Ross Stores

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf I do not receive the credit I will resubmit my complaint Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 12, 2015/12/03) */ Dear Ms [redacted] : On behalf of Ross Stores I apologize for your recent shopping experience at our store If you can provide the address of this location, I will forward your email to the District Manager who is responsible for this location to address your concern with the store management teamMaking sure our customers have a good shopping experience is important to us so we appreciate your feedback Once your comments have been reviewed you will be contacted Thanks for sharing your experience with us so we can make it better! Sincerely, [redacted] Customer Service XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submitted address for the location and the name of the manager on the Revdex.com complain form I was called a kleptomaniac in front of his cashier! How disrespectful! This isn't something that I can just push under the rug! I will be seeking legal advice for this matter

Issue not resolved, no response or contact

Mrs***, Has been contacted several time and has not responded to any callsplease close case.message:***, the District Manager, tried to call [redacted] 4/3/twice more yesterday after p.mBoth times he got her voice mailLeft messages but has not heard back from her as of yetThe Store Manager has tried several times, as wellAny other suggestions?***Sincerely, [redacted] ***Customer Service1-800- [redacted] ticket [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/12/11) */ ***, Both the District Manager and I have reached out to the customer who made this complaintThe first number listed (XXX-XXX-XXXX) is apparently not this individual's phone numberI called the second phone number listed and left a voicemail on that one to reach back out to us at customer serviceWe have not heard from the customer as of yet [redacted] Customer Service X-XXX-XXX-XXXX Ticket # XXXXXX Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) somebody [redacted] me and I told them that we just decided to use the gift card and we were done That is the end of it

sent letter to customer with a $gift card to cover the $difference plus tax ross ticket # [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

No one has called meThe company is lyingI have called the store twice since this and the manager still has not called me back This needs to be resolved nowI am owed money and need to return this for a full refund now.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 12, 2015/12/16) */ BB- Letter XXXXXXXX Case Description: Exchanged merchandise and made new purchases all in the same transaction and new bill did not credit taxes paid on returned merchandised or deducted it from new price on receiptThere's no place on the receipt where it shows taxes being refunded, reduced or reapplied as a deduction eitherI've completed manual calculations and nothing adds up to the tax amount already paid which was never refunded Spoke to customer and she will [redacted] back with her receipts information, couldn't provide anything right nowWhen she calls we need to give her a break down on the exchange Update 12/16/customer called back and spoke [redacted] CSR Rcpt# XXXX-XXXXXX-XXXX-X Date [redacted] Rtn Rcpt# XXXX-XX-XXXX-XXXX-X Date [redacted] Explained the taxes on the receipt to customer, customer is satisfied Sincerely, [redacted] Customer Service X-XXX-XXX-XXXX Ticket # XXXXXX Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Sent email to customer requesting more information so that we can best assist him. Ross ticket # [redacted]

Spoke to store [redacted] which indicated that the store is still taking entries until today 10/19/ Left customer [redacted] a message that he could bring his entry into the store today

Initial Business Response / [redacted] (1000, 11, 2016/03/15) */ Dear ***, I had previously e-mailed this customer the following response: Dear [redacted] , Thank you for contacting our corporate officeI'm sorry to hear your credit card was stolen Please dispute the fraudulent charges with your credit card companyIf the proper processing procedures were not followed the credit card company will refuse the charges for you MasterCard, Visa, Discover, and Amex all have different processing criteria As per credit card company regulations, we don't require ID check on a signed card Please contact your credit card company to find out their policies and procedures Sincerely, [redacted] Customer Service 1-800-335- I will also be sending this up to the District Manager above the store to inform him of the cashier's incorrect response to the customer and have him reach out to the customer at his earliest convenience Sincerely, [redacted] Customer Service 1-800-335- Ticket # [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We gave sent this to you to be closed as we are taking care of the customer and will be replacing the voucher card, please consider this closed