Ross Family Dental

Dear [redacted] , This is in response to [redacted] 's complaint, we have checked our records and found that they were initially issued a store credit in the amount of $2,Our records also showed that the said store credit was used on our website and currently has a balance of $1,which is available for use on [redacted] Once [redacted] used the original store credit on our website, that number is no longer available and was replaced by a credit note with an updated balanceIf [redacted] is no longer in possession of the credit note paper with the updated balance, we ask that she contact us via email at [redacted] requesting for the balance to be reissued Attached you will find a screen shot of the updated credit note with the balance of $1,available for useFor security reasons, we are unable to provide the full credit note # in this response We also apologize if [redacted] has been experiencing issues contacting our companyWe have been experiencing on going phone issues and if [redacted] tried contact us within past weeks, our main office is on a modified schedule as we observe all the Jewish holidays Once again, [redacted] has a balance of $1,on her previous store credit and if she is no longer in possession of the credit note slip that shows that updated balance [redacted] could reach us at [redacted] and customer service representative will be assisting her in reissuing the balance of her credit note Sincerely, Diamonds International Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while this resolution is not completely satisfactory to me, I am anxious to have this matter behind me and therefore you may deem this matter resolvedI note that my credit card number has changed since the purchase in questionMy new credit card information is: MasterCard # [redacted] ***, exp date is 03/**, security code is ***Please pass this information along to Diamonds International in a secure mannerThank you for your assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom It May Concern, *** *** sent our office on October **, 2017, the New York Customer Service Office was closed on October ** & ** due to observance of Jewish holidaysAn additional email was received from *** *** on October ** informing us that she is requesting for store credit balance to be reissued. A new customer service claim was opened for *** *** and as of today, October **, *** *** was contacted by a customer service representative by the name of Berenice and will be assisting her in obtaining the replacement store credit. Sincerely,Diamonds International Customer Service

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*** *** *** *** Dear *** ***; The following is a response to a Revdex.com complaint filed by *** *** *** *** purchased a diamond bracelet, set in 14k white gold on August **, in the amount of $We
spoke with *** *** on October **, 2017, *** *** explained that he had his bracelet appraised and was very disappointed because the appraisal results came back significantly less in valueHowever, *** *** still unsatisfied with the jewelers evaluation decided to get a second opinion from an independent gemologistAfter receiving the result he was satisfied and indicated that the diamond bracelet was appraised higher than its purchase price*** *** now has all his paperwork and the gemologist written assurance that his purchase is indeed what he purchased*** *** thanked for the phone call and stated that he no longer needed our assistanceThank you for your time and understandingSincerely, Janett DI Customer service representative

Revdex.com:
I have spoken to DI and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** Diamonds International has contacted me and is in the process of resolving my claimThey said it can take up to days to process the creditAs long as credit is issued as they promised, I will be satisfied
(By clicking "OK",
your complaint will be closed as Resolved.)
Sincerely,*** And *** ***

Dear Chelsea Steinberg, *** *** initially contacted our company via email on July 19, One of our Customer Service operators responded to *** ***' email confirming receipt of their email and sent them the attached claim form requesting detailed information regarding their purchase
as we were not able to pull up any of their information from the email they sentWe have yet to receive the completed claim form from *** ***. A customer service claim will be opened for *** *** and a customer service representative will be contacting *** *** in to business hours to discuss the problem they are having with the item they purchased from one of our stores. Sincerely, Diamond International Customer Service

Revdex.com:
I need to revoke the complaint ID ***, the matter has been resolved I was misinformed by my jeweler
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please confirm receiptThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not completely satisfactory to me, I am anxious to have this matter behind me and therefore you may deem this...

matter resolved. I note that my credit card number has changed since the purchase in question. My new credit card information is: MasterCard # [redacted], exp date is 03/**, security code is [redacted]. Please pass this information along to Diamonds International in a secure manner. Thank you for your assistance.
Sincerely,
[redacted]

Dear [redacted],  This is in  response to [redacted]'s complaint, we have checked our records and found that they were initially issued a store credit in the amount of $2,550.00. Our records also showed that the said store credit was used on our website and currently has a balance...

of $1,040.00 which is available for use on [redacted]  Once [redacted] used the original store credit on our website, that number is no longer available and was replaced by a credit note with an updated balance. If [redacted] is no longer in possession of the credit note paper with the updated balance, we ask that she contact us via email at [redacted] requesting for the balance to be reissued.  Attached you will find a screen shot of the updated credit note with the balance of $1,040.00 available for use. For security reasons, we are unable to provide the full credit note # in this response.   We also apologize if [redacted] has been experiencing issues contacting our company. We have been experiencing on going phone issues and if [redacted] tried contact us within past 2 weeks, our main office is on a modified schedule as we observe all the Jewish holidays.  Once again, [redacted] has a balance of $1,040.00 on her previous store credit and if she is no longer in possession of the credit note slip that shows that updated balance [redacted] could reach us at [redacted] and customer service representative will be assisting her in reissuing the balance of her credit note.  Sincerely, Diamonds International Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]