Ross Truck Line Inc

Mrs*** was present on the date their hot tub was moved to their location in New Braunfels As per the delivery personnelthe tub was placed exactly where specified by Mrs *** At a later date, we received notification from Mr*** that this was not the correct location
It was explained that there would be an additional charge to come out and move the hot tub since the placement was approved by Mrs*** Mr*** was not willing to pay this additional charge The charge of $is a valid charge (at a significant discount off our spa move charge) due to the fact that a service was rendered and approved by Mrs*** at the time of delivery

Contrary to what has been
stated by the [redacted]’s, they did move forward with the purchase of the hot
tub.  They placed a $800 deposit on
8/8/2015 and a week later applied for financing for the remaining balance on
8/16/2015, which was approved on 8/17/2015.  At that time, since they...

were approved for finanincing, which is
considered payment in full,  the order
was placed for the hot tub since we did not have the specific color combination
requested in stock.  Upon arrival of the
hot tub, the [redacted]’s were contacted to let them know it had arrived.  They informed Sweetwater that the expense
involved with the deck and electrical was more than expected and they could not
afford the additional expense, yet they still wanted the hot tub.  In November, [redacted] spoke with Mrs. [redacted] and
explained that we currently had a limited time promotion running for 36 month interest
free finanacing which would allow them to roll into the financing the added
cost of the deck and electrical and also save them the interest they would have
paid on the original financing approved in August.  The [redacted]s declined this offer.  Sweetwater made a valid attempt to assist the
[redacted]’s with their concerns.  It is
clearly written on the contract above their signature All Cancellations are
subject to a 25% fee of purchase price.  The [redacted]s have not lost their deposit.  Sweetwater has been holding the hot tub in their name since it
arrived.  We have incurred expenses which
include the purchase of the hot tub from the manufacturer, freight and
storage.  We will honor their deposit any
time in the future concerning their hot tub purchase.

I spoke with Mr. [redacted] and explained that it clearly states on the contract he signed; above the signature line; the following:  All Cancellations are subject to a 25% fee of the purchase price.  There are procedures in place to determine to whether or not a refund will be given....

 Being that all the individuals involved are not in the same place it takes some time to speak with all the parties involved and make a determination.  At this time Mr. [redacted] has received and deposited the refund check (100% of the deposit) issued to him.