The vehicle that [redacted] * [redacted] purchased was 100% as/is and the customer was well aware of this and signed different as/is forms months after purchasing the jeep the customer called and stated that the heater was not working , We told him to get the jeep towed here and we would help in any way that we could but we need to diagnose it at our shop in order to see what we can do to help We also told the customer that there would be no charge for the diagnosis In deed the heater core was out and this job with labor , parts, and fluids it is over $1,job and is very complicated job because the dash has to be removed in order to get access We offered to more than split the bill with the customer The total bill to customer was $including tax We also per the customer's request, set him up on a payment plan to help with the expense of the bill While the vehicle was in the shop our service team found that the water pump on the customer's jeep was leaking very heavily The water pump can and will cause major damage to the motor when it malfunctionsThe customer and Ross Premier Motors disagree on whether the water jump was "ok'd" or not but that is why we did not charge the customer and we ate the bill $for new water pump I would like to mention that the customer was in multiple times before returning weeks later to purchase the jeep because he was unable to find a better deal anywhere else Also, the customer took the jeep to his mechanic to look over and inspect it before purchasing it I try very hard to do the right things and conduct business with class and although I am sorry the customer is upset and unsatisfied, I have done everything in my power to help him and I do not know what I could have done differently Zachary E R***Ross Premier Motors LLCserving Knox Co and MtVernon since
In reference to ID # [redacted] , customer came in and the blower motor was not working and the turn signal was not workingCustomer was informed that the vehicle needed a turn signal flasher moduleCustomer was also informed that the blower motor needed a resistor to get it working properly in order to diagnose the problem with the heaterThe blower resistor in the vehicle was wired around with a switch and was melted and dangerousCustomer gave us the "ok" to do the repairsWe removed and replaced the turn signal flasher module and the turn signal worked properlyWe removed and replaced the resistor for the heater and fixed the wiring to make the OEM heater switch work properlyHeater blower worked as it should.After completing both repairs, customer was advised that the heater doors in the heater box behind the dash, were broken and while in there, all doors and heater core needed replaced to make heat come out properlyAdvised customer that the repair is normally between $- $1200, depending on what the inside of the heater box needed.Customer declined repairs because she didn't have the moneyCustomer was advised in the beginning that we couldn't diagnose the heater issue without first having the heater blower motor working properlyFour to six weeks later, customer called because she had antifreeze leaking on the passenger floor boardShe wanted us to fix it at no charge to herHeater core and heater doors are enclosed in the heater box, which was never touched in her prior repairsShe declined those repairs in the beginning
The vehicle that [redacted] * [redacted] purchased was 100% as/is and the customer was well aware of this and signed different as/is forms months after purchasing the jeep the customer called and stated that the heater was not working , We told him to get the jeep towed here and we would help in any way that we could but we need to diagnose it at our shop in order to see what we can do to help We also told the customer that there would be no charge for the diagnosis In deed the heater core was out and this job with labor , parts, and fluids it is over $1,job and is very complicated job because the dash has to be removed in order to get access We offered to more than split the bill with the customer The total bill to customer was $including tax We also per the customer's request, set him up on a payment plan to help with the expense of the bill While the vehicle was in the shop our service team found that the water pump on the customer's jeep was leaking very heavily The water pump can and will cause major damage to the motor when it malfunctionsThe customer and Ross Premier Motors disagree on whether the water jump was "ok'd" or not but that is why we did not charge the customer and we ate the bill $for new water pump I would like to mention that the customer was in multiple times before returning weeks later to purchase the jeep because he was unable to find a better deal anywhere else Also, the customer took the jeep to his mechanic to look over and inspect it before purchasing it I try very hard to do the right things and conduct business with class and although I am sorry the customer is upset and unsatisfied, I have done everything in my power to help him and I do not know what I could have done differently Zachary E R***Ross Premier Motors LLCserving Knox Co and MtVernon since
In reference to ID # [redacted] , customer came in and the blower motor was not working and the turn signal was not workingCustomer was informed that the vehicle needed a turn signal flasher moduleCustomer was also informed that the blower motor needed a resistor to get it working properly in order to diagnose the problem with the heaterThe blower resistor in the vehicle was wired around with a switch and was melted and dangerousCustomer gave us the "ok" to do the repairsWe removed and replaced the turn signal flasher module and the turn signal worked properlyWe removed and replaced the resistor for the heater and fixed the wiring to make the OEM heater switch work properlyHeater blower worked as it should.After completing both repairs, customer was advised that the heater doors in the heater box behind the dash, were broken and while in there, all doors and heater core needed replaced to make heat come out properlyAdvised customer that the repair is normally between $- $1200, depending on what the inside of the heater box needed.Customer declined repairs because she didn't have the moneyCustomer was advised in the beginning that we couldn't diagnose the heater issue without first having the heater blower motor working properlyFour to six weeks later, customer called because she had antifreeze leaking on the passenger floor boardShe wanted us to fix it at no charge to herHeater core and heater doors are enclosed in the heater box, which was never touched in her prior repairsShe declined those repairs in the beginning