Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Upon receipt of check, we will withdraw complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer is claiming that "[redacted]." As stated on the signed sales agreements and related detailed paperwork, the customer supplied Consumers with measurements, Consumers was not responsible for any measurements. The faucet was not purchased from...
Consumers and the sink that was purchased by the consumers was not available from Consumers, we do not carry [redacted] products. The customer states that the faucet pop up hits a mirror, that was not purchased at Consumers. The items purchased from Consumers function as intended, and the items delivered are as stated on the signed sales contract. We had offered a refund of $100.00 to help offset some of the expense, that was refused by customer. As stated before the items ordered and delivered from Consumers function as intended, the vanity fits in the space that the customer stated the measurements were and the top fits on the vanity with the proper cutout for the sink they noted they were using and the single hole faucet drilling as noted on the order form. Consumers delivered what the customer ordered, we can not be responsible for items purchased elsewhere and for other existing situations that we are not aware of.
The customer states in the complaint that the delivery was on the second floor and to the right. When the delivery team arrived at the location it was determined that due to the small space that was provided up the flight of stairs and to the right, that it was not safe, for either the delivery...
team, nor would we be able to assure that neither the item or the building would not be damaged. It was suggested that that the banister be removed, which we would not be responsible to do, and that the customer would sign a disclosure not holding Consumers liable for any damages to the building, since they did not own the entire building, that disclosure did not seem valid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Upon receipt of check, we will withdraw complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer is claiming that "[redacted]." As stated on the signed sales agreements and related detailed paperwork, the customer supplied Consumers with measurements, Consumers was not responsible for any measurements. The faucet was not purchased from...
Consumers and the sink that was purchased by the consumers was not available from Consumers, we do not carry [redacted] products. The customer states that the faucet pop up hits a mirror, that was not purchased at Consumers. The items purchased from Consumers function as intended, and the items delivered are as stated on the signed sales contract. We had offered a refund of $100.00 to help offset some of the expense, that was refused by customer. As stated before the items ordered and delivered from Consumers function as intended, the vanity fits in the space that the customer stated the measurements were and the top fits on the vanity with the proper cutout for the sink they noted they were using and the single hole faucet drilling as noted on the order form. Consumers delivered what the customer ordered, we can not be responsible for items purchased elsewhere and for other existing situations that we are not aware of.
Check issued for $100.00
The customer states in the complaint that the delivery was on the second floor and to the right. When the delivery team arrived at the location it was determined that due to the small space that was provided up the flight of stairs and to the right, that it was not safe, for either the delivery...
team, nor would we be able to assure that neither the item or the building would not be damaged. It was suggested that that the banister be removed, which we would not be responsible to do, and that the customer would sign a disclosure not holding Consumers liable for any damages to the building, since they did not own the entire building, that disclosure did not seem valid.