Rosner Volkswagen of Fredericksburg

To whom it may concern, I, Matthew G***, Service Director for VW of Fredericksburg, am responding on behalf of [redacted] regarding Ms [redacted] ' recent resolution I reached out to Ms [redacted] following her second visit, and subsequent Revdex.com complaint, having been unaware the keys didn't hold programming following her second visit I invited her back in so I could resolve her concern at no charge to her along with providing a loaner vehicle at no charge to make sure the vehicles keys remained working over a period of a few days, not hours Ms [redacted] dropped her vehicle off, we resolved her concern, and I also informed her I would see to it she was refunded the amount she spent unnecessarily on keys Ms [redacted] informed me that she was happy with the outcome and would withdraw her Revdex.com complaint

Revdex.com spoke with Mr [redacted] from the businessThe customer’s vehicle was towed to their location as a no start no crankThere was an issue with the alternator and the battery was deadThe service advisor called the customer with the estimate and the time frame to get the custom order in to their locationThe customer agreed to that work, when the alternator arrived the tech because the workAt that time it was discovered when the original work was done elsewhere it was not installed correctly and that caused damage to the cable setThe customer was informed of this additional charge of about $94, they were not going to charge her the labor for thisThey managed to get this expedited to their location because the customer had a timeframe issueOnce it arrived it was installed, the bill was paid and the customer left the locationThe follow week the customer contacted the location because the check engine line came on and it would not driveShe requested a refundThe customer did not bring the vehicle in for a drivability issueThe business offered to have the vehicle towed to their location, they would cover the tow costIf there was an issue with the parts their installed due to the part right out of the box that would be a covered cost and if it was work they did they would want to do thatHowever, if it was additional work that would be the responsibility of the customerShe declined the offer at the time

Revdex.com: I have been contacted by the Rosner Volkswagen of Fredericksburg regarding complaint ID [redacted] After discussion with the customer service manager discussing the details of my complaint, he reluctantly issued a refund of the total amount I paid for the light bulb replacement Regards, [redacted] ***

I, Matthew G [redacted] Service Director at VW of Fredericksburg, am responding on [redacted] ***'s behalf I contacted and had a conversation with Mr [redacted] on Friday April 22, regarding the broken A/C vent louvers in the BMW he purchased at our facility He stated he "was out and will need to get back to me once he looks at his schedule" and told me he would like the conversation in writing via email I acknowledged and immediately followed up with an email Below you'll find a copy of that email, which I have not yet received a response from MrHeneghan[redacted] ,Per your request to have our conversation in writing, I would like to apologize for the miscommunication that occurred after the purchase of your vehicle [redacted] instructed me to contact you to invite you back so that I could look at your vehicle to see what could be done to remedy your concern regarding the broken A/C vent louvers Through no fault of their own, somewhere along the lines there was a miscommunication between myself and the sales department about how the situation was to be handled At this time I would like to extend the invite to you so that you may return to have your vehicle’s vents looked over in order to determine what the best resolution will be Please feel free to contact me via email or by the direct number listed below, I look forward to hearing from you.Best regards,Matthew G [redacted] Service Director Jefferson Davis Highway, Fredericksburg, VA 540-898-1600Volkswagen of Fredericksburg Mazda of Fredericksburg

The customer confirmed this complaint has been resolved directly by the business

I, Matthew G*** Service Director at VW of Fredericksburg, am responding on *** ***'s behalf. I contacted and had a conversation with Mr*** on Friday April 22, regarding the broken A/C vent louvers in the BMW he purchased at our facility. He
stated he "was out and will need to get back to me once he looks at his schedule" and told me he would like the conversation in writing via email. I acknowledged and immediately followed up with an email. Below you'll find a copy of that email, which I have not yet received a response from MrHeneghan.***,
Per your request to have our conversation in writing, I would like to apologize for the miscommunication that occurred after the purchase of your vehicle. *** *** instructed me to contact you to invite you back so that I could look at your vehicle to see what could be done to remedy your concern regarding the broken A/C vent louvers. Through no fault of their own, somewhere along the lines there was a miscommunication between myself and the sales department about how the situation was to be handled.
At this time I would like to extend the invite to you so that you may return to have your vehicle’s vents looked over in order to determine what the best resolution will be. Please feel free to contact me via email or by the direct number listed below, I look forward to hearing from youBest regards,
Matthew G*** Service Director Jefferson Davis Highway, Fredericksburg, VA 540-898-Volkswagen of Fredericksburg Mazda of Fredericksburg

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information provided to Revdex.com by the dealership was not completely true Yes, the car was towed in and I followed up with a phone call to convey to *** *** the issues the car was having and that I wanted a diagnotic test run on the car to find out what is causing the problem(s) She said it would be done after the new alternator was installed I did not rush the dealership in getting the car back to me but I did inform the of the logistics of getting it there My daughter is attending Radford University and it is a 4.5-hour drive from the dealership Yes, I did pay for the repairs and I expected that dealership had done due dilligence in inspecting the car to ensure that all my concerns were addressed that I had explained to *** on the phone When I picked the car up I wanted to talk at length with *** about the repairs, but again he appeared to be in a rush because as he was shaking my hand as he was walking away I had more questions, but you really can't talk to someone if they are walking away from you When he and I spoke on the phone, *** said because *** didn't write my concerns down the dealership was not obligated to do anything but replace the parts (Again, I could have had that done for free at Sears I explained to them I didn't want to take it back to Sears because I wanted the job done right The impression I was given by *** is he doesn't care about customer service or the Volkeswagen brand and I had to terminate the phone call twice because of his phone manners Secondly, when I mentioned Revdex.com he said he will look forward to my claim The whole reason why I brought it to the dealership is its their product and they should be better at pin-pointing any problems with their cars We already established that the problem was more than the alternator I decline the offer of having them tow the car in for several reasons The first reason is I don't have any more money and we know they are going to charge me more money as they stated Second, I am totally disillusioned in the quality of their work, do not trust them to do the job correctly, and fear for the safety of my daughter Perhaps I expected too much from this dealership to fix the problem not treat the symptoms Third, yes they offered to have the car towed in at my expense if they found something else wrong besided the parts installed *** made that clear as did MrKloppman *** made it abundantly clear I was NOT getting a refund Their response was carefully worded and didn't tell the whole story, but again I did tell *** the issues the car was having over the phone (the check engine light and battery light were not a new symptoms), but she didn't write it down, therefore, the dealership didn't take action on them*** emphasized that fact The ticket did mention electrical problems, so wouldn't it make sense to test the entire electrical system? Not writing down the customers concerns is convenient in these types of situations because it put the customer at a disadvantage The engine stopping while driving after Volkeswagen repaired the car was a new issue To the average person, if all was well with the car after having it repaired by the dealership, I would not be filing this claim I am filing it because yes, I was upset the car stopped working after picking it up 1/days earlier and other customers need to know how Volkeswagen of Fredericksburg does business and the culture of the dealership In my opinion, it is sad I wasted $on a dealership and brand that does not stand behind their product Further, their responses feel scripted and unoriginal, more like excuses At this point, we are at an impasse because I don't have any money for more repairs nor do I want to take the chance of trusting them by having the car towed in and repaired and I am unable to pay The dealership could possibly charge me for repairs along with storage I simply can not afford it, I gave them ALL the money I had, at I don't want to put my daughter's life at risk if something else was or was not done After talking to them even they are guessing if the technician did the job correctly or they put in a faulty part Regards,*** ***
***
*** ***

[redacted] purchased a truck that was sold AS IS by our dealership due it being 10 years old and having over 120,000 miles on it. The vehicle was represented and sold AS IS and Mrs. Carter signed several documents acknowledging that she was aware that the vehicle was being sold as is with...

no warranty implied and written. She was offered the opportunity to purchased an extended warranty at the time of purchase however she declined. Although she declined to purchase the warranty we asked them to get the vehicle to us so we could have checked out to determine what repairs were needed. In a situation like this we would perform the repair and would reduce the repair bill to our cost on the parts and labor. It would still be the responsibility of the customer to pay but it would be at a greater savings when compared to the normal repair rate. Mrs.The vehicle was never brought to us for us to take this action.

To whom it may concern, I, Matthew G[redacted], Service Director for VW of Fredericksburg, am responding on behalf of [redacted] regarding Ms. [redacted]' recent resolution.  I reached out to Ms. [redacted] following her second visit, and subsequent Revdex.com complaint, having been unaware the...

keys didn't hold programming following her second visit.  I invited her back in so I could resolve her concern at no charge to her along with providing a loaner vehicle at no charge to make sure the vehicles keys remained working over a period of a few days, not hours.  Ms. [redacted] dropped her vehicle off, we resolved her concern, and I also informed her I would see to it she was refunded the amount she spent unnecessarily on keys.  Ms. [redacted] informed me that she was happy with the outcome and would withdraw her Revdex.com complaint.

To whom it may concern,
 
I, Matthew G[redacted], Service Director for VW of Fredericksburg, am responding on behalf of [redacted] regarding Ms. [redacted]' recent resolution.  I reached out to Ms. [redacted] following her second visit, and subsequent Revdex.com complaint, having been unaware...

the keys didn't hold programming following her second visit.  I invited her back in so I could resolve her concern at no charge to her along with providing a loaner vehicle at no charge to make sure the vehicles keys remained working over a period of a few days, not hours.  Ms. [redacted] dropped her vehicle off, we resolved her concern, and I also informed her I would see to it she was refunded the amount she spent unnecessarily on keys.  Ms. [redacted] informed me that she was happy with the outcome and would withdraw her Revdex.com complaint.

I, Matthew G[redacted] Service Director at VW of Fredericksburg, am responding on [redacted]'s behalf.  I contacted and had a conversation with Mr. [redacted] on Friday April 22, 2016 regarding the broken A/C vent louvers in the BMW he purchased at our facility.  He stated he...

"was out and will need to get back to me once he looks at his schedule" and told me he would like the conversation in writing via email.  I acknowledged and immediately followed up with an email.  Below you'll find a copy of that email, which I have not yet received a response from Mr. Heneghan.[redacted],Per your request to have our conversation in writing, I would like to apologize for the miscommunication that occurred after the purchase of your vehicle.  [redacted] instructed me to contact you to invite you back so that I could look at your vehicle to see what could be done to remedy your concern regarding the broken A/C vent louvers.  Through no fault of their own, somewhere along the lines there was a miscommunication between myself and the sales department about how the situation was to be handled.  At this time I would like to extend the invite to you so that you may return to have your vehicle’s vents looked over in order to determine what the best resolution will be.  Please feel free to contact me via email or by the direct number listed below, I look forward to hearing from you.Best regards,Matthew G[redacted] Service Director 5208 Jefferson Davis Highway, Fredericksburg, VA 22408 540-898-1600Volkswagen of Fredericksburg Mazda of Fredericksburg

Revdex.com spoke with Mr. [redacted] from the business. The customer’s vehicle was towed to their location as a no start no crank. There was an issue with the alternator and the battery was dead. The service advisor called the customer with the estimate and the time frame to get the custom order in to their...

location. The customer agreed to that work, when the alternator arrived the tech because the work. At that time it was discovered when the original work was done elsewhere it was not installed correctly and that caused damage to the cable set. The customer was informed of this additional charge of about $94, they were not going to charge her the labor for this. They managed to get this expedited to their location because the customer had a timeframe issue. Once it arrived it was installed, the bill was paid and the customer left the location. The follow week the customer contacted the location because the check engine line came on and it would not drive. She requested a refund. The customer did not bring the vehicle in for a drivability issue. The business offered to have the vehicle towed to their location, they would cover the tow cost. If there was an issue with the parts their installed due to the part right out of the box that would be a covered cost and if it was work they did they would want to do that. However, if it was additional work that would be the responsibility of the customer. She declined the offer at the time.

Revdex.com:
I have been contacted by the Rosner Volkswagen of Fredericksburg regarding complaint ID [redacted].  After discussion with the customer service manager discussing the details of my complaint, he reluctantly issued a refund of the total amount I paid for the light...

bulb replacement.
Regards,
[redacted]

Review: I went in on 3/21 to the VW dealer because my keys on a 2012 Jetta with 48k miles were not working as designed. The car was saying no key when the key was in the car. I was charged $110 to reprogram my keys. The very next day, I got into my car and yet again the car says no key. I go back into my house and get the spare key which starts my car. I call the dealership and explain to them that my keys are doing the exact same thing that I brought my car in for. I express that they had not fixed my problem, and no one verified that my keys worked when I picked up the car, and in fact, I walked out passed the maintenance bays got in my dirty car and drove off, and that they did not even take care and courtesy wash the vehicle. I was told that that my keys were bad and that if I purchased a new key that I would not be charged to program it by Bruce. I expressed that I did not believe that my keys were programmed correctly in the first place. I asked for them to take another look because it seemed that the programming failed. Bruce tells me that if they take another look at their faulty work, and if it turns out that I need a key that I would be charged another $110 to program the keys. This was after he told me that I would not be charged to program the new keys if I needed to buy one. I ended up spending $284 for two new keys to my car, which took 10 days to come in. I took the Jetta back into them, and they claimed to program all four of the keys, and guess what only one of these four keys (one of my original keys; not even the new keys that I paid for) adequately works with my car. $394 down the drain dealing with these incompetent crooks. Bruce called me to come pick up my car, and told me that all of my keys were working. When I arrive a their shop and test my keys 1 of 4 works adequately with the car. (the old key).Desired Settlement: Refund

Business

Response:

To whom it may concern, I, Matthew G[redacted], Service Director for VW of Fredericksburg, am responding on behalf of [redacted] regarding Ms. [redacted]' recent resolution. I reached out to Ms. [redacted] following her second visit, and subsequent Revdex.com complaint, having been unaware the keys didn't hold programming following her second visit. I invited her back in so I could resolve her concern at no charge to her along with providing a loaner vehicle at no charge to make sure the vehicles keys remained working over a period of a few days, not hours. Ms. [redacted] dropped her vehicle off, we resolved her concern, and I also informed her I would see to it she was refunded the amount she spent unnecessarily on keys. Ms. [redacted] informed me that she was happy with the outcome and would withdraw her Revdex.com complaint.

Review: After purchasing vehicle and as about to leave lot, notice two broken vent clips. The first vent that is easily noticeable, the clip had been broken, but was placed back on the surface to appear as if it was not broken. The second of the two vents, much less noticeable, was missing the clip completely. Stopped car in front of building and went in and asked Taylor about the clip. She stated that she was not aware and came out to inspect along with Brandon C[redacted]. He entered the car and noted that it was broken. He stated that they would make it right, he took pictures of car with Taylor’s cell phone and said that they would be in contact when I could come back into have the part fixed. I left the dealer after being informed from both Brandon C[redacted] and Taylor that the vent would be fixed.

I then called on Monday to inquire about the status of the part.

3/28/16

0847am: place call, ask for Taylor, sent to voicemail

0848am: place call, ask for manager, told available, then sent to voicemail

0849am: place call, ask for manager, told available, then sent to voicemail and left voicemail

1023am: place call, ask for manager, told available, then sent to voicemail and left voicemail

329pm: place call, ask for manager, told available, then sent to voicemail and left voicemail asking for return of call.

3/29/16

149pm: place call, ask for manager, told available, then sent to voicemail and left voicemail asking for return of call.

151pm: place call and speak with Brandon C[redacted], informed me that they will not provide the service to repair the vent as promised. Mention to C[redacted] that he stated that they would fix the vent and make everything right. Taylor, sales agent, instructed C[redacted] to take photographs of vent. He states that he spoke with the used car manager and they are refusing to repair vent. Stated that the car manager instructed him that he could not perform the service because the car is as

Out of characters, unable to post entire complaint.Desired Settlement: I would like the part ordered and installed. At least ordered, and I can install it myself.

Business

Response:

I, Matthew G[redacted] Service Director at VW of Fredericksburg, am responding on [redacted]'s behalf. I contacted and had a conversation with Mr. [redacted] on Friday April 22, 2016 regarding the broken A/C vent louvers in the BMW he purchased at our facility. He stated he "was out and will need to get back to me once he looks at his schedule" and told me he would like the conversation in writing via email. I acknowledged and immediately followed up with an email. Below you'll find a copy of that email, which I have not yet received a response from Mr. Heneghan.[redacted],Per your request to have our conversation in writing, I would like to apologize for the miscommunication that occurred after the purchase of your vehicle. [redacted] instructed me to contact you to invite you back so that I could look at your vehicle to see what could be done to remedy your concern regarding the broken A/C vent louvers. Through no fault of their own, somewhere along the lines there was a miscommunication between myself and the sales department about how the situation was to be handled. At this time I would like to extend the invite to you so that you may return to have your vehicle’s vents looked over in order to determine what the best resolution will be. Please feel free to contact me via email or by the direct number listed below, I look forward to hearing from you.Best regards,Matthew G[redacted] Service Director 5208 Jefferson Davis Highway, Fredericksburg, VA 22408 540-898-1600Volkswagen of Fredericksburg Mazda of Fredericksburg

Review: My husband and I bought used [redacted] truck with approximately 124000 miles on July 24.2016. the salesman gave us a checklist and that the truck was in good condition. The truck was "bought as is" without extended warranty. The transmission went out on August 4,2016 so it had to be taken to [redacted] Transmission shop . The shop fixed the truck on 8.12.2016 and the cost was approximately $2900.00 . My husband called the Volkswagen Dealership in Fredericksburg on August 4th to let them know the transmission had went and to see what they would do regarding cost to fix the truck. The dealership said they would stand behind their word and see what they can do . They just needed copy of work and cost from Amoco. My husband called the Volkswagen dealership repeatedly that week from August 8th through August 12th. On August 11th my husband called Volkswagen and gave them the cost. I took the receipt in on August 13th and manager took it to general manager but they stated they could not help us with the cost because we bought the truck "as is" and did not buy the extended warranty. I feel that the Volkswagen Dealership sold us a lemon and should help us .Desired Settlement: I feel the Volkswagen dealership should help pay $2900.00. Transmission should not go less than 2 weeks from buying the truck.

Business

Response:

[redacted] purchased a truck that was sold AS IS by our dealership due it being 10 years old and having over 120,000 miles on it. The vehicle was represented and sold AS IS and Mrs. Carter signed several documents acknowledging that she was aware that the vehicle was being sold as is with no warranty implied and written. She was offered the opportunity to purchased an extended warranty at the time of purchase however she declined. Although she declined to purchase the warranty we asked them to get the vehicle to us so we could have checked out to determine what repairs were needed. In a situation like this we would perform the repair and would reduce the repair bill to our cost on the parts and labor. It would still be the responsibility of the customer to pay but it would be at a greater savings when compared to the normal repair rate. Mrs.The vehicle was never brought to us for us to take this action.

Review: I would like to lodge a formal complaint against Volkeswagen of Fredericksburg, VA Dealership. I had work done at Sears the car ran for 6 months replacing alternator and battery. I took it to Volkeswagen and after having it for a whole week in repairs it ran for 2 1/2 DAYS (4/7/15) only (replacing the same parts and power cable). When I pick the car up I asked [redacted] if they checked the car out from top the bottom he said yes. He was too busy trying to leave to talk to me in depth about the repairs. On the other hand, I called [redacted] and told her the car was having the same problem and that Volkeswegan didn't fix anything. The purpose of me taking it to the dealership is I had confidence that dealership have seen every problem and can fix them. They basically treated the symptoms like Sears without getting to the real root of the problem. The car stopped while my daughter was driving and she was almost hit from behind. [redacted] response was cars are like our health, one day we are fine the next we may be ill. After hearing that for the third time, this excuse is unacceptable and shows no concern for safety of the driver. The message conveyed was Volkeswagen of Fredericksburg does not stand behind their work no further than their parking lot. Desired end result I want my $1321 returned!! Poor service.Desired Settlement: I would like to get my refund for $1321 for the repairs Volkeswagen of Fredericksburg claimed they did.

Business

Response:

Revdex.com spoke with Mr. [redacted] from the business. The customer’s vehicle was towed to their location as a no start no crank. There was an issue with the alternator and the battery was dead. The service advisor called the customer with the estimate and the time frame to get the custom order in to their location. The customer agreed to that work, when the alternator arrived the tech because the work. At that time it was discovered when the original work was done elsewhere it was not installed correctly and that caused damage to the cable set. The customer was informed of this additional charge of about $94, they were not going to charge her the labor for this. They managed to get this expedited to their location because the customer had a timeframe issue. Once it arrived it was installed, the bill was paid and the customer left the location. The follow week the customer contacted the location because the check engine line came on and it would not drive. She requested a refund. The customer did not bring the vehicle in for a drivability issue. The business offered to have the vehicle towed to their location, they would cover the tow cost. If there was an issue with the parts their installed due to the part right out of the box that would be a covered cost and if it was work they did they would want to do that. However, if it was additional work that would be the responsibility of the customer. She declined the offer at the time.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information provided to Revdex.com by the dealership was not completely true. Yes, the car was towed in and I followed up with a phone call to convey to [redacted] the issues the car was having and that I wanted a diagnotic test run on the car to find out what is causing the problem(s). She said it would be done after the new alternator was installed. I did not rush the dealership in getting the car back to me . . . but I did inform the of the logistics of getting it there. My daughter is attending Radford University and it is a 4.5-5 hour drive from the dealership. Yes, I did pay for the repairs and I expected that dealership had done due dilligence in inspecting the car to ensure that all my concerns were addressed that I had explained to [redacted] on the phone. When I picked the car up I wanted to talk at length with [redacted] about the repairs, but again he appeared to be in a rush because as he was shaking my hand as he was walking away. I had more questions, but you really can't talk to someone if they are walking away from you. When he and I spoke on the phone, [redacted] said because [redacted] didn't write my concerns down the dealership was not obligated to do anything but replace the parts. (Again, I could have had that done for free at Sears. I explained to them I didn't want to take it back to Sears because I wanted the job done right. The impression I was given by [redacted] is he doesn't care about customer service or the Volkeswagen brand and I had to terminate the phone call twice because of his phone manners. Secondly, when I mentioned Revdex.com he said he will look forward to my claim. The whole reason why I brought it to the dealership is its their product and they should be better at pin-pointing any problems with their cars. We already established that the problem was more than the alternator. I decline the offer of having them tow the car in for several reasons. The first reason is I don't have any more money and we know they are going to charge me more money as they stated. Second, I am totally disillusioned in the quality of their work, do not trust them to do the job correctly, and fear for the safety of my daughter. Perhaps I expected too much from this dealership to fix the problem not treat the symptoms. Third, yes they offered to have the car towed in at my expense if they found something else wrong besided the parts installed. [redacted] made that clear as did Mr. Kloppman. [redacted] made it abundantly clear I was NOT getting a refund. Their response was carefully worded and didn't tell the whole story, but again I did tell [redacted] the issues the car was having over the phone (the check engine light and battery light were not a new symptoms), but she didn't write it down, therefore, the dealership didn't take action on them. [redacted] emphasized that fact. The ticket did mention electrical problems, so wouldn't it make sense to test the entire electrical system? Not writing down the customers concerns is convenient in these types of situations because it put the customer at a disadvantage. The engine stopping while driving after Volkeswagen repaired the car was a new issue. To the average person, if all was well with the car after having it repaired by the dealership, I would not be filing this claim. I am filing it because yes, I was upset the car stopped working after picking it up 2 1/2 days earlier and other customers need to know how Volkeswagen of Fredericksburg does business and the culture of the dealership. In my opinion, it is sad I wasted $1321.16 on a dealership and brand that does not stand behind their product. Further, their responses feel scripted and unoriginal, more like excuses. At this point, we are at an impasse because I don't have any money for more repairs nor do I want to take the chance of trusting them by having the car towed in and repaired and I am unable to pay. The dealership could possibly charge me for repairs along with storage. I simply can not afford it, I gave them ALL the money I had, at I don't want to put my daughter's life at risk if something else was or was not done. After talking to them even they are guessing if the technician did the job correctly or they put in a faulty part. Regards,[redacted]

Review: I'm being held hostage by Volkswagen. My car has had an electrical problem that they have witnessed since June 2nd. They have had possession of my vehicle for nearly 6 of the last 12 weeks. They have charged me for 'fixes to the vehicle that have not 'fixed' the problem by their own admission. They refuse to refund the charges claiming 'I would have needed them anyway." They currently have possession of my vehicle and have had it for the past 3 weeks with no end in sight. They have graciously given me a loaner but the (very nice) sedan they have given me does not replace the transportation needs of my large family, considering I dropped off a minvan. I feel helpless and hopeless. I feel trapped to keep handing them hundreds of dollars for each 'fix' only to have major safety issues and electrical failures while I'm transporting my family. However, I don't feel like I have any options as if "the Volkswagen experts" can't fix it where do I go from here. They have their fists around my vehicle, my wallet and my freedom.

To add insult to injury (literally) when I expressed my disappointment in trusting them with the vehicle by stating I traveled at the speed limit on I-95 with my children in a vehicle that wasn't actually safe, the service agent said "If you really cared about your children you would have been driving below the speed limit anyway." Who says that to a customer?Desired Settlement: I believe that the work they performed on my vehicle was superfluous to actually solving my problem and I believe it should be refunded until such a time that an actual repair is made.

Consumer

Response:

The customer confirmed this complaint has been resolved directly by the business.