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Rosin Technologies

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Rosin Technologies Reviews (1)

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear Revdex.com,
Thank you for taking the time to bring *** ***'s concerns to usFirst, we would like to apologize for any inconvenience we may have caused Mr***It is always our goal to ensure that our valued customers
have a positive experience with us
We understand Mr*** was greatly upset with our customer service and our productWe clearly have not succeeded in meeting the customer's expectationsIn light of this we felt the best possible solution would be to issue *** a full refundWe did notify him of the refund via a phone call on September 25, The refund cashier's check was delivered and signed by Mr*** on September 28,
Again we genuinely apologize for any distress caused on our behalfPlease contact us at ***@rosintechnologies.com if there are further concerns or questions
Kind Regards,
Rosin Technologies
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't, I wanted the press not a refund and one of their reps told me that they had received too much negative feedback from my order so they were going to cancel itSo admit that the unit was faulty and caught on fire and someone from foundation extracts who is also owned by rosin technologies threatened me with the cancellation of my order unless I pulled a video that showed the unit being faulty and recant all my statements
Final Consumer Response /* (4200, 15, 2015/10/19) */
***Document Attached***
They threatened me with a refund I did not want a refund they forced me to take it, they did not inform me of a refund actually I got an e mail with a return invoice from *** who wouldn't reply and I had to call *** after the e mail to see what was going onRosin tech y'all had no intentions of informing me of the refund, you threatened me in probably the most unprofessional manner possible, through your extract company on instagram and told me "if I don't recant my statements and pull the videos and pics you would send my money back" I was not happy with a refund I did not want a refund I wanted what I paid for, what I invested in, you basically used my used it to make your presses then told me to get lostAlso the morning I called when I got the e mail of notice of return *** informed me that me nor my family or anyone from Twitch Extracts could buy from Rosin technologiesIf all the apologies are truthful you wouldn't ban us from buying your productsI have attached what they say was them informing me of a refund, Rosin technologies is also Foundation extracts
Final Business Response /* (4000, 11, 2015/10/19) */
***Document Attached***
Additional Information for Case # XXXXXXXX
*** *** was notified via phone on September 25, about the refundHe was seemingly fine with thisHe was also notified via email that day of the tracking number proving the refund check was on the way
Attached:
Email sent to *** *** with tracking number to refund checkWe considered the customer OK with the resolution at this point9/25/
Copy of Cashier's Check issued to M***The amount includes full refund for the press as well as an additional $to cover costs the customer may have incurred returning the product to usThe check is dated 9/25/
Here is the tracking link showing Mr*** accepted our refundHe signed for it on 9/28/
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX... /> Please contact us at ***@rosintechnologies.com if you have further questions

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Address: 215 Jason Ct, Corona, California, United States, 92879-6199

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