions or concerns, please do not hesitate to reach out to us for a prompt response.

Thank You,

Roseville Volkswagen

Review: I purchased a used 2005 [redacted] A4 from this dealership on 10/17/2014. Since purchasing, I have found out that the heating unit does not work, they sold me an all wheel drive vehicle with 4 DIFFERENT types of tires(which can effect the performance of the car) and the check engine light turned on within a month of purchasing. I called back about a month after just to inquire about the heater, I was told I should have called within a week of purchasing. The actual performance has dropped quickly since the purchase, I had it serviced once since purchasing for an oil change as routine maintenance. Also, the sales team at the dealership failed to notify me that this car was almost due for a major service. I bought it at 68k miles and was told on my first visit to [redacted] of concord for servicing that it is due for $2300 service. This would DEFINITELY have influenced my decision to buy or not.Desired Settlement: I would like them to pay for the major service and repair of all aspects that were wrong with the car, OR issue me a refund of the $2000 down payment that I paid to them, and buy out the rest of the loan with [redacted] that I took out to purchase the car.

Business

Response:

After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer Edmund Cepeda was offered a three day money back guarantee allowing him to have his own mechanic or Audi dealership inspect the vehicle. The customer was also offered an extended service contract to ensure if there were future necessary repairs he would be covered. The customer did decline these additional coverages and signed. We did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signed. Finally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicle. The customer did sign acknowledging he is aware of the K Certified Power Train Warranty.

Business

Response:

After reviewing the customers file and purchase agreement including all notes and documentation we have gathered that the customer [redacted] was offered a three day money back guarantee allowing him to have his own mechanic or [redacted] dealership inspect the vehicle. The customer was also offered an extended service contract to ensure if there were future necessary repairs he would be covered. The customer did decline these additional coverages and signed. We did show the customer a copy of the vehicles carfax to ensure he was aware of the vehicles current condition and history which he also signed. Finally, the customer was given a copy of the vehicles K Certified Pre-Owned Vehicle Inspection Report to ensure he was aware of the work that was completed on the vehicle. The customer did sign acknowledging he is aware of the K Certified Power Train Warranty.

Review: I have an extended warranty contract on a car I bought from them. I called them to cancel the policy and they are giving me the runaround on reimbursing me on the contract.Desired Settlement: I would like the money back that they owe me on the contract.

Business

Response:

Hello there [redacted],

Our apologies for any miscommunication that may have occurred regarding the cancellation of your extended warranty contract.

Your refund will be in the amount of $2197.95 and has been mailed to you. Please see the attached document for a copy of your check.

Sorry for any inconvenience that this situation may have caused you. Please let us know

if there is anything else that we can do for you.

Thanks,

Roseville Volkswagen

Review: I purchased a used [redacted] TSX from Roseville Volkswagen. Upon purchase I was provided a [redacted] history report that reflected absolutely no accidents. I was suspicious that it was possible the front of the vehicle had been repainted but wasn't sure. The salesman said it absolutely had not and brought in two others (sales staff & service) to assure me with a paint sensing device. The salesman insisted that the paint was factory and that I should not have any problems. I was assured that if problems were to arise I could return.Within 60 days of purchase the entire bumper began to bubble and peel drastically. I have called numerous times and even visited the location on three different occasions all while getting the run around. Always a promise to have a returned call from a manager. Every receptionist and assistant manager I have spoke to has agreed that it is unacceptable to purchase a vehicle with such a defect.I have had three different estimates to repaint the bumper of my vehicle all averaging $1000. All professionals have stated the vehicle has after market paint and was likely repainted (poorly) immediately before my purchase. In closing, I feel confident that Roseville Volkswagen staff was aware of the defect and attempted to conceal it. I feel that the staff members were dishonest and denied me the opportunity to make an informed decision about my purchase and continue to emphasize that by refusing to respond to me.Desired Settlement: I have spent several months attempting to speak to and work through this issue with the management staff at Roseville Volkswagen. In the mean time the paint on my vehicle is continuing to peel and bubble. I would like to see Roseville Volkswagen make a good faith effort at repairing the bumper.

Consumer

Response:

Consumer states that the business has contacted her directly, apologized profusely, and repainted the car to her satisfaction. Consumer would like to thank the business for their quick response in resolving the matter.