Rossi's Tire & Auto Service, Inc.

In an effort to resolve this complaint, I will give a complete refund for the most recent brake work on May 30th for $ without any hesitationWith regards to the tires, they are *** made by *** and yes they were certainly new when they were purchasedThe limited treadware
warranty is the manufacturerThe customer needs to contact *** as a consumer to their office *** *** *** or to *** Tire, *** *** at * *** *** ***They will discuss the treadware warranty as *** offers itIn my sixty years of business I have always treated people with a great deal of respect and always appreciate being treated the sameIf this is acceptable I will send a checkPlease advise ThanksBob R*** *** *** ***

I have just spoken with *** *** *** from *** Tire with regards to the *** tires made by ***He spoke with *** *** offering four new tires or a refund to him in exchange for the old tires to be returned to ***The offer was refused, after three years of useI would like to resolve the tire issue and then proceed with a refund on the brakesI continue to offer my cooperation to settle thisI also have a law firm if needed and I hope that will not be necessaryBob R*** *** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is a "run-around" scheme started by Bob R***I did speak with *** *** and *** *** was adamant that either *** or Bob R*** was responisble for the refund of $for the tiresI spoke to *** (the 800# forwarded by Bob R***), they said in no uncertain terms that ALL POINT-OF-SALE VENDORS OF *** TIRES are responsible for refunds and/or replacements (with the "bad" tires in question being shipped to ***'s Allentown, PA, facility)Bob R*** knows thisBob R*** is being evasive and stubborn because he knows he's wrong and he knows he's been caught.I'll give Bob one more chance before I take this to courtI want $1,($refund for the tires, $for the unnecessary rotor and brake job, $for the failed state inspection and $for wasting more than days of lost wages on my part) refunded to me plus and apologyTake it or leave itIf Bob would like to spend or times this amount by losing in court, plus incur the negative publicity for putting me through this situation when I was willing to resolve this fairly weeks ago, then be my guestI am trying to resolve this in his best interest, quietly and out of the public eyeThis is not a threatI am asking, no, begging him to not test my resolve on this issuePlease do the right thing and issue the refundAs *** said, he will receive credit for the bad tires once they are sent to and analyzed by the Allentown facility*** is on my side in this issue and has confirmed that I did the correct thing by taking the tires back to Bob (call *** and check Ref* and ask for Kathy)Bob sold these tires and charged for the unnecessary workIt's Bob's responsibility to stand by his workIt comes down to integrity, honor and customer serviceHonor the warranty, BobRefund the money for the unnecessary workDo what's right and save your reputation! Again, I'm begging you to end your cavalier attitude towards this issue and and give me the respect I deserveIt is going to cost you a lot more than the modest amount I have proposed if this has to go to courtAgain, I'm asking you nicely to do the right thing and correct your mistakes.Regards,*** *** ***