Contrary to what has been stated by the ***’s, they did move forward with the purchase of the hot tub They placed a $deposit on 8/8/and a week later applied for financing for the remaining balance on 8/16/2015, which was approved on 8/17/ At that time, since they were approved for finanincing, which is considered payment in full, the order was placed for the hot tub since we did not have the specific color combination requested in stock Upon arrival of the hot tub, the ***’s were contacted to let them know it had arrived They informed Sweetwater that the expense involved with the deck and electrical was more than expected and they could not afford the additional expense, yet they still wanted the hot tub In November, [redacted] spoke with Mrs [redacted] and explained that we currently had a limited time promotion running for month interest free finanacing which would allow them to roll into the financing the added cost of the deck and electrical and also save them the interest they would have paid on the original financing approved in August The ***s declined this offer Sweetwater made a valid attempt to assist the ***’s with their concerns It is clearly written on the contract above their signature All Cancellations are subject to a 25% fee of purchase price The ***s have not lost their deposit Sweetwater has been holding the hot tub in their name since it arrived We have incurred expenses which include the purchase of the hot tub from the manufacturer, freight and storage We will honor their deposit any time in the future concerning their hot tub purchase
Contrary to what has been stated by the ***’s, they did move forward with the purchase of the hot tub They placed a $deposit on 8/8/and a week later applied for financing for the remaining balance on 8/16/2015, which was approved on 8/17/ At that time, since they were approved for finanincing, which is considered payment in full, the order was placed for the hot tub since we did not have the specific color combination requested in stock Upon arrival of the hot tub, the ***’s were contacted to let them know it had arrived They informed Sweetwater that the expense involved with the deck and electrical was more than expected and they could not afford the additional expense, yet they still wanted the hot tub In November, [redacted] spoke with Mrs [redacted] and explained that we currently had a limited time promotion running for month interest free finanacing which would allow them to roll into the financing the added cost of the deck and electrical and also save them the interest they would have paid on the original financing approved in August The ***s declined this offer Sweetwater made a valid attempt to assist the ***’s with their concerns It is clearly written on the contract above their signature All Cancellations are subject to a 25% fee of purchase price The ***s have not lost their deposit Sweetwater has been holding the hot tub in their name since it arrived We have incurred expenses which include the purchase of the hot tub from the manufacturer, freight and storage We will honor their deposit any time in the future concerning their hot tub purchase