June 28, 2016VIA FIRST CLASS MAILMs [redacted] The Revdex.com [redacted] ***RE: Complaint Case # [redacted] Dear Ms [redacted] ,McKesson Patient Care Solutions Inc(MPCS) received your letter dated 06/14/that outlines complaint case number [redacted] MPCS strives to provide the highest quality services and products and considers any customer concern of the highest importance.MPCS is a provider of medical equipment that receives orders and referrals from physicians for medical products, dispenses products directly to individuals and bills insurances on the individuals’ behalf when they assign benefits to MPCSUpon reviewing the customer’s concerns, it appears that MPCS had two addresses listed for this customer -one in the state of Florida and a P.OBox in OhioAccording to the shipping records, the supplies were shipped, delivered and received at the Florida addressAs a result, the customer’s insurance was billed, and the benefit copayment was applied to the customer’s account, which resulted in the customer’s balance of $20.79.As indicated in the complaint, it appears that the customer did not receive his suppliesAs a result, MPCS will process a credit to his insurance, and has credited $to his accountTherefore, he should not receive any additional statements from MPCS moving forward.MPCS regrets any inconvenience this caused, and is focused on continued improvement to help ensure quality service and overall customer satisfactionWe appreciate the opportunity to respond and will continue to evaluate processes so that similar issues may be prevented in the future.Sincerely,Meredith H***Manager, Government Programs Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My reason is that on February 9th, I received a phone call from Paula S [redacted] of McKesson which went to my voice mail? I immediately returned the call and spoke to her? She apologized to me for the mixup and said they would issue a credit to close out this invoice? Today, March 2nd, I have received yet another invoice from them? I called Paula S [redacted] and received her voice mail? I left her a message with my name and account number asking her to return my call? Realizing that I failed to leave my phone number, I called back and once again got her voice mail? I then left my name, account number and phone number? I am awaiting to hear from her.I totally agree with what McKesson said in their response about my insurance being canceled for the month of July 2016, and the reason is that I had not my share of cost for that month? What they did not say that is what matters? My order was placed when I had reached my share of cost for the month? They delayed shipment and then submitted the bill to the Medicaid in July ? Additionally they will not even take an order unless I have met the share of cost? This is verified by their office each time an order is placed and since I had met the share of cost and Medicaid would pay for it in the month of June, they processed my order? I have spoken to several people within McKesson regarding this? None are willing to accept blame or to acknowledge the mistake was on their end, except for my conversation with Paula S [redacted] ? But it appears as if something went amiss in getting that handled in a timely manner.I wish this to remain open until such time as this invoice is handled by McKesson? They are the one that made the mistake? Not me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
RE: Complaint Case # [redacted] , follDear Ms [redacted] ,McKesson Patient Care Solutions Inc(MFCS) received your letter dated 03/02/providing notification that the customer was dissatisfied with the responseTherefore, to address his outstanding concerns, MPCS reached out to the patient directly to reach resolution.It appears that while the account was previously adjusted to address the outstanding balance, this occurred after a statement was generated and sentThe MPCS team lead confirmed that the adjustment occurred, and notified the customer on 03/08/that his account should be up to date with no outstanding balance.MPCS appreciates the continued opportunity to review and respond to concerns reported from customersWe regret any inconvenience and will continue to worlc to improve processes to better meet the needs of our customers.Sincerely,Meredith H***Manager, Government Programs Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do appreciate both the Revdex.com and McKesson for working together to get this misunderstanding resolved In addition, I wish to especially thank them for responding in writing that this situation has been completely resolved Regards, [redacted]
June 28, 2016VIA FIRST CLASS MAILMs [redacted] The Revdex.com [redacted] ***RE: Complaint Case # [redacted] Dear Ms [redacted] ,McKesson Patient Care Solutions Inc(MPCS) received your letter dated 06/14/that outlines complaint case number [redacted] MPCS strives to provide the highest quality services and products and considers any customer concern of the highest importance.MPCS is a provider of medical equipment that receives orders and referrals from physicians for medical products, dispenses products directly to individuals and bills insurances on the individuals’ behalf when they assign benefits to MPCSUpon reviewing the customer’s concerns, it appears that MPCS had two addresses listed for this customer -one in the state of Florida and a P.OBox in OhioAccording to the shipping records, the supplies were shipped, delivered and received at the Florida addressAs a result, the customer’s insurance was billed, and the benefit copayment was applied to the customer’s account, which resulted in the customer’s balance of $20.79.As indicated in the complaint, it appears that the customer did not receive his suppliesAs a result, MPCS will process a credit to his insurance, and has credited $to his accountTherefore, he should not receive any additional statements from MPCS moving forward.MPCS regrets any inconvenience this caused, and is focused on continued improvement to help ensure quality service and overall customer satisfactionWe appreciate the opportunity to respond and will continue to evaluate processes so that similar issues may be prevented in the future.Sincerely,Meredith H***Manager, Government Programs Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My reason is that on February 9th, I received a phone call from Paula S [redacted] of McKesson which went to my voice mail? I immediately returned the call and spoke to her? She apologized to me for the mixup and said they would issue a credit to close out this invoice? Today, March 2nd, I have received yet another invoice from them? I called Paula S [redacted] and received her voice mail? I left her a message with my name and account number asking her to return my call? Realizing that I failed to leave my phone number, I called back and once again got her voice mail? I then left my name, account number and phone number? I am awaiting to hear from her.I totally agree with what McKesson said in their response about my insurance being canceled for the month of July 2016, and the reason is that I had not my share of cost for that month? What they did not say that is what matters? My order was placed when I had reached my share of cost for the month? They delayed shipment and then submitted the bill to the Medicaid in July ? Additionally they will not even take an order unless I have met the share of cost? This is verified by their office each time an order is placed and since I had met the share of cost and Medicaid would pay for it in the month of June, they processed my order? I have spoken to several people within McKesson regarding this? None are willing to accept blame or to acknowledge the mistake was on their end, except for my conversation with Paula S [redacted] ? But it appears as if something went amiss in getting that handled in a timely manner.I wish this to remain open until such time as this invoice is handled by McKesson? They are the one that made the mistake? Not me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
RE: Complaint Case # [redacted] , follDear Ms [redacted] ,McKesson Patient Care Solutions Inc(MFCS) received your letter dated 03/02/providing notification that the customer was dissatisfied with the responseTherefore, to address his outstanding concerns, MPCS reached out to the patient directly to reach resolution.It appears that while the account was previously adjusted to address the outstanding balance, this occurred after a statement was generated and sentThe MPCS team lead confirmed that the adjustment occurred, and notified the customer on 03/08/that his account should be up to date with no outstanding balance.MPCS appreciates the continued opportunity to review and respond to concerns reported from customersWe regret any inconvenience and will continue to worlc to improve processes to better meet the needs of our customers.Sincerely,Meredith H***Manager, Government Programs Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do appreciate both the Revdex.com and McKesson for working together to get this misunderstanding resolved In addition, I wish to especially thank them for responding in writing that this situation has been completely resolved Regards, [redacted]