Rossi & Rovetti Flowers

Thank you for bringing this to our attentionWe have reviewed our records and understand that the coupons have been sent and received by [redacted] , to his satisfactionConsumer satisfaction is very important to us, and we appreciate you bringing this to our attentionTell us why here

We are sorry to hear of [redacted] ***'s disappointing experience Upon learning of her dissatisfaction, we contacted [redacted] and offered her a full refund [redacted] indicated she was satisfied with this refund, and a check for $has been mailed to her We appreciate the opportunity to address this matter and constantly strive to ensure the continuing satisfaction of our customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for bringing this to our attentionWe have responded to *** *** and are attempting to work with her to address her concernsBelow is a copy of our communication with her dated January ***We are still requesting that the item be sent for investigation, and have arranged for the item
to be returned as stated belowDear *** ***: I am in receipt of your communication to *** ***, who is no longer at Dannon, and am hopeful I can address your concerns. We want you to know that we appreciate you taking the time to raise your concerns regarding your experience and we are committed to doing our best to resolve this issue to your satisfactionI apologize if there have been any misunderstandings regarding our intentionsWe have taken the necessary steps to ensure that the item you send to us for analysis can be returned to youHowever, it is important to note that - at times - in order to fully and accurately evaluate your sample, it may be altered in the analysis, or it may be necessary to use all or most of the sample in our evaluationPlease note that by sending in your sample, you are aware of this possibilityWe sincerely appreciate your willingness to assist us in our investigation of your experienceIn addition, as we are constantly striving to improve our consumer's experience, I welcome any feedback you may have surrounding the way your particular experience has been handledPlease rest assured that we will review the item you send in the most expedient and prudent manner possible and look forward to working with you to resolve this matter amicably

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm not able to accept the response at this point because the case is ongoing. I received the reply from Dannon a couple of hours after filing the complaint with the Revdex.com. Although they state they will return the object to me after their lab's examination, there was no mention of whether they would take responsibility for the product causing the veneer to crack and a piece to fall off if their lab determines the object should not have been in the yogurt. I will send the object to Dannon tomorrow via the [redacted] mailer they provided and request additional time to allow them an opportunity to respond before closing the case. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Consumers should have the entire story, update is as follows. On January **, 2017 I sent the object to Dannon in Minster, Ohio. I was informed by Dannon's Representative that it was then forwarded to an "independent lab". Dannon's Representative instructed me to visit a dentist and submit paperwork, stating the company stands behinds its products and customer satisfaction is their top priority. Dannon's twitter page also touts it believes in transparency. My dentist found a second veneer that was cracked.  After submitting the treatment plan, Dannon made an offer of $250 towards $10,000 in dental fees! The company states the object was a cherry pit yet refuses to send me the lab report stating it contains proprietary information such as the lab technician's name. On March **, 2017 I received a [redacted] envelope with a label referencing the names Dannon and Cliff Coles. It contained a similar looking object, however, I cannot determine if it is the object that I sent to Dannon's lab. [redacted] is a manufacturer of pitted cherries. Cliff Coles, a former employee of [redacted], owns California Microbiological Consulting. The address of California Microbiological Consulting's lab is the very same address as [redacted] Research Center ([redacted]). Hardly an "independent lab". Despite its claims, Dannon is far from a transparent company, and is certainly not a company that stands behinds its products, or one that has any interest in customer satisfaction, let alone makes it a priority.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry to hear of [redacted]'s disappointing experience.  Upon learning of her dissatisfaction, we contacted [redacted] and offered her a full refund.  [redacted] indicated she was satisfied with this refund, and a check for $15.00 has been mailed to her.  We appreciate the...

opportunity to address this matter and constantly strive to ensure the continuing satisfaction of our customers.

Dear [redacted],Based on a review of all materials submitted to us, we believe our offer was a fair one. However, we sincerely regret your dissatisfaction. Please be assured that the lab we use is an independent, certified lab. Should you wish to reconsider our offer, please reach out to our Consumer Care Manager, with whom you have been corresponding.   Thank you.

Thank you for bringing this to our attention. We have reviewed our records and understand that the coupons have been sent and received by [redacted], to his satisfaction. Consumer satisfaction is very important to us, and we appreciate you bringing this to our attention. Tell us why here...