Sign in

Rossnagle's Service Center

Sharing is caring! Have something to share about Rossnagle's Service Center? Use RevDex to write a review
Reviews Rossnagle's Service Center

Rossnagle's Service Center Reviews (1)

On Jan 2nd I was at a local WAWA in Pohatcong NJ, filling my tire with air when the clip that holds the valve stem in place was damaged.

The car had a slow leak and I attempted to drive the car the 1/2 mile home.

But as I got to the first stop sign about 200 yards away, I realized the pressure was dropping to fast.

I decided to play it safe, pulled over and called AAA. The tire went flat while stationary at the sign.

At first Triple AAA had ordered a Tow from Washington Twp. I had it changed to Rossnagle's for I knew they were much closer and dealt with their tow drivers in the past. (As far as the tow guys are concerned they are very good.) I live within 3 miles of them. They have done some minor work on my cars in the past and I had no complaints.

I told the tow driver that it was the stem that was broken, and was assured that they would take care of it the next day. The only time the car was driven with the flat was the few feet it took to get it on their flat bed.

The next day I called and was surprised when the mechanic told me the tire was ruined from being driven on, the tire pressure sensor was broken, and a lug nut was striped. At first I thought the mechanic had his cars confused, but after discussion he assured me he was correct.

I told him not to do the repair and just put the spare on the car as the tires were fairly new and I had hazard insurance on them. The mechanics description of the damaged bothered me knowing the condition the tire was in when I left it with the tow driver. I told my wife something wasn't right, and that something happened to the tire in the lot for the tire to be as damaged as the mechanic described. Either way it wasn't worth getting into a debate with them. Just get the car and I'll bring it back where I got the tires.

When my wife goes to get the van, the mechanic comes out and proceeds to again tell her the tire is ruined from being driven on the highway, and so on. 15 minutes of BS. Completely ignoring her as she tried to relay the facts that the car was not on a highway but in a parking lot and never driven on.

My wife calls me informing me what happened with the mechanic, and by this time I'm thinking that when I see this tire it’s going to be bad.

I couldn't believe my eyes when I saw the tire and there was not so much as a scuff mark on the sidewalls. No damage whatsoever. I brought the tire back to my regular repair guy who inspected the inside of the tire and he too doesn't see any problems, BUT the tire sensor in not in the tire at all. My mechanic now explains that the sensors can be repaired with a valve replacement kit, depending where the break occurs. But with nothing to work with he would have to order a new sensor from Chrysler.

I called Rossnagles trying to find out where the sensor was. The original mechanic got back on the phone and told it was broken into pieces and had fallen out of the "hole in the sidewall" from being driven on. Again I couldn't believe we were talking about the same car... The guy was just defensive and augmentative and left me with no other choice to conclude he was either incompetent or just looking to screw who he believed to be the next guy passing through on 78.

Now I can understand if there was damage and it was a matter of a difference of opinion as to whether or not the tire was still serviceable, and again after talking to them the first time I figured it was either driven on at the shop or something happened coming off the flat bed. But NO DAMAGE? How the hell can you reconcile that? Not returning the sensor / the remaining "pieces" or mentioning he took it out just made matters worse. I have nothing to gain by claiming the tire is good when it isn't, as I stated earlier I have the hazard insurance, but being left feeling I'm being played isn't going to fly. Not only did they have my car for a day, waste my time, insult my intelligence, but now I'm beat for an additional $100.00 for a sensor I probably didn't need.

If your stuck on 78 and need a hook, Rossnagles will do a good job towing. JUST HAVE IT TOWED ANYWHERE ELSE

Check fields!

Write a review of Rossnagle's Service Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Rossnagle's Service Center Rating

Overall satisfaction rating

Description: Towing - Automotive, Auto Repair & Service

Address: 1165 US Highway 22  PO Box 5146, Phillipsburg, New Jersey, United States, 08865

Phone:

Show more...

Add contact information for Rossnagle's Service Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated