I am writing to you today in regards to the above mentioned complaint ID# andconsumer.Ms***l was contacted with regards to a loan she had taken out with VIP loansTheunpaid debt was purchased by our company on 1/12/2017.When we spoke with Ms***l, she did state that the debt had been paid through a 3rdparty agencyAt that time, her file was placed in a “dispute” status while we awaited the proofof payment she had promisedOn 1/27/2017, we did receive a document from Ms***l froma 3rd party agency showing that she had paid a VIP loan with account number ending 7151.This does NOT match the account number on the debt we purchased.Ms***l claims we ***r sent her anything in writingI have attached a copy of theoriginal letter that was sent to her via the United States Postal Service on 1/12/Thisletter also shows that the last four digits of the account number do not match.There are several consumers that do take out more than one loan with VIP loansWehave actually had consumers in our system that have taken out or of these loansI’m notsaying that Ms***l had more than one outstanding debt with VIP, but it is possible.I have left Ms***l’s file in a dispute status, and removed all contact information fromour systemMs***l will not hear from our company again.Sincerely,
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company is full of lies, How would I have the docket number and Federal numbers that they gave meThey never spoke with my husband about this, so them saying they did is a lieWhen they called me and said they wanted to do a three way on the phone with my bank, I didn't understand why??? We were not trying to get double the money backThey asked me if they could call me back, I said yes, And at that time they kept asking me the same question in three or four different waysI just hung upI did my research on this account and it has been paid to ***So to me they were trying to get paid twiceI never ever said we owed the debt, I told them I didn't know of the debt and we pay our billsThis company made threats and should be looked at by the government for their practicesOf threats and liesThis company needs to leave us alone, or we will head to courtI know you said don't put private information on here, but they said they did not give me docket # and Federal # (Docket # for [redacted] County [redacted] ) Federal Clearance # [redacted] ) Federal Government ID # [redacted] ) So how would I have this info??? Regards, [redacted]
I am writing to you in regards to the above mentioned complaint ID # and consumerWe did contact Ms [redacted] in regards to a past due debt that was placed with our office on 6/21/We did verify with Ms [redacted] her first and last name and last four digits of her social security numberAfter verifying that information we advised her of the situationWe did advise her written notification was sent and we did not have a response or mail return on fileShe did claim that she had no knowledge of the debtWe advised her that account in question was open for several years and payments were being made faithfully while it was in use She still insisted she had no knowledgeI listened to the recording of this call and I did not hear where anyone ever called her a liarIn order to satisfy this complaint I have removed all of Ms [redacted] ’ contact information from the file, and the file has been closed as a disputePlease make us aware if any additional information or action is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern, I am writing to you today in regards to the above mentioned consumer/ complaint ID#We did contact the consumer on 9/8/regarding a past due debtThe consumer acknowledged the debt and agreed to make restitutionHowever, the consumer now states that we did not give them any information as to where we were located or the name of the loan placeThe consumer received a copy of the settlement agreement which shows our location information along with the name of the original credit grantor, original account number and balanceThis letter was sent to both an email address and PO Box that the consumer verified as validThe consumer also states that we gave her a disconnected number to “access processing”I’m not sure what this meansThe settlement agreement gave the direct phone number to the representative assigned to this fileAs far as refunding the payment that was made; the consumer stated to us that her bank the bank has already been contacted to initiate chargeback of the paymentWe are unable to refund a payment once a chargeback has already been requestedI have attached a copy of the settlement agreement so that you can see that my above mentioned statements are trueThank you, MsKayla T
Our office did speak with Ms [redacted] with regards to a past due debt that was purchased by ouroffice on 10/18/Ms [redacted] did not dispute the debt with our representative, insteadadvised us that she had legal representationWe asked for the name and telephone number ofthe person we should be speaking with and she refused to give us that informationShe statedshe would call back or she would have her power of attorney call us backWe did not hearfrom her again, nor did we hear from her representing party.At no time was Ms [redacted] advised that she would be arrestedShe was advised that this was acivil matter.When Ms [redacted] advised us that she was being represented, we removed her contactinformation and put her file in a pending statusTherefore, her desired settlement has alreadybeen taken care ofAlthough she never disputed this matter with our office, I have taken theliberty of changing the status on her file from “PENDING” to “DISPUTE”There will be nofurther contact with Ms [redacted] .Thank you for your time.Sincerely,MsKayla T***
Complaint ID #: [redacted] whom it may concern,In response to the above listed complaint, this has been addressed with the [redacted] Attorney General’s officeIt appears that Ms [redacted] has confused *with another agency that used to operate out of the same city and state as our companyThe company she mentioned countless times in her complaint to the .A.G was “ [redacted] ” [redacted] does not now, nor have we ever had any affiliation with that companyIn Ms [redacted] complaint to your office, she stated “turns out” that we debited $from her account; implying that we did not have permission to do thisMs [redacted] gave us permission to debit her account and I have attached the signed settlement agreement and payment authorization form that she signed using the Adobe E-sign programWe also sent her a receipt to signOn 6/29/Ms [redacted] contacted our office looking for her paid letterOur associate advised her that once she signed and returned the receipt that was sent to her on 6/12/she would receive her paid in full letterMs [redacted] agreed but we never heard from her againI have also attached a copy of the response that was sent to the [redacted] Attorney General’s officeAlso, I do not know the name of the company she is dealing with now, but they had absolutely no right to convince her that we are fraudHow can another company advise her that this is fraud when we have purchased the debt? Perhaps this is why Ms [redacted] has changed her mind about the authorization she provided us with and is trying to cause trouble for us.Again, I have attached proof that Ms [redacted] e-signed the settlement agreement & payment authorization formI have attached proof that said e-sign was returned from her email addressI havealso attached a copy of the .A.G response that was sent on 8/20/2015.Thank you for your time,
I am writing to you in response to complaint ID # [redacted] , [redacted] The matter we contacted the [redacted] ’s regarding was actually directed to [redacted] Our office purchases debt with the sole desire to come to arrangements amicable to both parties or to pursue collection efforts to the fullest extent permittedMrand Mrs [redacted] acknowledged the debt we were contacting them aboutI did listen to the telephone call recording and Mrs [redacted] has made several statements in her complaint: We DID advise them that we could verify their social security numbers, drivers license numbers and birthdates because, as we advised them over the phone, that is information THEY provided on their application for creditNo one from our office ever advised them we were putting a lien on their home if they did not pay their debtNo one gave them any sort of federal docket number or federal clearance numberNo one ever said that the federal government was freezing all of their assetsNo one ever told them we know where they bank or that we knew their checking account numbersThey provided us with their card information in order to settle his debtWe did NOT debit their account for the amount they stated in their complaint, but lessThe papers they were asked to sign were an agreement to the settlement and a receipt for the payment madeWe advised Mr [redacted] that once he did sign those documents we would provide him with a letter showing the account had been paid in fullAs a desired settlement to this matter, Mrs [redacted] is requesting a refundOur refund department did contact Mrs [redacted] to initiate the refundHowever, when our refund department asked Mrs [redacted] if she had already initiated a “chargeback” through her bank, Mrs [redacted] insisted that she had notOur representative asked Mrs [redacted] if she would be willing to conference call the bank to make sure proceeding had not already been started to get her money backShe acted insulted and again claimed she had no idea what we were talking about and that she had not spoken with anyone at her bank to initiate a refundWhy then, that same day, did we receive a chargeback notification stating Mr [redacted] was claiming fraudulent activity against his account? She had, indeed, already begun the processing of disputing the charge BEFORE asking for a refundPlease note, I have also attached a copy of our refund policy which was sent to Mrand Mrs [redacted] It appears Mrand Mrs [redacted] are making accusation against our company in an attempt to get out of a legally owed debt AND they were trying to get a double refund on the money that was paidIn an attempt to appease the Mrand Mrs [redacted] , we will not contact them againHowever, collection efforts may continueI have attached copies of all correspondence that we sent to Mrand Mrs [redacted] , including the receipt for paymentPlease alert us if any additional information is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] *** I contacted [redacted] which is now capital one and they have no records of this account and did not send it to you for collectioni would like further info on who and there contact info sent you this account to further assist me in resolving this matter because this is 2nd time ive been contacted by diff agencies for collection after I already settled this account.Further morei was never directly contacted by you everim just going by what my father and grandmother stated that was happening with yall calling and leaving threating messages for me including lawsuits judgements and jail time my family has no reason to bend this truththey dont want to be contacted concerning this matter of mine and you did call more them on more than one occasion contrary to what you statedI also asked you for some sort of letter clearing this matter with your office and you refused which lead me to believe that you are not operating you business properly and are buying old accounts and trying to recollect on them in hopes that the people will not have proof of payment as I did in this caseyou have my email addressplease forward me a letter clearing this matter upthanks again
I am writing to you in regards to the above listed consumer & complaint ID#.We did contact Mr [redacted] 5/9/regarding a past due account with [redacted] / [redacted] Bank that had been purchased by our officeThe [redacted] ’s asked to something in writingWe provided them a letter showing the original creditor, the original account number and the current balanceThey never disputed the debt; which had been open and active for five years before payments stopped.I’m not sure why The [redacted] ’s are refusing to handle this matter, but we will be happy to cease& desist communication with them.Please feel free to contact us with any additional questionsThank you MsKayla T
December 2, 2015RE: Complaint ID # [redacted] ***Dear Lou Ann Pedersen or whom it may concern,I am writing to you in response to complaint ID# [redacted] ; [redacted] ***Mr [redacted] states that our office has “harassed” his family by repeatedly calling them after we were advised that he did not reside thereThis is absolutely falseI have pulled up all documentation and all phone records to Mr***’s file in our office and his claim of harassment is not the only information he has providedOn his complaint he gave a purchase date of 9/1/and a disputed amount of $His file was placed in our office on 9/23/(which is weeks after his alleged “purchase date”) and he never paid us anything so his disputed amount would be $We first spoke with Mr [redacted] on 10/24/At this time he advised our office that the debt in question was dismissed by a judge because he was incarcerated during the time this account was openedHe stated he would send proof of thisIn compliance with the FDCPA, we waited days to receive the documentation but did not hear back from Mr***He then attempted contacted on 11/24/There was Mr***’s phone number on the file and only one other, where a message was leftMr***’s father called us to advise us we had a wrong number and he would pass a messageMr [redacted] contacted us later that same day, now stating that this account was already paidHe did forward us a letter from a previous agency showing that a previous settlement had been taken advantage ofOnce we received the documentation from Mr***, the matter in our office was closed and no further contact has been madeMr***’s father was only contacted once and his number was removed as soon as we were informed it was not a good reach and no other member of Mr***’s family was ever contactedI’m sorry that Mr [redacted] found himself in this positionI do believe that our office handled this matter with respect and fully within the lawNot only we did we allow him a full days to send in his dispute paperwork, but also closed the matter as soon as he did send the paperworkPlease feel free to contact us with any further questions.Thank you.MsKayla T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive the e mail and this is ridiculousI have NEVER in any complaint referred to a company by the name [redacted] The attorney generals office has copies of my complaints and no where is that mentioned! Also, take note that there is no phone number to contact them at only a fax! Regards,
I am writing in regards to the above mentioned consumer/ complaint ID#.We attempted to Ms [redacted] with regards to a matter pending in our officeOn January 5,one of our representatives left a message for her to call us back but we never heard fromher.According to Ms [redacted] complaint, we threatened her with a lawsuit, but again, according tothe documentation on the file and our telephone records, we have never spoken with Ms.Smyser.In an attempt to rectify her complaint, we have removed all contact information from her fileand she will not be contacted by our office again.Please advise us if any further information is required.Thank you,MsKayla T***
Ms [redacted] was contacted by our office with regards to a severely past due debtAs she has stated in her complaint the account was OPENED in and payments weremade for several years before she stoppedWe did cnntact every telephone number that was attached to Ms [redacted] file, but did not at any time, disclose her indebtedness to anyoneWhen she finally did contact us, she offered to pay only $a monthWe did explain to Ms [redacted] that the previous agency attempted to work with her regarding a small monthly payment plan; but because she did not take advantage of It at that time, the full balance was now being requestedWe also did advise her we would be willing to work with her on a financial hardship settlement, but she refused and ended the call with our representativeAccording to Ms [redacted] complaint, we have violated "HIPPA" laws? It is my understanding that HIPAA laws pertain to healthcare /medical situations therefore It does not apply to our company regulations.In an attempt to appease Ms [redacted] all telephone numbers have been removed from her file and she will receive no further contact from our office.Please feel free to contact us with any additional questions.Thank you,MsK***
I am writing to you in regards to the above listed complaint ID # and consumer I have searched our data base using the contact information that was provided on the complaintThe only [redacted] we have in our system does not match the address, telephone number or email address providedThe telephone number, address & email address that were provided on the complaint are not found anywhere in our databaseMy assumption is that, in contacting the consumer that filed the complaint, we have contacted the wrong partyBecause the contact information is not in our system, I would think it is safe to say there will be no further contact with the complaining partyThe issue regarding MrG.’s treatment of this consumer is taken very seriously and will be handledManagement will research these complaints immediately and, if needed, disciplinary steps will be taken in accordance with company policyPlease let us know if there is any additional information requiredThank you, MsStephanie C
Ross Wright and Group called claiming that they were legal services for a payday loan place called access processingThe place doesn't existClaimed I owed $unpaid payday loanUpon some work, I have no unpaid payday loans, no reports to my credit report and the bank account used has been closed for many yearsI had to change bank cardsThey gave me a disconnected number to access processingThis place is a scam and I want my money back
March 16, 2016RE: Complaint ID # [redacted] ; [redacted] Dear [redacted] or whom it may concern,I am writing to you in regards to the above listed complaint ID# and consumerWe did contact Ms [redacted] in regards to TWO separate delinquent debts acquired by our office; one of them a GE Capital line of credit, the other a JC Penney consumer accountShe acknowledged both debts and stated that she believed she had paid off the JC Penney account previouslyWe asked her to send us documentation showing payment and advised her that wewere willing to work with her with regarding the GE Capital accountWe offered her a settlement to close the debt for a little less than half of what was actually owedShe stated she was interested in taking advantage of the settlement but couldn’t at that timeOur representative did advise her that if she wished to pay the settlement, it had to be done immediately(Too often in collections a consumer says they are going to do something butthey don’tThe “checks in the mail” statement, if you will.) She stated she wanted something in writing before she would do anything, which is what was sent to her.She stated the letter had a “generic stamp”; we are registered users on STAMPS.COM throughthe United States Post OfficeThis enables us to purchase postage online without having to goto the post office.She then stated we sent her a generic letter with a “stamped header”; I believe she is referring to our letterhead? I’m unclear as to what she meant by thatShe stated the letter contained a “stamped signature”; it is a computer generated letter that is approved by myself and the owners of our companyWe send close to letters a day and I simply would not have time to sign every single oneI have included a copy of the settlement letter sent to Ms [redacted] with this responsePlease note, the due date mentioned on the letter is the same due date that was discussed with and OK’D by the consumerI believe I have touched base on each of her concernsMs [redacted] ’ JC Penney account has been closed as “paid prior to placement” and the GE Capital account is in a pending statusShe may feel free to contact us if she chooses to handle this matterPer her request she will not receive further contact from our office.Please feel free to contact us again with any further questions or concerns.Sincerely,MsKayla T***
I am writing to you today in regards to the above mentioned complaint ID# andconsumer.Ms***l was contacted with regards to a loan she had taken out with VIP loansTheunpaid debt was purchased by our company on 1/12/2017.When we spoke with Ms***l, she did state that the debt had been paid through a 3rdparty agencyAt that time, her file was placed in a “dispute” status while we awaited the proofof payment she had promisedOn 1/27/2017, we did receive a document from Ms***l froma 3rd party agency showing that she had paid a VIP loan with account number ending 7151.This does NOT match the account number on the debt we purchased.Ms***l claims we ***r sent her anything in writingI have attached a copy of theoriginal letter that was sent to her via the United States Postal Service on 1/12/Thisletter also shows that the last four digits of the account number do not match.There are several consumers that do take out more than one loan with VIP loansWehave actually had consumers in our system that have taken out or of these loansI’m notsaying that Ms***l had more than one outstanding debt with VIP, but it is possible.I have left Ms***l’s file in a dispute status, and removed all contact information fromour systemMs***l will not hear from our company again.Sincerely,
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company is full of lies, How would I have the docket number and Federal numbers that they gave meThey never spoke with my husband about this, so them saying they did is a lieWhen they called me and said they wanted to do a three way on the phone with my bank, I didn't understand why??? We were not trying to get double the money backThey asked me if they could call me back, I said yes, And at that time they kept asking me the same question in three or four different waysI just hung upI did my research on this account and it has been paid to ***So to me they were trying to get paid twiceI never ever said we owed the debt, I told them I didn't know of the debt and we pay our billsThis company made threats and should be looked at by the government for their practicesOf threats and liesThis company needs to leave us alone, or we will head to courtI know you said don't put private information on here, but they said they did not give me docket # and Federal # (Docket # for [redacted] County [redacted] ) Federal Clearance # [redacted] ) Federal Government ID # [redacted] ) So how would I have this info??? Regards, [redacted]
I am writing to you in regards to the above mentioned complaint ID # and consumerWe did contact Ms [redacted] in regards to a past due debt that was placed with our office on 6/21/We did verify with Ms [redacted] her first and last name and last four digits of her social security numberAfter verifying that information we advised her of the situationWe did advise her written notification was sent and we did not have a response or mail return on fileShe did claim that she had no knowledge of the debtWe advised her that account in question was open for several years and payments were being made faithfully while it was in use She still insisted she had no knowledgeI listened to the recording of this call and I did not hear where anyone ever called her a liarIn order to satisfy this complaint I have removed all of Ms [redacted] ’ contact information from the file, and the file has been closed as a disputePlease make us aware if any additional information or action is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To whom it may concern, I am writing to you today in regards to the above mentioned consumer/ complaint ID#We did contact the consumer on 9/8/regarding a past due debtThe consumer acknowledged the debt and agreed to make restitutionHowever, the consumer now states that we did not give them any information as to where we were located or the name of the loan placeThe consumer received a copy of the settlement agreement which shows our location information along with the name of the original credit grantor, original account number and balanceThis letter was sent to both an email address and PO Box that the consumer verified as validThe consumer also states that we gave her a disconnected number to “access processing”I’m not sure what this meansThe settlement agreement gave the direct phone number to the representative assigned to this fileAs far as refunding the payment that was made; the consumer stated to us that her bank the bank has already been contacted to initiate chargeback of the paymentWe are unable to refund a payment once a chargeback has already been requestedI have attached a copy of the settlement agreement so that you can see that my above mentioned statements are trueThank you, MsKayla T
Our office did speak with Ms [redacted] with regards to a past due debt that was purchased by ouroffice on 10/18/Ms [redacted] did not dispute the debt with our representative, insteadadvised us that she had legal representationWe asked for the name and telephone number ofthe person we should be speaking with and she refused to give us that informationShe statedshe would call back or she would have her power of attorney call us backWe did not hearfrom her again, nor did we hear from her representing party.At no time was Ms [redacted] advised that she would be arrestedShe was advised that this was acivil matter.When Ms [redacted] advised us that she was being represented, we removed her contactinformation and put her file in a pending statusTherefore, her desired settlement has alreadybeen taken care ofAlthough she never disputed this matter with our office, I have taken theliberty of changing the status on her file from “PENDING” to “DISPUTE”There will be nofurther contact with Ms [redacted] .Thank you for your time.Sincerely,MsKayla T***
Complaint ID #: [redacted] whom it may concern,In response to the above listed complaint, this has been addressed with the [redacted] Attorney General’s officeIt appears that Ms [redacted] has confused *with another agency that used to operate out of the same city and state as our companyThe company she mentioned countless times in her complaint to the .A.G was “ [redacted] ” [redacted] does not now, nor have we ever had any affiliation with that companyIn Ms [redacted] complaint to your office, she stated “turns out” that we debited $from her account; implying that we did not have permission to do thisMs [redacted] gave us permission to debit her account and I have attached the signed settlement agreement and payment authorization form that she signed using the Adobe E-sign programWe also sent her a receipt to signOn 6/29/Ms [redacted] contacted our office looking for her paid letterOur associate advised her that once she signed and returned the receipt that was sent to her on 6/12/she would receive her paid in full letterMs [redacted] agreed but we never heard from her againI have also attached a copy of the response that was sent to the [redacted] Attorney General’s officeAlso, I do not know the name of the company she is dealing with now, but they had absolutely no right to convince her that we are fraudHow can another company advise her that this is fraud when we have purchased the debt? Perhaps this is why Ms [redacted] has changed her mind about the authorization she provided us with and is trying to cause trouble for us.Again, I have attached proof that Ms [redacted] e-signed the settlement agreement & payment authorization formI have attached proof that said e-sign was returned from her email addressI havealso attached a copy of the .A.G response that was sent on 8/20/2015.Thank you for your time,
I am writing to you in response to complaint ID # [redacted] , [redacted] The matter we contacted the [redacted] ’s regarding was actually directed to [redacted] Our office purchases debt with the sole desire to come to arrangements amicable to both parties or to pursue collection efforts to the fullest extent permittedMrand Mrs [redacted] acknowledged the debt we were contacting them aboutI did listen to the telephone call recording and Mrs [redacted] has made several statements in her complaint: We DID advise them that we could verify their social security numbers, drivers license numbers and birthdates because, as we advised them over the phone, that is information THEY provided on their application for creditNo one from our office ever advised them we were putting a lien on their home if they did not pay their debtNo one gave them any sort of federal docket number or federal clearance numberNo one ever said that the federal government was freezing all of their assetsNo one ever told them we know where they bank or that we knew their checking account numbersThey provided us with their card information in order to settle his debtWe did NOT debit their account for the amount they stated in their complaint, but lessThe papers they were asked to sign were an agreement to the settlement and a receipt for the payment madeWe advised Mr [redacted] that once he did sign those documents we would provide him with a letter showing the account had been paid in fullAs a desired settlement to this matter, Mrs [redacted] is requesting a refundOur refund department did contact Mrs [redacted] to initiate the refundHowever, when our refund department asked Mrs [redacted] if she had already initiated a “chargeback” through her bank, Mrs [redacted] insisted that she had notOur representative asked Mrs [redacted] if she would be willing to conference call the bank to make sure proceeding had not already been started to get her money backShe acted insulted and again claimed she had no idea what we were talking about and that she had not spoken with anyone at her bank to initiate a refundWhy then, that same day, did we receive a chargeback notification stating Mr [redacted] was claiming fraudulent activity against his account? She had, indeed, already begun the processing of disputing the charge BEFORE asking for a refundPlease note, I have also attached a copy of our refund policy which was sent to Mrand Mrs [redacted] It appears Mrand Mrs [redacted] are making accusation against our company in an attempt to get out of a legally owed debt AND they were trying to get a double refund on the money that was paidIn an attempt to appease the Mrand Mrs [redacted] , we will not contact them againHowever, collection efforts may continueI have attached copies of all correspondence that we sent to Mrand Mrs [redacted] , including the receipt for paymentPlease alert us if any additional information is required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] *** I contacted [redacted] which is now capital one and they have no records of this account and did not send it to you for collectioni would like further info on who and there contact info sent you this account to further assist me in resolving this matter because this is 2nd time ive been contacted by diff agencies for collection after I already settled this account.Further morei was never directly contacted by you everim just going by what my father and grandmother stated that was happening with yall calling and leaving threating messages for me including lawsuits judgements and jail time my family has no reason to bend this truththey dont want to be contacted concerning this matter of mine and you did call more them on more than one occasion contrary to what you statedI also asked you for some sort of letter clearing this matter with your office and you refused which lead me to believe that you are not operating you business properly and are buying old accounts and trying to recollect on them in hopes that the people will not have proof of payment as I did in this caseyou have my email addressplease forward me a letter clearing this matter upthanks again
I am writing to you in regards to the above listed consumer & complaint ID#.We did contact Mr [redacted] 5/9/regarding a past due account with [redacted] / [redacted] Bank that had been purchased by our officeThe [redacted] ’s asked to something in writingWe provided them a letter showing the original creditor, the original account number and the current balanceThey never disputed the debt; which had been open and active for five years before payments stopped.I’m not sure why The [redacted] ’s are refusing to handle this matter, but we will be happy to cease& desist communication with them.Please feel free to contact us with any additional questionsThank you MsKayla T
December 2, 2015RE: Complaint ID # [redacted] ***Dear Lou Ann Pedersen or whom it may concern,I am writing to you in response to complaint ID# [redacted] ; [redacted] ***Mr [redacted] states that our office has “harassed” his family by repeatedly calling them after we were advised that he did not reside thereThis is absolutely falseI have pulled up all documentation and all phone records to Mr***’s file in our office and his claim of harassment is not the only information he has providedOn his complaint he gave a purchase date of 9/1/and a disputed amount of $His file was placed in our office on 9/23/(which is weeks after his alleged “purchase date”) and he never paid us anything so his disputed amount would be $We first spoke with Mr [redacted] on 10/24/At this time he advised our office that the debt in question was dismissed by a judge because he was incarcerated during the time this account was openedHe stated he would send proof of thisIn compliance with the FDCPA, we waited days to receive the documentation but did not hear back from Mr***He then attempted contacted on 11/24/There was Mr***’s phone number on the file and only one other, where a message was leftMr***’s father called us to advise us we had a wrong number and he would pass a messageMr [redacted] contacted us later that same day, now stating that this account was already paidHe did forward us a letter from a previous agency showing that a previous settlement had been taken advantage ofOnce we received the documentation from Mr***, the matter in our office was closed and no further contact has been madeMr***’s father was only contacted once and his number was removed as soon as we were informed it was not a good reach and no other member of Mr***’s family was ever contactedI’m sorry that Mr [redacted] found himself in this positionI do believe that our office handled this matter with respect and fully within the lawNot only we did we allow him a full days to send in his dispute paperwork, but also closed the matter as soon as he did send the paperworkPlease feel free to contact us with any further questions.Thank you.MsKayla T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive the e mail and this is ridiculousI have NEVER in any complaint referred to a company by the name [redacted] The attorney generals office has copies of my complaints and no where is that mentioned! Also, take note that there is no phone number to contact them at only a fax! Regards,
I am writing in regards to the above mentioned consumer/ complaint ID#.We attempted to Ms [redacted] with regards to a matter pending in our officeOn January 5,one of our representatives left a message for her to call us back but we never heard fromher.According to Ms [redacted] complaint, we threatened her with a lawsuit, but again, according tothe documentation on the file and our telephone records, we have never spoken with Ms.Smyser.In an attempt to rectify her complaint, we have removed all contact information from her fileand she will not be contacted by our office again.Please advise us if any further information is required.Thank you,MsKayla T***
Ms [redacted] was contacted by our office with regards to a severely past due debtAs she has stated in her complaint the account was OPENED in and payments weremade for several years before she stoppedWe did cnntact every telephone number that was attached to Ms [redacted] file, but did not at any time, disclose her indebtedness to anyoneWhen she finally did contact us, she offered to pay only $a monthWe did explain to Ms [redacted] that the previous agency attempted to work with her regarding a small monthly payment plan; but because she did not take advantage of It at that time, the full balance was now being requestedWe also did advise her we would be willing to work with her on a financial hardship settlement, but she refused and ended the call with our representativeAccording to Ms [redacted] complaint, we have violated "HIPPA" laws? It is my understanding that HIPAA laws pertain to healthcare /medical situations therefore It does not apply to our company regulations.In an attempt to appease Ms [redacted] all telephone numbers have been removed from her file and she will receive no further contact from our office.Please feel free to contact us with any additional questions.Thank you,MsK***
I am writing to you in regards to the above listed complaint ID # and consumer I have searched our data base using the contact information that was provided on the complaintThe only [redacted] we have in our system does not match the address, telephone number or email address providedThe telephone number, address & email address that were provided on the complaint are not found anywhere in our databaseMy assumption is that, in contacting the consumer that filed the complaint, we have contacted the wrong partyBecause the contact information is not in our system, I would think it is safe to say there will be no further contact with the complaining partyThe issue regarding MrG.’s treatment of this consumer is taken very seriously and will be handledManagement will research these complaints immediately and, if needed, disciplinary steps will be taken in accordance with company policyPlease let us know if there is any additional information requiredThank you, MsStephanie C
Ross Wright and Group called claiming that they were legal services for a payday loan place called access processingThe place doesn't existClaimed I owed $unpaid payday loanUpon some work, I have no unpaid payday loans, no reports to my credit report and the bank account used has been closed for many yearsI had to change bank cardsThey gave me a disconnected number to access processingThis place is a scam and I want my money back
March 16, 2016RE: Complaint ID # [redacted] ; [redacted] Dear [redacted] or whom it may concern,I am writing to you in regards to the above listed complaint ID# and consumerWe did contact Ms [redacted] in regards to TWO separate delinquent debts acquired by our office; one of them a GE Capital line of credit, the other a JC Penney consumer accountShe acknowledged both debts and stated that she believed she had paid off the JC Penney account previouslyWe asked her to send us documentation showing payment and advised her that wewere willing to work with her with regarding the GE Capital accountWe offered her a settlement to close the debt for a little less than half of what was actually owedShe stated she was interested in taking advantage of the settlement but couldn’t at that timeOur representative did advise her that if she wished to pay the settlement, it had to be done immediately(Too often in collections a consumer says they are going to do something butthey don’tThe “checks in the mail” statement, if you will.) She stated she wanted something in writing before she would do anything, which is what was sent to her.She stated the letter had a “generic stamp”; we are registered users on STAMPS.COM throughthe United States Post OfficeThis enables us to purchase postage online without having to goto the post office.She then stated we sent her a generic letter with a “stamped header”; I believe she is referring to our letterhead? I’m unclear as to what she meant by thatShe stated the letter contained a “stamped signature”; it is a computer generated letter that is approved by myself and the owners of our companyWe send close to letters a day and I simply would not have time to sign every single oneI have included a copy of the settlement letter sent to Ms [redacted] with this responsePlease note, the due date mentioned on the letter is the same due date that was discussed with and OK’D by the consumerI believe I have touched base on each of her concernsMs [redacted] ’ JC Penney account has been closed as “paid prior to placement” and the GE Capital account is in a pending statusShe may feel free to contact us if she chooses to handle this matterPer her request she will not receive further contact from our office.Please feel free to contact us again with any further questions or concerns.Sincerely,MsKayla T***