Rosewood Care Ctr

Rosewood Care Center on Royal Blvd in Elgin IL was the rehab facility for my mother *** *** from 9-19-to 11-23-I am *** youngest daughter as well as her medical and financial POA due to her dementiaDuring that time of care; the evening staff (11:30pm) crushed a hearing aid underfoot and lost the second hearing aid within one week of the first incidentI was told by *** Tuscano (Director of Nursing) that the hearing aids would be paid for by the instituteI even went to far as to work with *** on working this through the Rosewood system by delaying replacement of the second hearing aidWhen I realized that all I had managed to do was delay the quality of my mother's life by hearing, I replaced the second hearing aid again at my cost weeks after it was lost I have had (5) unanswered emails to *** *** and *** *** regarding thisEach email had copies of the invoices *** had previously physically received and acceptedIn addition to the unfulfi