Rosscahill Realty Trust

The business has responded.  Please see below:Response:We were called about replacing a part and performing the labor to install the part. We provided a quote. Weeks later work was approved, but then they wanted to get the part themselves and just have us just do the work. They were to call...

when ready. Then they had difficulty getting part so wanted us to get it again. By that time the part was not in stock from the manufacture and had to come from out of country. we expedited but it still took time. Then manufactures rep company never us called to tell us part was in. We finally tracked part down with them and requested it to be sent overnight, had tech waiting at [redacted] for part in morning, no part showed up, called company someone made mistake in shipping. Come to find out customer had part already from somewhere.....so they said to cancel the part order then we had to request credit back from where we ordered it. We performed part installation work as requested and paid for. Full refund for the part has been issued to the customer.