Rossman & Reviews (%countItem)
Rossman & Rating
Address: 7795 Walton Pkwy Ste 360, New Albany, Ohio, United States, 43054-8247
Phone: |
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Fax: |
+1 (614) 523-3824 |
Web: |
www.rossman-pcb.com
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They reported a medical bill to my credit that does not belong to me several call and being told it will be removed immediately here I am 2 months later with it still being reported to my credit.
1st call PCB called me last week , I had many questions.. PCB Guy hung up on me.
2nd call I called PCB today now that ive cooled down from last time getting hung up on, Thought id get my questions answered, lady today also hung up on me. was primarily legal questions how collections work and never notified was going to be sent to a collections agency...
I totally get that they are a collections agency, But that should not in any way make it ok for them to hang up on people. that is very unprofessional. No matter what Industry!!!. Unreal.
No one answers even when your trying to pay your debt
An unpaid bill from an ER visit in AUG 2017 was sent from Mercy Med System to Rossman for collection. I was active duty Air Force at the time and the visit was covered under my insurance. I provided Mercy my insurance, and they improperly filed it. My insurance now refuses to pay it. I was never notified in writing by Rossman that a collection was placed against me, which now affects my credit. I discovered the collection when I pulled my credit report in JUL 2018. I have called Rossman several times, and they keep promising to send me the notice in the mail, which never came. They do, however, call my cell phone with automated messages asking to verify my identity. When I do, it hangs up. This is harassment, and they need to work through my insurance company to collect this debt, not me.
the account referenced in your complaint has been closed and returned back to Mercy Medical Center. However, we did submit a Universal Data Form (UDF) to request removal of the account from your credit. We have attached the same copy that was sent to you via mail to the address you provided, as well as a closed and returned letter. Sorry for any inconvenience this may have caused.
Thank You, PCB Client Services
They called me at 6:42 pm on the date of 9/6/18 stating I had not made a payment to them. The lady I was speaking with was named ashley. I told her I had proof that I had paid and can provide evidence but I was not at home and could call back in an hour or so and was told that was fine and there open till 9 . I have phone records of what I am about to state. I have called from 2 different phones now a combination of 9 times. Have been placed on hold then told the extension I dialed couldnt be reached even though I never dialed a extension on the line then it says the voicemail is full and I cant leave a message. They have 3 different numbers you can call. , and most recently . They dont have a company name on the paper they sent me. I had to do some digging to find out who this even was. Either this is a scam or they just don't care. Either way I would like to get things figured out but I will not be making another payment until I know for this isn't a scam.
on 9/10/2018 you spoke with Ashley again to discuss your account, and to follow up with the issues listed in your complaint. We have sent out an Itemized Statement, rather than a standard notice, to provide you with more information about your account. We have a PO Box listed as our address to ensure a secure location, we unfortunately do not set up personal appointments. We do apologize for the convenience.
Thank you, PCB - Client Services
This robo dialer keeps calling my phone number daily and at least 5 times a day. No messages are left on VM. I answered and the recording stated someone would be with me but no one ever came on the line. The recording also gave me a number to call since no one was available. I called and one ever comes on the line.
I don't know what the deal is with this company but I think that this is becoming an harassment. Someone needs to get in contact with this company and advise them of them of their practices because consumers have rights and I don't believe they are aware of the laws.
We are sorry for the inconvenient phone calls, however, we have an account to go over with you and if you are unsure why we are attempting to contact you, we will get a new notice sent out to you today. Our system shows only one attempt to contact per day, but if you'd like I will note your account for someone to call to speak with you today or we can also status your account as a do not contact account. Since there is nothing listed under how you would like to settle this claim, please let us know if we can be in assistance in any other way.
thank you, G. R
Collection Manager
2/28/2012 I have had no contract with this company. I am not liable.
would you be able to provide any additional information to locate the account you are referencing? We do apologize for the inconvenience, but your address nor the phone number you've provided are pulling up the account in our system. Additional information that could be used is your previous address or phone number, an account number from the original creditor, your Credit Bureau Reporting number (which you should be able to see right on your credit report), or your Social Security number. We would greatly appreciate any additional information you have to help us locate the account.
Thank You,
G. R
Collection Manager
I do not believe this is my bill! My social security number is ***. If this was not services for me then I would like this to be deleted from my credit report. If this was for me then it should have went to care source or to my workers compensation claim.
We have located the accounts you are referencing from your Credit Report. However, we no longer have these accounts. They were returned to the original creditor in February, 2013. We will fill out a Universal Data Form that requests for removal from your Credit Report. A copy of that will be sent to your address listed, along with closed and returned letters for these accounts. if there is anything else we can do please let us know.
PCB, Client Services
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
While trying to gather information to resolve a account that was opened with this company they have hung up on me they fail to return phone calls they are rude when asked to provide information regarding said account they refuse to provide it . I want to pay an resolve the account but I can not get a answer out of this compnay
we have sent out statements prior to this complaint, per your request, that shows all your account information. However, we do understand that now that you would prefer a more detailed notice. We have sent an itemized statement from the original creditor to your address today.
***
***
please let us know if there is anything else you may need.
thanks
I received treatment at a *** Health Network facility via a referral from my military hospital. *** Health Network failed to file a claim to my insurance and sent my debt to this company. After several phone calls with *** Health Network I was able to get the issue resolved and they have since filed a claim to my insurance company. PCB/ Rossman and Co. continue to call me daily about this issue. When I tell them that the matter has been resolved with *** Health Network they are very unprofessional and keep hounding me. I want these calls to stop immediately.
Mr. ***
We apologize for any inconvenience that our company may have caused. Your number has been taken out of our database and your account has been updated to a No Call-No Mail account.
Thank You, G. R
Collection Manager
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
The consumer recd a shingles vaccination in Jan 2016 at the supplier, ***.
Consumer call her insurance company, *** before the shot and it was covered. Consumer was
responsible for a $45.00 co-pay. In June 2016, the supplier, began billing her for $319.00. Medicare
Agent told the consumer she was being way over-billed and wondered how the supplier arrived at
$319.00 billing. Consumer states the supplier is doing balance billing which is against federal laws. The
supplier is threatening to ruin her credit.
We received your supporting documents to this complaint via fax and certified mail. They were submitted to *** on 10-17-2017 to be reviewed. On 10-20-2017 we received an email response back that your account was in review and they would get back to us. As of today, we have not yet received feedback. Please let us know if there is anything else we can do.
Thank you,
G. R
Good Afternoon ***
Please be advised we are still waiting on confirmation from *** as to the status of your account and Your Credit Bureau Reporting account is status: Suppressed.
Thank you, G. R
In would like to keep this complaint open until I know the content of the reply from *** has placed a frivolous debt to be collected with ***. I need to keep track of ***s false charges against me. I would appreciate *** contacting me again when they receive a response from *** Many thanks for your willingness to help me resolve this serious problem.
Sincerely